G2

Chrisane G.

Marketing Director

Small-Business (50 or fewer emp.)

Originally submitted 4/30/2020

"Great customer service and a product that produces results"

4.5/5

What do you like best about Swell?

I love how every person I talk to at Swell is super helpful and they get things done quickly for their customers. I love the product itself and how they follow the rules of review sites to ensure a positive outcome for their customers. Review collected by and hosted on G2.com.

What do you dislike about Swell?

There is nothing I dislike about Swell. They really have been a great company to work with. Review collected by and hosted on G2.com.

Recommendations to others considering Swell:

I wasted a lot of time looking at other companies and really wish I would of found Swell first. Their customer support is the best I have received from any company in a really long time and their product works. I did a lot of research on companies that do review services and what different rules were and how they were followed and there were many other companies that couldn't really give me a straight answer, but Swell did and easily. I also care a lot about being a good steward of our franchisee's marketing dollars and Swell made it easy with a scaling system for multi-location businesses, the more people using Swell, the lower the cost, which was great for us. Lastly, their communication is so great, whether it is answering questions, providing updates, etc, they are on top of it! Review collected by and hosted on G2.com.

What problems is Swell solving and how is that benefiting you?

The only problem we have had has been with Google closing down reviews due to covid-19, nothing that Swell has done. Swell offers reviews on multiple sites, but we only wanted to go with Google as that is where we find the most beneficial. Swell, however has worked with us, seamlessly, to keep great service during this time. Review collected by and hosted on G2.com.