--- title: Swell Reviews meta_title: 'Swell Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 372 reviews by the users' company size, role or industry to find out how Swell works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 372 scale: '5' date_modified: '2026-07-15' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Swell Reviews **Vendor:** SocialSwell **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 372 ## About Swell Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction. ## Swell Reviews ### 1. Modern developer workflow are impressive **Rating:** 4.0/5.0 stars **Reviewed by:** Khaloukhaev A. | Project Support Officer, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Swell?** I was amazed by the freedom of being able to develop sleek online stores for web, mobile or even virtual reality. Swell comes with a clean looking interface and claims the user is only limited by their imagination. This truly can be the defining factor when it comes to providing bespoke customer communications. **What do you dislike about Swell?** I came to realize that some features were either fixed or required a lot of coding by the developers if one wanted to venture further beyond the templates provided. The idea of unlimited design liberty may sound appealing, it is not always the case in practice. **What problems is Swell solving and how is that benefiting you?** Swell helps reduce the amount of code that an online store owner has to write from scratch for creating specific functionality such as subscriptions and pre-order. This can be beneficial for businesses that are struggling to build their customer base. ### 2. Great replacement for those on a budget **Rating:** 1.5/5.0 stars **Reviewed by:** Karen S. | Senior Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Swell?** I find Swell's pricing to be the most reasonable of all the companies in this field. I also appreciate that I can get a response from them when we are encountering an issue with the software. Also, many features like the photo we want to pop up for our webchat or even canned responses are customizable. All employees I have worked with are great at customer service. **What do you dislike about Swell?** Swell's layout takes time to get used to. Having to either keep all conversations in the inbox or archive them is a bit frustrating. Also when trying to get many texts out back to back the program tends to freeze if you are going quickly. It will either not pull up the name you want or not allow you to type. Refreshing helps, just wish it worked at the speed I do. Another thing is auto delivery texts don't work properly. Some guests will get three texts in a row, and a few get none. We haven't solved that issue yet. **What problems is Swell solving and how is that benefiting you?** They seem to be trying to get our auto-delivery texts to work properly. I don't see any improvement on the freezing yet. ### 3. Buggy **Rating:** 3.0/5.0 stars **Reviewed by:** Allison G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Swell?** Contacting participants, easier than a phone call. **What do you dislike about Swell?** The bugs. Multiple errors and reloading when halfway through a message. the page jumps down when you have scrolled up to past messages. **What problems is Swell solving and how is that benefiting you?** contacting participants ### 4. Awesome platform to contact our research participants. Private, easy to use... Great features **Rating:** 4.5/5.0 stars **Reviewed by:** Gina A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Swell?** Creating message templates for multiples **What do you dislike about Swell?** Finding people who you have sent msgs to **What problems is Swell solving and how is that benefiting you?** Getting information from subjects in research studies. Giving support where needed. ### 5. Happy with the switch! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Swell?** Best features is the group texting, scheduled texts, and being able to send out a mass text. **What do you dislike about Swell?** I wish you could alter between text or email, its quite the run around when you have to email a client. **What problems is Swell solving and how is that benefiting you?** It solves not having to call each one of our clients and also helps us answer questions of future customers via our website. **Official Response from Grace Mohan:** > Hi Robin, thanks for taking the time to leave a review. I'm glad it's been easy to use! I will pass along your feedback about the messages screen to our product team. Thanks for sharing that feedback! ### 6. User Friendly and Automated **Rating:** 5.0/5.0 stars **Reviewed by:** Mallory O. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Swell?** Love how user-friendly Swell is! I set up with a rep how I wanted our review capturing requests to look, and everything after that was easy. We are a tour company, so there are hundreds of texts going out each day at different times, but I hardly have to do anything. It is well organized on the back end, making it easy to see the responses and troubleshoot any issues. Customer service is excellent as well. **What do you dislike about Swell?** I wish I could do a date filter on the beta experience like I can on the original experience. This would help me sort through the reviews from a certain time period, rather than having to browse to find the correct date, or switch over to the "original experience". **What problems is Swell solving and how is that benefiting you?** We were struggling with low numbers on our reviews. The automated requests with direct links are making it easier for guests to leave comments about our tours. **Official Response from Casey Morgan:** > Hey Mallory -- thank you for the kind review! We sure appreciate you :) ### 7. Easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Swell?** What I like best about Swell is that it's modern and user friendly **What do you dislike about Swell?** You have to refresh the messages page at times for messages to be current **What problems is Swell solving and how is that benefiting you?