# Syncro Reviews **Vendor:** Syncro Technologies Inc. **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 495 ## About Syncro Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business. ## Syncro Pros & Cons **What users like:** - Users value the **ease of use** in Syncro, enhancing troubleshooting and communication with clients effectively. (245 reviews) - Users value the **seamless integration** of Syncro for enhancing productivity and simplifying infrastructure management. (166 reviews) - Users find the **easy setup** of Syncro to be incredibly helpful, ensuring a smooth start for new users. (111 reviews) - Users value the **seamless integrations** with other software and partners, enhancing overall efficiency and functionality. (109 reviews) - Users commend the **automation features** in Syncro, significantly enhancing workflow efficiency and accessibility to customer information. (107 reviews) - Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (100 reviews) - Tool Utility (91 reviews) - Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (86 reviews) - Time Efficiency (85 reviews) - Easy Integrations (80 reviews) **What users dislike:** - Users desire more **missing features** in Syncro, including Linux support and interactive time tracking tools. (107 reviews) - Users find that **improvement is needed** in Syncro's interface and responsiveness, impacting efficiency and usability. (83 reviews) - Users find **feature limitations** in Syncro, particularly with reporting, invoicing, and remote desktop usability. (73 reviews) - Users face **feature issues** with Syncro, including limited API support and frustrating UI limitations for ticket management. (63 reviews) - Users highlight the need for **improved API and automation features** in Syncro, which currently require cumbersome workarounds. (60 reviews) - Access Limitations (33 reviews) - Reporting Issues (33 reviews) - Ticketing System Issues (32 reviews) - Lack of Integrations (31 reviews) - Not User-Friendly (30 reviews) ## Syncro Reviews ### 1. User-Friendly and Efficient for Daily IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** steve t. | IT coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** I really find Syncro easy to use, which significantly enhances my workflow. Its user-friendly nature is a standout, making it straightforward for new users to grasp and operate the system efficiently. I'm particularly impressed with Syncro's capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features. This functionality allows me to access the File Explorer of users' computers from the back end seamlessly, avoiding any disruption to their work. The remote function, which I use daily, stands as the most beneficial aspect. Additionally, the scripting feature is invaluable as it allows me to run scripts that solve issues without disturbing our end users. The invoicing feature is another helpful tool, providing me with the capability to monitor purchases effectively. Overall, these features collectively save time and streamline my tasks enormously. **What do you dislike about Syncro?** I hope the authenticator will remember my cache/ login on my computer longer. So it does not ask me to authenticate many times like now. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to access and manage user systems remotely without disruption, monitor purchases through invoicing, and resolve issues with scripting, enhancing efficiency. **Official Response from Brandon Garcin:** > thanks Steve! appreciate you taking the time to refresh your review and love hearing that Syncro is still providing the ease-of-use and features needed to automate your day-to-day and get work done remotely. Appreciate your support and partnership! ### 2. Syncro Simplifies Remote Management **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo O. | Professional Service Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** I love using Syncro for managing our clients' endpoints remotely. It's very nice for installing applications, assigning policies, and running scripts. I appreciate having unified client information where everything is saved in the same source, which makes it easy to check contacts, locations, billing history, and tickets. The RMM alerts are very good for checking the endpoint's status and generating alerts. I also enjoy the integration with tools like Splashtop to connect remotely, plus it was very simple to set up by adding all the client's information. Syncro is a great tool, and I'd definitely rate it a 10! **What do you dislike about Syncro?** The RMM alerts need to be more detailed. Some basic messages like 'Bad block on HDD1' should provide more specific information on the hard drives. More integrated apps would be beneficial, including options to add AI. Also, having a dedicated section for documentation would be good. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to manage client endpoints remotely and troubleshoot issues efficiently. It provides unified client information and RMM alerts, making it easy to check contacts, locations, billing, and ticket history. This streamlines support and ensures we can monitor endpoints effectively. ### 3. Complete solution with a Clear, Accessible Tabbed Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent D. | IT Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I like being able to sync with Microsoft 365 so that we can easily block access to an account in case there is a potentially compromised account without having to log on to the admin platform of that company. That and the tabs up top that make everything accessible without having to think about where a feature might be. **What do you dislike about Syncro?