G2

Phil J.

Product and Growth Lead

Computer Software

Mid-Market (51-1000 emp.)

6/27/2026

"It helped us replace assumptions with real user feedback"

4/5

What do you like best about Survio?

I'm usually pretty picky with survey tools because a lot of them hide useful features behind endless menus. Survio wasn't like that. I found my way around pretty quickly. One thing I really liked was the conditional logic. We had a survey where only users of a specific feature needed to answer certain questions, and setting that up was way easier than I expected. It also meant people weren't wasting time answering questions that didn't apply to them. Another thing I ended up using a lot was the automatic charts and summaries. Most of the time I wasn't trying to build fancy dashboards, I just needed a quick way to spot patterns before a product meeting. Instead of spending time organizing data, I could spend that time actually looking at what the responses were telling us. Review collected by and hosted on G2.com.

What do you dislike about Survio?

The editor and templates are easy to use, but I do think some of the more advanced logic options could be easier to find. More than once I discovered a useful feature simply because I kept clicking around and exploring. Review collected by and hosted on G2.com.

What problems is Survio solving and how is that benefiting you?

We got to a point where we were having the same discussion almost every time we planned a sprint. Product wanted one thing, marketing had a different opinion, and support kept saying customers wanted something else. The funny part was that nobody was really wrong. Everyone was basing their opinion on the conversations they were having every day. Instead of spending another meeting going back and forth, we put together a short survey in Survio and sent it to the users who actually used the feature we were arguing about. We left it open for a few days, and once the responses came in, the conversation changed completely. We didn't magically agree on everything, but for the first time we were all looking at the same data instead of making assumptions. That made the decision a whole lot easier. Review collected by and hosted on G2.com.