** We use swell to text with our customers and it's so convenient for both ### 8. I use this daily and it works! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Swell?** I appreciate that you can add people to conversations so everyone gets notified **What do you dislike about Swell?** I sometimes don't get an email notification which can be frusterating **What problems is Swell solving and how is that benefiting you?** It helps us reach our patients easily and they enjoy not having a second app to contact us. ### 9. Bringing personal ease into the workplace **Rating:** 5.0/5.0 stars **Reviewed by:** Krista R. | CISR Personal Lines, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Swell?** Swell allows our clients to connect with us just like anyone else in their contact list. It quickly brings our communication into their lives, creating more interaction and helping us access photos and documents. **What do you dislike about Swell?** If Swell has a downside, I haven't noticed it yet! **What problems is Swell solving and how is that benefiting you?** It solves the issue of any client or prospect being unable to answer a phone call. It also aids our clients in sending photos without going through the attachment process of an email. **Official Response from Casey Morgan:** > Hey Krista, thank you so much for the great review! ### 10. Cumbersome **Rating:** 0.0/5.0 stars **Reviewed by:** Dan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Swell?** It gave us the ability to text with our customers **What do you dislike about Swell?** Confusing. Hard to close out chats. Hard to search for existing clients via phone number or name. There is the new interface and the old interface. Keeping both was very confusing for staff. Why not keep one? But then there were things you could do in one interface you couldn't do in another. They need to simplify things. Pick an interface and go with it. Ultimately, we returned to the old texting software as it was easier to use. **What problems is Swell solving and how is that benefiting you?** They tried solving the problem of easier communication with our customers. But their interface made it hard to use. **Official Response from Casey Morgan:** > Hey Dan, thank you for the thoughtful feedback. I've made our product team aware of your concerns. We're always making updates to the experience, and it's super helpful to hear responses like these. If you'd like to discuss further, we're always happy to listen. Just drop us a line at support@swellcx.com ### 11. All is well with SWELL **Rating:** 4.5/5.0 stars **Reviewed by:** Gian Carlo C. | Virtual health assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Swell?** This application is very easy to use. The app is developed to help the user save time when sending reviews. You don't need to be a tech savvy to enjoy this app. **What do you dislike about Swell?** I can't think of anything I dislike about this application, from the design, interface to function. It is awesome, very recommendable product. Been using this for quite some time now. **What problems is Swell solving and how is that benefiting you?** We use Swell to gather reviews from our client. Help us generate feedback from our service so we can improve. It also help us identify who amongst from us is performing well. **Official Response from Casey Morgan:** > Hey Gian Carlo, thank you for the kind words and great review! We really appreciate it. ### 12. A+ Service **Rating:** 5.0/5.0 stars **Reviewed by:** Josh P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Swell?** Quick responsive, solution based customer service. **What do you dislike about Swell?** So far I have had a very positive experience **What problems is Swell solving and how is that benefiting you?** It is improving my interaction with my clients ### 13. reliable and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Aiko P. | video observation tech, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Swell?** There are practical and efficient. I love how they give their best in providing excellent customer service. Unlike the others, this company is really reliable and fast. **What do you dislike about Swell?** None so far. The company is excellent in providing excellent customer service, ensuring that they deliver what their customer needs and, if there is room for improvement, maybe to update the user to there email. **What problems is Swell solving and how is that benefiting you?** In retrieving your account, they can help you with that. Because in my experience as a user, the agent is very patient and willing to help with your concern and good job for that. **Official Response from Grace Mohan:** > Aiko, thank you for your review! That's great to hear that you've had a good experience with our customer service. ### 14. The only thing we have that makes our company more money is our social media pages. You need Swell. **Rating:** 5.0/5.0 stars **Reviewed by:** Javier C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Swell?** Swell is vital to our company's sales. It's easy to use, has fantastic customer service, and our customers love it. **What do you dislike about Swell?** Sometimes we can't find past conversations through search, but we're learning that if you use a name search you'll find what you are looking for. **What problems is Swell solving and how is that benefiting you?** We are able to get in touch with our customers faster and get responses faster. **Official Response from Casey Morgan:** > Thanks Javier! We really appreciate the kind words :) ### 15. it is very recommendable and very helpful in terms of communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Marc Z. | Call Center Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Swell?** It helps to improve on creating and making personalized messages. It also helps you improve your communication skills, which make your daily life easier and comfortable. **What do you dislike about Swell?