** It’s frustrating that I can’t assign a single asset to two different end users. In a few very specific situations, having that option would have been really helpful. **What problems is Syncro solving and how is that benefiting you?** It helps with pretty much everything. Keeping track of the inventory of assets, keeping the phone numbers of everyone you provide support for so that we can easily join them. Fast operations and reliable all the time so I can bypass the loading times of the Microsoft Admin center sometimes. **Official Response from Jessica Jiang:** > Hey Vincent, thanks for sharing this! The M365 integration use case you described is exactly the kind of scenario it was built for, so it's great to hear it's paying off in the field. And glad the tabbed layout is keeping things navigable without a mental map. On assigning a single asset to multiple end users, if you haven't already, it may be worth checking our Community to see if other MSPs have found workarounds that fit your setup. Glad to have you with us, and thanks for taking the time to share your experience! ### 4. I've tried several other platforms and have come back to Syncro. **Rating:** 5.0/5.0 stars **Reviewed by:** Roger M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Syncro?** Synchro is a complete product. With helpful integrations, and although other products maybe more integrated, Synchro definitely gets the job done at a reasonable price. With helpful tech support, and without it being overwhelming. **What do you dislike about Syncro?** I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't). **What problems is Syncro solving and how is that benefiting you?** Initially, (several years ago) I was not thrilled with their remote support tool. Since then, they have added Splashtop which is an acceptable and better alternative to their original offering. However, I still find that the extra cost of using Screenconnect is worth it especially since much of our work is done through the remote support tool. We are very hands on with our customers and they like it when we can remote into their computers, and start fixing the issue they are having in less than a minute. This connection time is roughly the same for the Splashtop product, their internal tool (which you can still use and which we find very helpful sometimes) as well as Screenconnect. ### 5. Inventory Management Made Easy with Syncro **Rating:** 5.0/5.0 stars **Reviewed by:** Jose S. | PC Technician Intern, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I really like how Syncro helps me control the inventory, making it easy to keep track of all the items, including their serial numbers, and assign them to tickets. I appreciate the alerts about the items I need to buy to maintain the inventory. It's great that I can directly create tickets and add important notes. I also enjoy that Syncro allows me to feed my Excel files to do reports. The ease of registering and managing the input and output of all items for the company is another big plus. Plus, the transition was smooth thanks to their patient training support team. I switched from another software because Syncro is more complete, offering additional tools, particularly the live monitoring of servers and PCs. **What do you dislike about Syncro?** I used to have issues because I couldn't remove items that went out to customers, so the inventory wasn't accurate. Items were with customers, but I still had them in the inventory. I learned to stabilize the inventory. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to create tickets and control inventory, including serial numbers, while assigning them to tickets. It alerts me about low stock and integrates with Excel for reporting, offering perfect control. ### 6. Streamlined Server Management with Syncro **Rating:** 5.0/5.0 stars **Reviewed by:** Chris K. | Seniro Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Syncro?** I really appreciate the ability to run PowerShell scripts on the assets with Syncro. This feature allows us to install our software and manage it effectively, keeping everything up to date. It also enables us to restart services on demand and collect valuable information and metrics about our software's performance on the machines. Syncro's PowerShell capability has opened up a lot of management automation avenues for us. Additionally, we chose Syncro over other products because of its simplicity, features, and cost. **What do you dislike about Syncro?** The only real challenge we have is backing up data off-site. We recently wanted to ensure that we had backups of all the scripts and all the files associated with those scripts. And all the configuration of those scripts. We ended up creating a web scraper to do that. But if we had an API call, that would have been much more efficient. Getting to learn the policies and policy management was a little bit difficult. **What problems is Syncro solving and how is that benefiting you?