G2

Danilo B.

IT Support Technician Level 1

Small-Business (50 or fewer emp.)

5/15/2025

"Seamless Tool Integration and Intuitive Setup"

5/5

What do you like best about Syncro?

I really like that Syncro can be integrated into many tools that I already own as a business, like Domotz and Hudu. I appreciate how I can customize the worksheets to help employees follow a set of instructions, and I find the batch scripts helpful because they allow me to install the same program on many computers with just a click, which saves time. I also like that it's capable of working with AI tools like Claude, making documentation about reports or incidents consistent and helping employees apply it consistently. Additionally, the initial setup of Syncro was pretty easy, especially when adding new users, as it was intuitive for them to create their credentials. Granting access to the platform was very easy. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

The fact that the worksheets don't always attach to the type of ticket they belong to is a bit frustrating. I have to manually attach them with tickets like onboardings. It would be better if we could create a ticket type and have the worksheet applied directly to that type of ticket. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

I use Syncro to keep billing, devices, and service requests in order, handling billing by logged hours efficiently. It integrates well with tools like Domotz and Hudu, automating ticket creation and tracking client information precisely. Batch scripts save time, and AI tools aid in consistent documentation and analysis. Review collected by and hosted on G2.com.