** I think there are no reasons to dislike this because many things can help me improve my skills, especially in terms of communication and having good connections with others. **What problems is Swell solving and how is that benefiting you?** A lot of things but most probably is when checking the reviews, it really helps us to be more productive and efficient in every way, and help to think more higher and improve our cognitive skills. **Official Response from Grace Mohan:** > Hi Marc, thank you for your review! That's great that Swell has helped with your company's communication. We hope you keep enjoying it! ### 16. Really disappointing customer service & total lack of follow through + inability to deliver **Rating:** 0.5/5.0 stars **Reviewed by:** Capt Dylan H. | Vice president, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Swell?** it functions or at least tries to function like the superior podium product. Do NOT change from podium like I did to save some money, its not worth the heart ache and constant issues **What do you dislike about Swell?** facebook integration breaks all the time service worked on it for months without follow up or solutions till we had to do it ourselves, ended up figuring it out and teaching them how to fix it... then the team chat issues emails me every time a team chat occurs, when asking the support to stop this they said they couldn't. They make big promises and really fall flat. **Recommendations to others considering Swell:** do not use it, go with podium I will backing the switch back this fall when things slow down **What problems is Swell solving and how is that benefiting you?** absolutely nothing has been solved, I had a much better product when using podium and was talked into changing with big promises and lower costs and have been disappointed ever since ### 17. Swell was a game changer for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin H. | Administrative Director, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Swell?** It makes asking for reviews really easy, and it makes it very easy for customers to give reviews. If you have a solid product/service that people routinely give good feedback for, you want to incorporate Swell into your follow up processes. **What do you dislike about Swell?** Nothing. It is a very intuitive product **Recommendations to others considering Swell:** Swell makes it really easy for customers to give feedback, both good and bad. Obviously, positive reviews are what every business wants so if you routinely get good feedback on your product/service, incorporating Swell will quickly escalate your positive review count and help build your online reputation and credibility with future customers. **What problems is Swell solving and how is that benefiting you?** Swell integrates with our online booking software and automatically follows up with our customers after a purchase. It is a great way for us to make sure we are delivering a good product/service to our customers and we have seen a huge boost in the number of reviews we have received since Swell makes it easy for the customer to review us. ### 18. Easy Review Generation & Bonus Live Chat Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsey A. M. | Marketing Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Swell?** Swell takes the work off the front desk by automatically following up via text with patients after their Dental visits. It syncs with the practice management software and takes the leg-work off of the front desk to focus on other things. Swell also has a live chat feature that integration with SMS so that patients can be easily texted. **What do you dislike about Swell?** Certain practice management software still do not fully sync with Swell, therefore reviews have to be sent manually and it causes extra work for the front desk to remember to have to send that. **Recommendations to others considering Swell:** Go for it! I have seen a GMB account go from 2 reviews to 200+ reviews in just 8 months - it's a great way to really boost your local SEO and have potential clients/patients find your business. **What problems is Swell solving and how is that benefiting you?** Quick easy patient communication and answering questions through Live Chat for patients who prefer to text versus calling and growing out the Google My Bussiness listing, thus aiding it SEO growth within the local MapPack. ### 19. Best way to connect with clients without breaking the bank **Rating:** 5.0/5.0 stars **Reviewed by:** Adventure E. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Swell?** I really like being able to text chat feature allowing us to connect with clients without them having to be at their computers. With mobile browsing more popular than ever it is necessary to make communication convenient. In addition to the webchat, the reputation management service is great and has allowed us to surpass our competition google reviews although we are a much younger organization. Also, the ability to run unlimited text marketing campaigns to your entire contact list at no additional charge is a huge plus. No service contract is always an added bonus. **What do you dislike about Swell?** The payment processing is often delayed and can have issues formatting correctly on android devices. Message notifications seem slower then Podium but for the price difference it is absolutely worth it. **What problems is Swell solving and how is that benefiting you?** Web Chat functionality, Text Campaigns, Reputation Management, Review Capture, Increased leads, Increase Productivity, Customer Relationship Management, Staff-Client Communication Accountability. ### 20. Helping sales and evaluating staffs **Rating:** 5.0/5.0 stars **Reviewed by:** Christine G. | Video observation proct, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Swell?** It helps our future clients to decide to get our services. It also help is to know how our ataffs are doing with our clients. And it is very easy to send out reviews to them. **What do you dislike about Swell?