G2

Marius L.

Tier 3 Helpdesk Technician

Small-Business (50 or fewer emp.)

12/18/2025

"Intuitive Platform with Powerful Scripting Features"

4.5/5

What do you like best about Syncro?

Syncro stands out for its ease of use. After struggling with other platforms that were challenging to learn and navigate, I found Syncro to be straightforward and highly intuitive. It's clear that the software was designed by professionals with IT experience, as they understand exactly what technicians need from such a system. I also appreciate the scripting feature, which allows me to run pre-defined scripts on client devices without needing to connect to the PC beforehand. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

Connecting to client devices using Syncro can occasionally be slow, and I’ve noticed there isn’t an option to automatically reconnect to a device after it restarts. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

Syncro simplifies the process for our helpdesk to support customers remotely, eliminating the need to dispatch a technician to the site. It also streamlines the logging of ticket timers, which helps us monitor customer SLAs effectively. Additionally, Syncro automates Windows updates, saving our technicians from spending time on manual updates. Review collected by and hosted on G2.com.