G2

Terry J.

Warranty Supervisor

Enterprise (> 1000 emp.)

8/24/2026

"Streamlined Feedback Gathering with Easy Setup"

5/5

What do you like best about SurveyStance?

I appreciate that SurveyStance is low friction and serves as a point of sale survey tool, allowing us to capture the customer's experience right at the moment they're having it. I also value how easy it is for a user or business owner to navigate within the system and see results. For the administrator, I like how easy it is to update and make changes without depending on someone else at SurveyStance. The low friction aspect increases the response rate, and I love that SurveyStance was willing to make specific changes for us, showing their flexibility. Their team was super helpful during implementation, making it easy for users to get set up quickly with just an iPad. It allows us to have real-time feedback at the point of sale while the customers are waiting for their receipt. Best of all the SurveyStance Support team is amazing to work with, providing quick solutions, speedy response times and overall top-notch support. Review collected by and hosted on G2.com.

What do you dislike about SurveyStance?

There really isn't anything I dislike about SurveyStance, if there is any feedback it might be that the navigation menu "reporting" vs "rates" can be confusing for novice users regarding where to go to retrieve their scores. Review collected by and hosted on G2.com.

What problems is SurveyStance solving and how is that benefiting you?

I find SurveyStance helps capture real-time feedback at the point of sale, increasing response rates and providing valuable insights. It is a low-friction tool that allows our distribution partners easy access and navigate results, ultimately helping our distribution channel understand evolving customer needs and what's important to them. Review collected by and hosted on G2.com.