** Some mobile phone numbers are not accepted . i think it has certain numbers accepted only. So we opt to semd emails review which sometimes been unnoticed and forgotten. **What problems is Swell solving and how is that benefiting you?** Mostly, the customer service. People are so honest with their review and it helps us to know how are staffs interact to them. So we can imporove. i just wonder can I reply with those review? **Official Response from Grace Mohan:** > Hi Christine, thanks for this great review! I'm glad to hear that Swell helps you monitor your customer service. Yes, you can definitely reply to reviews within your Swell Review dashboard. If you look at a review on that screen, there should be a "Reply" button to the bottom right of each review. If you're not seeing that, please reach out and we can help! support@swellcx.com ### 21. Amazing Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Chris F. | Video Observation Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Swell?** The most helpful of swell is we absolutely received good feedback from our customers, as in super easy! Every thing works very well with swell **What do you dislike about Swell?** Nothing! I can't find anything wrong every time I use this swell. **What problems is Swell solving and how is that benefiting you?** For many years and months, our company was looking for software that can provide easy feedback or reviews from customers. Lucky swell is the answer **Official Response from Grace Mohan:** > Thanks Chris! I'm so glad Swell has worked well for you to source feedback and reviews from your customers! ### 22. Dissatisfied **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Swell?** We have not found any upsides as to a lack of poor communication with customer service **What do you dislike about Swell?** We have had trouble syncing our software system with Swell. This has affected our review response from patients when we send out requests for reviews so our feedback from patients has gone down. We have contacted Swell's customer service to seek help with this issue and we are never able to get a representative on the line. We have sent messages to Swell, but no one has gotten back to us. This has been very disappointing. **What problems is Swell solving and how is that benefiting you?** We have not had our problems solved by Swell as we are still unable to come in contact with a representative to alleviate our ongoing issues. **Official Response from Grace Mohan:** > Hi, I'm so sorry you haven't been able to get in touch with our customer support. We aim to be very accessible and it sounds like we have really dropped the ball here. I just spoke with our head of product support, Dallin, and shared this feedback. Since you didn't share identifying information with your review we aren't able to reach out proactively, but we'd really like to make this right. You can get in touch directly with Dallin at dallin@swellcx.com. ### 23. Great product, but still has a way to go! **Rating:** 3.5/5.0 stars **Reviewed by:** Karen H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Swell?** I like the service swell provides! I've received lots of reviews and the ability to chat with my guests when they are on my website is awesome! **What do you dislike about Swell?** I didn't like how quickly they expected me to operate on my own. I have used similar services where the onboarding was a little more thorough. They were lucky that they had me in a contract because I tried to stop the service after the first several months because it doesn't always operate as it should and there is no customer service. I still think that there are many features of swell that I don't even know how to use. **What problems is Swell solving and how is that benefiting you?** Love that they follow up with my guests about reviews. I am able to change the wording on website to help answer the questions that get asked in the chat. ### 24. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Rosenthal F. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Swell?** Swell creates a great way for our clients to contact us and a great way for our staff to contact their clients. It has also been a great tool for getting reviews from our customers once they have received their orders. **What do you dislike about Swell?** Nothing, it is a great service and we have not had any issues with the platform. We highly recommend it to anyone that would like to text with their clients and receive reviews. **Recommendations to others considering Swell:** It was an affordable way to have all the features that Swell provides. We were spending almost three times what Swell costs on the previous company we used. **What problems is Swell solving and how is that benefiting you?** We have solved several problems, such as getting more reviews from clients, being able to text message our clients and having a faster response from them. It has been a great solution for us. ### 25. Happy with Swell **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Swell?** The dashboard is easy to use. The support person that helped set us up was very friendly. **What do you dislike about Swell?** With the light gray color for some reason, I feel that maybe things are inactive because that used to be an indicator in the past with software that light gray meant it wasn't working. **Recommendations to others considering Swell:** Great price point comparison. Has google review feater as well. **What problems is Swell solving and how is that benefiting you?** It is nice to have the chatbot on our website for clients to use. **Official Response from Grace Mohan:** > Thank you for leaving this review! We're glad you've liked the dashboard, reviews, and chatbot features. That's also great feedback about the light gray color -- thanks for pointing that out. We've shared your point with our Product team for them to be aware of. ### 26. Excellent function and data **Rating:** 5.0/5.0 stars **Reviewed by:** Jace M. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Swell?