G2

Harshit T.

AEM Java Developer

Enterprise (> 1000 emp.)

5/24/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy Live Order Tracking and Fast Menu UpdatBrings in orders, but app and support need improvement"

4.5/5

What do you like best about Swiggy Owner?

Honestly, the best part is how easy it is to track live orders and update the menu on the fly. If we run out of an item, I can switch it off instantly so customers don’t get frustrated. The interface feels smooth overall and doesn’t lag, even when things get busy. Review collected by and hosted on G2.com.

What do you dislike about Swiggy Owner?

The app can be incredibly buggy during peak hours. It randomly logs me out when we are busy, and the UI feels pretty clunky, especially on iOS. Performance-wise, the notifications for new orders sometimes delay, and the integration with our restaurant's POS system is rough, which leads to manual errors. Review collected by and hosted on G2.com.

What problems is Swiggy Owner solving and how is that benefiting you?

Here is a natural, human-sounding answer you can copy and paste. It ties in nicely with the positive points you mentioned earlier about live tracking and menu management:

The biggest problem it solves for us is reach and delivery logistics. Managing our own delivery staff used to be a huge headache, but this platform takes that burden off our plate. It helps us reach customers well outside our usual neighborhood without the overhead of hiring and coordinating our own drivers.

It also cuts down the daily chaos of taking phone orders. Instead of having staff tied up on calls, dealing with misheard items or payment issues, orders simply pop up on the screen already paid and ready to prep. Overall, the main benefit is a smoother kitchen workflow and a steady stream of extra daily revenue that we just wouldn’t be able to access on our own. Review collected by and hosted on G2.com.