--- title: Swell Reviews meta_title: 'Swell Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 372 reviews by the users' company size, role or industry to find out how Swell works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 372 scale: '5' date_modified: '2026-07-15' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Swell Reviews **Vendor:** SocialSwell **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 372 ## About Swell Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction. ## Swell Reviews ### 1. Modern developer workflow are impressive **Rating:** 4.0/5.0 stars **Reviewed by:** Khaloukhaev A. | Project Support Officer, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Swell?** I was amazed by the freedom of being able to develop sleek online stores for web, mobile or even virtual reality. Swell comes with a clean looking interface and claims the user is only limited by their imagination. This truly can be the defining factor when it comes to providing bespoke customer communications. **What do you dislike about Swell?** I came to realize that some features were either fixed or required a lot of coding by the developers if one wanted to venture further beyond the templates provided. The idea of unlimited design liberty may sound appealing, it is not always the case in practice. **What problems is Swell solving and how is that benefiting you?** Swell helps reduce the amount of code that an online store owner has to write from scratch for creating specific functionality such as subscriptions and pre-order. This can be beneficial for businesses that are struggling to build their customer base. ### 2. Great replacement for those on a budget **Rating:** 1.5/5.0 stars **Reviewed by:** Karen S. | Senior Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Swell?** I find Swell's pricing to be the most reasonable of all the companies in this field. I also appreciate that I can get a response from them when we are encountering an issue with the software. Also, many features like the photo we want to pop up for our webchat or even canned responses are customizable. All employees I have worked with are great at customer service. **What do you dislike about Swell?** Swell's layout takes time to get used to. Having to either keep all conversations in the inbox or archive them is a bit frustrating. Also when trying to get many texts out back to back the program tends to freeze if you are going quickly. It will either not pull up the name you want or not allow you to type. Refreshing helps, just wish it worked at the speed I do. Another thing is auto delivery texts don't work properly. Some guests will get three texts in a row, and a few get none. We haven't solved that issue yet. **What problems is Swell solving and how is that benefiting you?** They seem to be trying to get our auto-delivery texts to work properly. I don't see any improvement on the freezing yet. ### 3. Buggy **Rating:** 3.0/5.0 stars **Reviewed by:** Allison G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Swell?** Contacting participants, easier than a phone call. **What do you dislike about Swell?** The bugs. Multiple errors and reloading when halfway through a message. the page jumps down when you have scrolled up to past messages. **What problems is Swell solving and how is that benefiting you?** contacting participants ### 4. Awesome platform to contact our research participants. Private, easy to use... Great features **Rating:** 4.5/5.0 stars **Reviewed by:** Gina A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Swell?** Creating message templates for multiples **What do you dislike about Swell?** Finding people who you have sent msgs to **What problems is Swell solving and how is that benefiting you?** Getting information from subjects in research studies. Giving support where needed. ### 5. Happy with the switch! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Swell?** Best features is the group texting, scheduled texts, and being able to send out a mass text. **What do you dislike about Swell?** I wish you could alter between text or email, its quite the run around when you have to email a client. **What problems is Swell solving and how is that benefiting you?** It solves not having to call each one of our clients and also helps us answer questions of future customers via our website. **Official Response from Grace Mohan:** > Hi Robin, thanks for taking the time to leave a review. I'm glad it's been easy to use! I will pass along your feedback about the messages screen to our product team. Thanks for sharing that feedback! ### 6. User Friendly and Automated **Rating:** 5.0/5.0 stars **Reviewed by:** Mallory O. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Swell?** Love how user-friendly Swell is! I set up with a rep how I wanted our review capturing requests to look, and everything after that was easy. We are a tour company, so there are hundreds of texts going out each day at different times, but I hardly have to do anything. It is well organized on the back end, making it easy to see the responses and troubleshoot any issues. Customer service is excellent as well. **What do you dislike about Swell?** I wish I could do a date filter on the beta experience like I can on the original experience. This would help me sort through the reviews from a certain time period, rather than having to browse to find the correct date, or switch over to the "original experience". **What problems is Swell solving and how is that benefiting you?** We were struggling with low numbers on our reviews. The automated requests with direct links are making it easier for guests to leave comments about our tours. **Official Response from Casey Morgan:** > Hey Mallory -- thank you for the kind review! We sure appreciate you :) ### 7. Easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Swell?** What I like best about Swell is that it's modern and user friendly **What do you dislike about Swell?** You have to refresh the messages page at times for messages to be current **What problems is Swell solving and how is that benefiting you?** We use swell to text with our customers and it's so convenient for both ### 8. I use this daily and it works! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Swell?** I appreciate that you can add people to conversations so everyone gets notified **What do you dislike about Swell?** I sometimes don't get an email notification which can be frusterating **What problems is Swell solving and how is that benefiting you?** It helps us reach our patients easily and they enjoy not having a second app to contact us. ### 9. Bringing personal ease into the workplace **Rating:** 5.0/5.0 stars **Reviewed by:** Krista R. | CISR Personal Lines, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Swell?** Swell allows our clients to connect with us just like anyone else in their contact list. It quickly brings our communication into their lives, creating more interaction and helping us access photos and documents. **What do you dislike about Swell?** If Swell has a downside, I haven't noticed it yet! **What problems is Swell solving and how is that benefiting you?** It solves the issue of any client or prospect being unable to answer a phone call. It also aids our clients in sending photos without going through the attachment process of an email. **Official Response from Casey Morgan:** > Hey Krista, thank you so much for the great review! ### 10. Cumbersome **Rating:** 0.0/5.0 stars **Reviewed by:** Dan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Swell?** It gave us the ability to text with our customers **What do you dislike about Swell?** Confusing. Hard to close out chats. Hard to search for existing clients via phone number or name. There is the new interface and the old interface. Keeping both was very confusing for staff. Why not keep one? But then there were things you could do in one interface you couldn't do in another. They need to simplify things. Pick an interface and go with it. Ultimately, we returned to the old texting software as it was easier to use. **What problems is Swell solving and how is that benefiting you?** They tried solving the problem of easier communication with our customers. But their interface made it hard to use. **Official Response from Casey Morgan:** > Hey Dan, thank you for the thoughtful feedback. I've made our product team aware of your concerns. We're always making updates to the experience, and it's super helpful to hear responses like these. If you'd like to discuss further, we're always happy to listen. Just drop us a line at support@swellcx.com ## Swell Discussions - [How can I get more support?](https://www.g2.com/discussions/36436-how-can-i-get-more-support) - 1 comment, 1 upvote - [I am still interested in using your product but need someone who is able to follow through and follow up](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) - 1 comment, 1 upvote - [How can I close the chats without having to delete them with the beta experience?](https://www.g2.com/discussions/36385-how-can-i-close-the-chats-without-having-to-delete-them-with-the-beta-experience) - 1 comment, 1 upvote - [View Swell pricing details and edition comparison](https://www.g2.com/products/socialswell-inc-swell/reviews/swell-review-4451520?section=pricing&secure%5Bexpires_at%5D=2026-07-15+15%3A07%3A54+-0500&secure%5Bsession_id%5D=5ebde8b1-2472-4b0d-9c79-4ac309559cc8&secure%5Btoken%5D=57a2c35426e382847960cdfb06c771ee76da7de757e15b1ba1d4037b60de543f&format=llm_user) ## Swell Features **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Swell Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,032 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [Chekkit](https://www.g2.com/products/chekkit/reviews) - 4.9/5.0 (154 reviews)