** I love that the platform is intuitive and easy to navigate. It wants you to use it and use it well. The time to set up and get going is minimal but the information you get out of it is invaluable. **What do you dislike about Swell?** I haven't been able to find anything at the current moment that would make me not want to recommend Swell to anyone. I enjoy using the platform and being able to get reviews and get new client information quickly. **What problems is Swell solving and how is that benefiting you?** Being able to speak with clients on the fly is really needed in a quick sales cycle. After working with a client being able to send them a request for a review and being able to post that to any platform is excellent. ### 27. Tubular Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Daeus B. | Tour & Diversified Agricultural Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Swell?** I appreciate the timeliness of their hel **What do you dislike about Swell?** p staff. I'm located in Hawai'i and generally have to wait a few days to get a response from support staff for other software. With SwellCX they're usually able to help correct any errors or offer help within 24 hours. Even when we first joined SwellCX the onboarding team (Jackson and McKenzie) were amazing and super knowledgable and helpful! **What problems is Swell solving and how is that benefiting you?** One of the problems we're able to solve with Swell is our repeat customer communication, sending out mass texts for information and obtaining well over triple the amount of reviews we've had previously, on a monthly basis. I've realized that with Swell we were able to double our reviews in a matter of 1-2 months. **Official Response from Grace Mohan:** > Daeus, thanks for this awesome review! We're so glad to hear our Support team has exceeded your expectations and that you've been able to triple your monthly reviews! ### 28. Swell is a great application that we need to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Alf Bennie Leomarie S. | Video Observation Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2022 **What do you like best about Swell?** Swell is an excellent tool for a business company to bloom. **What do you dislike about Swell?** None, because this app gives a great experience sending a review to any company I'm related to. **What problems is Swell solving and how is that benefiting you?** Swell gives a variety of idea that we can use everyday. **Official Response from Grace Mohan:** > Thanks for this great review, we appreciate you taking the time to leave it! ### 29. Great program! So helpful with contacting clients! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Swell?** I like that we are able to set up templates for messaging so we don't have to keep typing the same thing over and over again. I like that we can archive messages and reference back to them if needed. It has been an incredibly helpful tool when contacting clients. **What do you dislike about Swell?** I think that it runs a bit slow. I am not sure if that is a network error or something. Also, sometimes it would be helpful to delete messages permanently, but it's not necessary. **Recommendations to others considering Swell:** It is a great contact service for the younger generation. If your target audience is Millenial or younger, definitely use Swell! **What problems is Swell solving and how is that benefiting you?** It has been beneficial when contacting clients from a younger generation because a lot of them prefer texting over calling. As we move forward, we ask our clients if they prefer to be texted and most of the time they say yes. ### 30. Many excellent features **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel K. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Swell?** Swell helps us gain many new customer reviews, which has been beneficial as we acquire new customers. We also love using the text/email campaigns, and the chat feature for customers as well as our field support! **What do you dislike about Swell?** It took a while to figure out why reviews didn't work. Once we figured that out it was smooth sailing, but it was a process to get everything up and running that way **What problems is Swell solving and how is that benefiting you?** As of now all problems have been solved. (see above section). I have to make mention of Kenzie, she has been amazing with communication through us fixing all bugs and helping keep me in the loop with all questions and concerns ### 31. Swell is an amazing way to gather all of those 5 star Google Reviews you've been wanting! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Swell?** The ease, and out of sight out of mind it gives my staff. **What do you dislike about Swell?** The only hiccup we have run into is forgetting to break patients' appointments that did not show, therefore they will still receive the review message, but that is an in-house issue, not with Swell. **What problems is Swell solving and how is that benefiting you?** We have worked for many years to create the image and reputation that we wanted for our busy practice but were lacking the outlet to be able to direct those patients that we have already built great relationships with to give us those 5 star reviews that we have already earned. Swell has been such a great way to capture those. ### 32. Great Software with Minor Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan B. | Creative Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** I really like the simplicity of Swell. It's clean, easy to use and makes the data easier to understand for our team. We've loved combining Podium and our Google Reviews into this platform that does both. It has been especially beneficial from a marketing and communications standpoint as well as benefiting our whole company. From a UX and UI perspective, it's very clean, minimal, and efficient. As a designer, I find the graphics to be helpful in understanding the data and the use of icons as a simple way to digest information. The chat feature on our website is better than what we used previously. **What do you dislike about Swell?