** I use Syncro for managing server software installs and updates. It simplifies server management by keeping software up to date and automating restarts. The PowerShell scripting feature opens up management automation, allowing us to collect metrics and manage services effectively. **Official Response from Brandon Garcin:** > thanks for the thoughtful review, Chris! great to hear these specific areas where Syncro is helping your business save time + money and that you're finding it easy to get new orgs spun up on the platform. sharing a few links in case they're helpful re: staying up to date with our newest feature releases and such: Release Notes: https://docs.syncromsp.com/release-updates Roadmap: https://syncromsp.com/platform/roadmap we also host a webinar every month covering the latest updates, demoing new capabilities, explaining UI updates, etc.—you can find those in this corner of our resource library: https://syncromsp.com/resource-category/webinars/ thank you for your partnership! ### 7. Seamless Integration with QuickBooks, Saves Hours Weekly **Rating:** 5.0/5.0 stars **Reviewed by:** Bradford S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I love Syncro's native integration with QuickBooks Online; it's a total game changer for my business. Having RMM and PSA all under one roof is great, but the real magic happens when that data flows seamlessly into accounting. I appreciate how everything is synced, allowing me to go from a technical alert to a resolved ticket to a sent invoice without ever leaving the ecosystem. This integration has completely eliminated manual data entry for my billing and ensured that I never miss an endpoint or billable hour. Syncing my tech tools and accounting ensures 100% billing accuracy, saving me hours of admin time every week. Setting up Syncro was very easy, especially with the helpful documentation available on the platform. **What do you dislike about Syncro?** The reporting could be more customizable. But the core functionality in QuickBooks online, and integration are excellent. **What problems is Syncro solving and how is that benefiting you?** Syncro solves the fragmentation problem by syncing with QuickBooks Online, ensuring accurate books and speeding up invoicing. It saves me hours of admin time every week, eliminates manual data entry, and prevents missing billable hours or endpoints. ### 8. Effortless Workflow Management and Time Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** George C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I like Syncro's ease of use. Most of it is easy to understand, and you're able to use the system to almost its full potential shortly after starting to use it, except for advanced features like setting Syncro up for use. It makes it easy to start getting into work faster without having to spend days on training. Although you still need some training to use it to its full potential, it's almost effortless to use. I also appreciate that making modifications and revisions are extremely easy, as we are currently doing a lot of those. **What do you dislike about Syncro?** I haven't really run into anything that doesn't work well or that could be improved. The closest I have come is the custom fields and worksheets, but those are mainly issues with how my company has them set up and can be fixed on our side. The only issue I might have, I have not looked into this yet, is the API and how it interacts with both the custom fields section and the worksheets. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to track completed work, who did it, and outstanding tasks. It helps me manage client and internal assets, work remotely, and track time and billing effortlessly. **Official Response from Jessica Jiang:** > Hey George, thanks for the thoughtful review! Love hearing that Syncro clicked quickly for you and that your team was able to get up and running without a long onboarding slog. On the custom fields and worksheets, it's great that you're already digging into that level of configuration. If you do run into friction with the API interactions as you explore further, our Community is a solid place to ask questions and see how others have set things up. Thank you for the kind words and for trusting us with your business! ### 9. Enhances IT Services with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Marc G. | Security Systems Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Syncro?** I use Syncro as our primary RMM tool, and it helps us manage IT services efficiently. I like how Syncro allows us to quickly and efficiently communicate with our customers and provides a portal into their technical needs. It also gives our technicians a platform to work together remotely, keeping us cohesive as a team. The ticket tracking system is a standout feature because it helps our team resolve issues quickly and collaborate by allowing us to look in on each other's work. The subscription feature is particularly helpful, and I appreciate being able to enforce endpoint updates to keep our clients up and running. **What do you dislike about Syncro?