G2

HB

Hunter B.

Technology Consultant

Mid-Market (51-1000 emp.)

1/4/2019

"Why SysAid has no rival."

5/5

What do you like best about SysAid?

The ease of not only configuration and deployment of SysAid, but also the ease which the end users are able to use it is wonderful. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

Some of the initial modules were difficult to understand, like in the areas of network scanning. Review collected by and hosted on G2.com.

Recommendations to others considering SysAid:

No matter how small you think your organization is, it is never "too small" to use a help desk management suite. SysAid is going to help you organize your trouble-tickets, and allow you to build a database of good information to handle future issues. Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

Business problems solved from the get go, was not having an inbox flooded with emails of people needing support. Also, the overlap of work was also eliminated, as you can see who actually has done the work. Review collected by and hosted on G2.com.