** What I like least about Swell is the ability to customize it. It's quite limited in deciding what information to have in each type of form, but with new software updates, that is in the process of changing. Although I am not the one who uses Swell like the marketing manager, I have found some frustration with it, especially in testing it. Some of those problems have been resolved and some are still being worked on today. **Recommendations to others considering Swell:** Understand the full potential of the platform so you know how to use it well when you start. Take the time to learn it well as a tool and not just as an add on. **What problems is Swell solving and how is that benefiting you?** As the Creative Manager of a growing company, Swell has allowed me to really understand the customers experiences and use that data as an asset to launch new projects and capitalize on what people say about us. ### 33. Excellent experience and results for the cost **Rating:** 5.0/5.0 stars **Reviewed by:** Adam N. | Pediatrician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Swell?** Two things: 1) Amazing interface for patients to webchat with our staff. 2) Extremely easy to solicit reviews from patients. **What do you dislike about Swell?** Nothing at all. The service does exactly what we want it to do. **What problems is Swell solving and how is that benefiting you?** Online reputation management-- our reviews on google have dramatically arrived simply by solicitations from swell via text. **Official Response from Grace Mohan:** > Hi Adam, wow what a great review! Thanks for taking the time to share your feedback. I'm glad you've found Swell to be easy to use and that it has increased your review numbers. That's awesome to hear. Thanks again. ### 34. Will always recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Leah C. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Swell?** That it works for Google reviews & that we can text patients easily. **What do you dislike about Swell?** The usability is a bit "meh" - it takes me a bit to figure out how to do each thing. **Recommendations to others considering Swell:** Decide what you want it for, and how much you're willing to spend on what you're wanting. If swell is in that budget, then do it. It adds value to our office dynamic, for sure. **What problems is Swell solving and how is that benefiting you?** We wanted more positive reviews (solved) and an ability to text patients outside of our current ways (solved.) The benefit is that it's worth the investment. ### 35. Swell Dental **Rating:** 4.0/5.0 stars **Reviewed by:** Maria C. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Swell?** It works well to communicate with patients by recieving reviews. Texting works well with patients, so we enjoy that as an office. It is beneficial to use the tools for insights. **What do you dislike about Swell?** Patients have complained that Swell is not as user friendly and can be confusing when trying to leave a review. Some patients do not use text message, so they have no other way of using. **What problems is Swell solving and how is that benefiting you?** We solve the communication barriers with patients by being able to contact them through text. We can look at insights and chart measurements to better serve our patients. ### 36. Swell is a capable multi service customer review tool **Rating:** 3.5/5.0 stars **Reviewed by:** Scott M. | Founder & Principal Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Swell?** I like the personalized onboarding and customer service provided by Swell. I like that it instantly connected to my Google account and showed my past reviews as well as those reviews acquired through Swell invitations. **What do you dislike about Swell?** The instant messaging and SMS text service needs to be more robust and flexible. I tried sending a single text message to two customers and they both received individual messages that resulted in a confusing set of divergent text strings that I eventually had to abandon. It also defaults to Google reviews and did not appear to easily and quickly allow me to add Facebook or Houzz review links in the same text. Lastly, the price is VERY high for a small sole proprietorship. **What problems is Swell solving and how is that benefiting you?** I have been able to acquire a couple Google reviews easily with minimal who're from my customers. ### 37. Great Service to have as a Business **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Swell?** This feature makes it very easy for our customers to communicate with us, and it keeps track of conversations within the team. There are a lot of valuable features as well. One of my favorites is the mass text option. There are other companies that do what Swell does, but the value in Swell has been the best we have found! **What do you dislike about Swell?** We have not found any downsides of Swell at this time. Once you have been trained on it, it is very easy to use. The training only takes about 30 minutes. **What problems is Swell solving and how is that benefiting you?** Swell makes it very easy for us to communicate with our customers. Send a text for the answer they are looking for and move on to our next task. I believe it will help us get more clients because we are easily accessible. ### 38. User friendly, and great way to connect with leads! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Client Services Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Swell?** Swell's dashboard is very user friendly (whether you are using the new dashboard or the old one)! I love the app that you can have on your mobile device, which makes it easier to answer chats anytime and anywhere! **What do you dislike about Swell?