** I wish Syncro had a customizable 'Signature' feature within the ticketing system to help our communications appear more professional and branded on a higher and more personal level. Also, the baseline analysis feature renders many errors in the reporting. I'm working with Syncro tech support to troubleshoot why that is happening but they have been slow in getting back to me. The mobile app is too basic and needs to be enhanced with more features. For example, I need the capability of adding new customers when using it but it does not allow this. **What problems is Syncro solving and how is that benefiting you?** I use Syncro to proactively manage client IT services, reduce issues through configuration checks, enforce critical updates, and track problems with its ticketing system. It facilitates team collaboration and customer communication. **Official Response from Jessica Jiang:** > Hey Marc, Thank you so much for taking the time to share your experience with Syncro! We are thrilled to hear that our mobile app is helping you stay efficient in the field and that you’re finding the Microsoft 365 integration valuable for remote patching. I recommend keeping an eye on our Product Roadmap and Release Notes, as we are frequently rolling out updates to our PSA and Ticketing features to help teams like yours. Thanks for being part of the Syncro community! ### 10. Streamlined Management, Needs Better Time Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Nicholas W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Syncro?** I like that Syncro is a solid all-in-one platform combining remote monitoring, management, ticketing, billing, and customer tracking in a single system. It streamlines day-to-day operations by letting me manage devices, automate routine maintenance, and handle support requests without being logged into multiple sites. I appreciate the user-friendly interface that's easy to use and navigate. The platform provides a lot of detail, breaking down requests with clear SLAs and includes relevant user and asset details related to each service request. I can even access the RMM side with links directly in the ticket. The initial setup was very straightforward. **What do you dislike about Syncro?** I feel like the time tracking aspect of it is a little clunky and could be improved. The labor log part of it does not allow for a lot of detail; for example, the rates are labor, contract labor, rush labor, and trip charge. There should be a category for proactive work, routine maintenance, or investigations. **What problems is Syncro solving and how is that benefiting you?** Syncro streamlines daily operations, managing devices and automating maintenance in one system, without needing multiple logins. **Official Response from Jessica Jiang:** > Hi Nicholas! Thank you so much for the detailed review. We are thrilled that Syncro is serving as a solid all-in-one platform for your operations, especially by helping you manage devices and automate maintenance without the need for multiple logins. It’s great to hear that the user-friendly interface and direct RMM links within tickets are streamlining your daily workflow. We appreciate your feedback about the time tracking aspect! The team did recently introduce a new Ticket Milestone Date Ranges and Ticket View Enhancements to give you deeper visibility into how your team’s time is distributed across different service stages. We are continuously working to make our "System of Action" even more precise for your team's specific needs. Your feedback on adding more descriptive categories like "proactive work" or "investigations" is incredibly valuable as we refine our roadmap. Thank you for being a Syncro Partner! ## Syncro Discussions - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments - [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews/syncro-review-12135149?section=pricing&secure%5Bexpires_at%5D=2026-05-01+23%3A29%3A02+-0500&secure%5Bsession_id%5D=443a84b1-5251-401b-9fe2-260909000186&secure%5Btoken%5D=3c47e99ed0f22d4095814a3f4f8f50553707459fee0df4b55c8df10fded65d0e&format=llm_user) ## Syncro Integrations - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Bitdefender GravityZone MDR](https://www.g2.com/products/bitdefender-gravityzone-mdr/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Chocolatey](https://www.g2.com/products/chocolatey/reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [CloudRadial](https://www.g2.com/products/cloudradial/reviews) - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) - [Crewhu](https://www.g2.com/products/crewhu/reviews) - [CyberFOX AutoElevate](https://www.g2.com/products/cyberfox-autoelevate/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [PBXact](https://www.g2.com/products/pbxact/reviews) - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rewst](https://www.g2.com/products/rewst/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Syncro Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Analytics** - Forecasting - Reporting - KPIs **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Performance** - Reporting **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Applications Management ## Top Syncro Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,215 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,087 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (746 reviews)