G2

PD

Paul D.

Network Administrator

Mid-Market (51-1000 emp.)

7/3/2023

"SysAid meets you HelpDesk needs"

5/5

What do you like best about SysAid?

SysAid is a very versatile help desk and IT asset-tracking product. It has a lot of customization options, a much fuller ITSM package if needed, and friendly, helpful staff and support. It's helped our IT Dept improve efficiency, issue tracking and prioritization. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

Getting people to pronounce SysAid correctly. Limited and not user-friendly ability to customize login/landing page. The situational message sorting bug, tho, to be fair, it's being addressed. A limited amount of email addresses are allowed for basic plan users. Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

Aside from its IT help desk functions, my organization uses it for HR on/off boarding tasks, Accounts Receivable requests, and building maintenance help desk. Our organization has a small IT staff, SysAid goes a long way as a solution for problem tracking and prioritization, especially taking into account the cost/product value consideration. Review collected by and hosted on G2.com.