** As of this moment, there is nothing I dislike about Swell. We used other "chat" software and companies in the past, but so far Swell has by far been the best experience for us. **Recommendations to others considering Swell:** Just double check the features are everything you need! It is very cost-efficient and works very well compared to some of the other programs out there! **What problems is Swell solving and how is that benefiting you?** We have been able to catch so many leads after hours with the chat features even after hours. Having automated messages send clients (via text!!) when our office is closed has been amazing and allowed us to convert more leads that we were previously losing! ### 39. Best customer texting platform out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Dana F. | Inside Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Swell?** We love working with swell! Incredible customer support that is available to answer questions (and record how-to videos!) to help with tech issues. Easy to reach customers and get reviews for our business. **What do you dislike about Swell?** Wasn't a big fan of how long it took to port our old number in and get swell up and running initially. **What problems is Swell solving and how is that benefiting you?** we love being able to communicate with clients quickly and effectively. Love having it on our website for new customers to reach out as well. ### 40. Good product but a tricky dashboard **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Swell?** Helps me to get new reviews on Google from my customers Like the webchat function that I was able to put on my website **What do you dislike about Swell?** Not a fan of the online dashboard. It can be difficult to navigate and figure out where everything is or how to make new templates. **What problems is Swell solving and how is that benefiting you?** They are solving the issue of there not being 1 platform that allows you to do multiple contact methods. Swell allows me to send out review requests, email marketing, have a webchat on my website, and so much more which has helped me to take my business to the next level. **Official Response from Grace Mohan:** > Hi, thanks so much for writing a review and for the detailed feedback. I'm glad it's been helpful for you to have all your messaging centralized to one platform! I will share your feedback about the dashboard with our product team. If there's any specific questions you have about the dashboard in the meantime, feel free to ask your customer success manager or our support team at support@swellcx.com. Thanks again! ### 41. It Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Ellis S. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Swell?** It just works. Greatly increased my reviews over other softwares just by turning it on. **What do you dislike about Swell?** They randomly shut off my service for a couple of months. I don't know why, but my reviews plummeted. Went back up when it got turned on agakn. **What problems is Swell solving and how is that benefiting you?** Greatly increasing the Google reviews of my business. This is driving new patients who just read the reviews. **Official Response from Grace Mohan:** > Hi Ellis, thanks for the great review! I'm glad you've been able to get more reviews with Swell! Sorry about that issue with your service previously, it sounds like you're back up and running now, but if you do have any ongoing issues please reach out so we can quickly solve them for you. Thanks again! ### 42. A strong SMS solution for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Frazier O. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Swell?** SWELL provides sms automation, simple review requests, and sequencing that can be complex if needed. The only chat box is a great and necessary feature. **What do you dislike about Swell?** They're still young. So there are some features like integrating with Google My Business that is common with other SMS products. **What problems is Swell solving and how is that benefiting you?** We're using Swell to automate all of our Google Review invites. We blast our contact list once a month with unique deals. ### 43. Swell for having a Great Vision **Rating:** 4.5/5.0 stars **Reviewed by:** Shiela C. | Video Observation Proctor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Swell?** It's easy to navigate and helps us a lot in marketing. Clients can express their feedback to our company and it helps us to grow. **What do you dislike about Swell?** I don't see anything I could dislike from this site. They are doing their best! **What problems is Swell solving and how is that benefiting you?** How to get more clients and how to reach the company's growth. **Official Response from Grace Mohan:** > Hi Shiela, thanks so much for sharing this. I'm so glad Swell has been able to help you get more reviews and that it has been easy to navigate! That's great to hear. Best of luck continuing to grow with Swell! ### 44. Nice system, but has some flaws. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Swell?** I can securely text my customers about policies. **What do you dislike about Swell?** I can't send a mass text message to all my Swell contacts. It would have come in handy when my agency was moving recently. **Recommendations to others considering Swell:** I do not currently have any suggestions or advice. **What problems is Swell solving and how is that benefiting you?** I am able to contact my customers easier than before. It's easier to contact my customers and easier for my customers to reach me! ### 45. Swell is AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Swell?** It is very user-friendly for my customer service representatives and also our clients to receive updates on their services/inquiries. Or if they are looking for ways to leave us a google review it takes them right to our designated page. **What do you dislike about Swell?** There is nothing at this time that I dislike about Swell. It is a great platform and our team really enjoys using it. **What problems is Swell solving and how is that benefiting you?