G2

Susana D.

Customer Service Representative

Small-Business (50 or fewer emp.)

Originally submitted 1/19/2021

"My experience with swell"

5/5

What do you like best about Swell?

I like how you can see when another partner is typing instead of sending the messages twice. It is really convenient for work and for chatting online. It is pretty fast and I like how you can change from the original experience to the new experience. I like has a lot of different futures you can work with and how it has all the contacts from our system saved. The way how you can close down the chats with the original experience without having to delete them is a really cool feature. It is very friendly to use. Review collected by and hosted on G2.com.

What do you dislike about Swell?

There are small features I don't like about swell like how there's a lot of random messages that pop up with weird numbers or names. There thing I dislike is how you can't turn off the chat over the weekend so you don't get a lot of chats on a Monday. I don't like how in the new experience you can get rid of the messages unless you delete them. Review collected by and hosted on G2.com.

Recommendations to others considering Swell:

I would recommend you to update your page when you are waiting for messages using the authentic experience. Sometimes, it takes a few seconds for it to upload. Very user friendly, and I love how it has so many features you can use, like the templates are very convenient Review collected by and hosted on G2.com.

What problems is Swell solving and how is that benefiting you?

I am solving my work problems, connecting with the customers. The way that I can chat with my team member with direct messages on swell. I do online sells. Help customers login to their account by chatting with them on swell. The fact that you can see the name and phone number is really beneficial through our end when when looking up a customer. The surveys have really helped us improve in our work as well. Review collected by and hosted on G2.com.