G2

Verified User in Computer Games

Small-Business (50 or fewer emp.)

9/29/2026

"Simple, Flexible Surveys with Fast Visual Reporting for Gaming UX Research"

4/5

What do you like best about Survio?

As Head of Gaming Technology & Innovation at ChemTech Solutions GmbH in Germany, my core job is player UX research, game testing feedback collection, and market trend analysis to support game updates, technical optimization, and new game development. Survio has become our go-to tool for all player survey work, and what I value most is how simple, reliable, and research-friendly it is for professional gaming user data collection. First, Survio’s drag-and-drop survey builder is extremely flexible for customized game research. Unlike generic survey tools that have rigid question structures, Survio lets me freely design targeted questionnaires tailored for gaming scenarios. I regularly create surveys focused on game level difficulty, control fluency, in-game reward balance, UI experience, and player retention motivation. Earlier this quarter, we were iterating our casual game’s battle mechanism and needed real player feedback from our beta community. I quickly built a multi-dimensional survey covering operation pain points, skill balance feedback, and players’ preferred game modes. The whole setup only took me around 20 minutes, which saved me a huge amount of preparation time compared with the complicated tools we used before. Second, I highly rely on Survio’s automatic data statistics and visual reporting features. After we distribute surveys to beta testers and active player groups, the platform automatically sorts valid responses, calculates proportion data, and generates clear charts. Previously, I had to export raw data and manually organize it in Excel, which was time-consuming and error-prone. Last month, we collected over 400 player feedback entries for our new version test. Survio instantly filtered invalid answers and summarized core player complaints regarding slow response speed and unreasonable level difficulty. This allowed our tech team to quickly confirm optimization priorities and adjust the game parameters before the official launch. Third, the lightweight team sharing function improves our internal workflow. I can directly share survey links and analysis reports with game developers and product managers. The whole team can view real-time player data, ensuring our technical adjustments and content updates are fully based on real user habits instead of subjective speculation. Overall, Survio streamlines our entire player research workflow. It simplifies questionnaire creation, automates data sorting, and supports accurate gaming user behavior analysis. It helps our small team conduct stable, high-quality user experience research and provides precise data support for our game technical iteration and product optimization. Review collected by and hosted on G2.com.

What do you dislike about Survio?

As Head of Gaming Technology & Innovation at ChemTech Solutions GmbH, we rely on Survio to build and distribute player experience surveys during game closed beta tests, UX research and post-launch player feedback collection. While its core questionnaire creation and basic reporting functions serve our team, it has clear drawbacks in integrations, pricing structure, and onboarding & support that regularly create extra manual workload and workflow delays for our small game research team. When it comes to integrations, Survio’s native connections with tools we use in game development are limited. Our team stores player behaviour data and test records in our internal game analytics platform, and we use Jira to track development tasks, bugs and UX optimization work items. We hoped we could automatically push qualitative survey feedback collected via Survio directly into Jira, so our developers and product team could quickly convert player complaints and usability issues into actionable tickets. Unfortunately, there is no ready-built native integration between Survio and Jira. After every survey campaign ends, we must manually export CSV files and process all the raw responses ourselves. During our last closed beta test, we gathered hundreds of player responses. I had to read through every entry and manually copy relevant bug reports and UX feedback into Jira tickets one by one. This repetitive transfer work took several hours of my research time, and I accidentally overlooked one player’s comment about touch input lag on mobile devices. We only discovered this issue much later, which delayed that minor bug fix and affected our next game build. Native integrations with mainstream project management and game analytics tools would eliminate this repetitive manual work and reduce the risk of missing critical player feedback. On pricing and ROI, the license structure is not ideal for our project-based research cycles. We only need extra survey seats for short beta research campaigns, yet we still need to pay for full monthly subscriptions all year round. Our team runs roughly 3 to 4 large player research studies each year, and during the quiet off-cycle months, those extra purchased seats sit unused. There are no short-term add-on licenses, temporary user packages, or pay-per-survey options available. This forces us to keep paying for seats we do not need most of the year, pushing up our annual software expenditure and lowering the overall ROI for our small 11–50 person team. Flexible project-based pricing or on-demand seat activation would fit our gaming research workflow far better. The onboarding and support resources are generic, without guidance tailored for UX or game research. All official tutorials only cover simple general market research scenarios, and they have no content around player segmentation, beta tester feedback collection or filtering survey responses based on player behaviour metrics. When I tried to set up advanced skip logic to show different questionnaire blocks for new players versus veteran testers, the help articles were too basic to solve my configuration questions. I submitted a support ticket during German working hours and waited nearly a full day for a reply. This waiting period slowed down our survey setup work right before our beta launch window. Industry-focused setup guides and faster regional support response times would help creative and game research teams a great deal. Review collected by and hosted on G2.com.

What problems is Survio solving and how is that benefiting you?

As Head of Gaming Technology & Innovation at ChemTech Solutions GmbH, my team runs player UX research for our game beta tests and content updates. Before Survio, we put together player surveys using basic free tools. That old workflow created a big headache for us last year when we were testing a new mobile game prototype. We sent out questionnaires using a free form builder, but it lacked reliable skip logic. Long surveys confused our testers, and many abandoned the form halfway. The raw exported data was messy, and I spent days cleaning responses manually. We ended up with incomplete player feedback, making it hard for our dev team to decide which game mechanics needed adjustment. We struggled to build tailored player surveys with smart branching logic and generate readable, summarized results for our game research, but now Survio lets us design segmented questionnaires and auto-generate visual reports, which has resulted in much higher survey completion rates and cuts my manual data cleaning time drastically. We also struggled with separating feedback from different player groups. In the past, new players and veteran testers all got the same set of questions, mixing their opinions together and making it hard to tell which issues only impacted new users. Now I build surveys with conditional skip rules. New testers get questions about first-time onboarding, while experienced players see questions about endgame balance. This has resulted in far clearer, segmented player insights so our team can target fixes more accurately. Additionally, we struggled to share research findings easily with our game developers and product team. Before, I had to manually compile charts and write long summaries from raw CSV exports. Now Survio’s built-in dashboards can be shared directly with the whole team. Everyone can review player responses without me preparing separate presentation files. This makes our internal handoff much smoother and keeps our product iterations rooted in real player opinions. Before Survio, a single player research campaign would eat up multiple workdays just for form setup and data cleanup. Now I can launch a beta survey in under an hour, collect responses, and pull actionable insights quickly. Our team spends less time on admin work and more time analyzing player preferences to refine gameplay, controls and in-game content. Overall, Survio solves our core pain points: clunky survey creation, unsegmented player data, and time-consuming manual report building. It gives us reliable, structured user feedback and prevents the kind of messy, incomplete research that slowed down our prototype testing last year. Review collected by and hosted on G2.com.