I have found this tool to be very useful when it comes to training the agents. My team can setup some time practice at their own pace and I simple have to monitor their performances. Even the sym creation part is really easy and I have used it for so many different use cases and it works wonders! Review collected by and hosted on G2.com.

There are so many features that it gets overwhelming. Once you give it some time and practice with it, it gets easier and easier. Review collected by and hosted on G2.com.