** We have clients that use Swell as a secondary way to sign up for services who do not want to talk on the phone. We also have clients that use this method to get an update on their services or if they need any documents for us to email over to them. ### 46. Just do it- Great Results! **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna B. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Swell?** Love the response rate that we get from our patients. We've always requested reviews before, but something about Swell, they respond! **What do you dislike about Swell?** Wish that we could create users for the web chat and not have to have a unique email for each of them. **What problems is Swell solving and how is that benefiting you?** Webchat and great return on reviews of our practice. **Official Response from Grace Mohan:** > Hi Deanna, thanks for the review! I'm so glad you've had a great response rate! ### 47. Swell is wonderful at getting our referrals to increase! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelly W. | Clinical Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Swell?** Just having that automatic message be sent to all of our patients regardless of their cellphone carrier is a plus and has shown to work. **What do you dislike about Swell?** Nothing at this time. I am liking everything about it. **What problems is Swell solving and how is that benefiting you?** Just having that automatic message be sent to all of our patients regardless of their cellphone carrier is a plus and has shown to work. ### 48. I love it because it measures our work and we can see how we can improve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Swell?** We can view our patient's comments and it helps us to improve **What do you dislike about Swell?** Nothing because although there some negative comments at least it help us grow **What problems is Swell solving and how is that benefiting you?** We are observing patients in doing swabbing and it benefits us a lot on to improve our service **Official Response from Grace Mohan:** > Hi there, thanks for taking the time to share! That's awesome that you've been able to learn from feedback in your reviews and think of ways to improve. That's absolutely one of the best (often overlooked) benefits of reviews! Thanks again. ### 49. My experience with swell **Rating:** 5.0/5.0 stars **Reviewed by:** Susana D. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** I like how you can see when another partner is typing instead of sending the messages twice. It is really convenient for work and for chatting online. It is pretty fast and I like how you can change from the original experience to the new experience. I like has a lot of different futures you can work with and how it has all the contacts from our system saved. The way how you can close down the chats with the original experience without having to delete them is a really cool feature. It is very friendly to use. **What do you dislike about Swell?** There are small features I don't like about swell like how there's a lot of random messages that pop up with weird numbers or names. There thing I dislike is how you can't turn off the chat over the weekend so you don't get a lot of chats on a Monday. I don't like how in the new experience you can get rid of the messages unless you delete them. **Recommendations to others considering Swell:** I would recommend you to update your page when you are waiting for messages using the authentic experience. Sometimes, it takes a few seconds for it to upload. Very user friendly, and I love how it has so many features you can use, like the templates are very convenient **What problems is Swell solving and how is that benefiting you?** I am solving my work problems, connecting with the customers. The way that I can chat with my team member with direct messages on swell. I do online sells. Help customers login to their account by chatting with them on swell. The fact that you can see the name and phone number is really beneficial through our end when when looking up a customer. The surveys have really helped us improve in our work as well. ### 50. Adventure Park Increases Reviews With Swell **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Swell?** Automating a follow up text encouraging reviews has been so beneficial for the brand! **What do you dislike about Swell?** Some of the current integration with our current eCommerce platform could be improved to provide more functionality for the future. **What problems is Swell solving and how is that benefiting you?** It has increased the number of positive Google Reviews we are receiving. **Official Response from Grace Mohan:** > Hi, thanks so much for the great review and feedback. I'm glad the automatic texts have helped build your brand. If there's anything we can help with to make the integration run more smoothly for you today, please let us know at support@swellcx.com. Thanks again! ## Swell Discussions - [How can I get more support?](https://www.g2.com/discussions/36436-how-can-i-get-more-support) - 1 comment, 1 upvote - [I am still interested in using your product but need someone who is able to follow through and follow up](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) - 1 comment, 1 upvote - [How can I close the chats without having to delete them with the beta experience?](https://www.g2.com/discussions/36385-how-can-i-close-the-chats-without-having-to-delete-them-with-the-beta-experience) - 1 comment, 1 upvote - [View Swell pricing details and edition comparison](https://www.g2.com/products/socialswell-inc-swell/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+15%3A37%3A26+-0500&secure%5Bsession_id%5D=f8fc6176-2a29-4d2b-bf5e-fbc3563985e3&secure%5Btoken%5D=c1c1243f4e55f81780b7c7e5373f1575795b37b765425f11912978463b22c2ed&format=llm_user) ## Swell Features **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Swell Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,037 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews) - [Chekkit](https://www.g2.com/products/chekkit/reviews) - 4.9/5.0 (154 reviews)