![Mark H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark H.") MH Mark H. Managing Partner Small-Business (50 or fewer emp.) 10/26/2018 More Options - - [Respond as SurveySparrow](https://www.g2.com/survey_responses/surveysparrow-review-1046135/official_response/new) "Theres Never Been A More Important Time To Learn SurveySparrow" 4.5/5 What do you like best about SurveySparrow? The feature set is incredible. And so is their support. I like that they are continuously working on new functionality. Sure there was a learning curve but it was not steep. We like it so much that we are considering upgrading to a higher tier that came available not that long ago. We are already actively looking at our internal processes to so see how we can further improve our integration with SurveySparrow. Review collected by and hosted on G2.com. What do you dislike about SurveySparrow? With some new functionality added, it somewhat changed the backend. I hope that can be avoided for coming updates as that would make it a bit less confusing. We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on. Can happen, not a big problem. Review collected by and hosted on G2.com. Recommendations to others considering SurveySparrow: Give it a try, this is something you really need to experience first hand. No promo video will do this justice. Review collected by and hosted on G2.com. What problems is SurveySparrow solving and how is that benefiting you? The way it can get answers from visitors via a chat is great. People tend not to fill in surveys when just linked to a more static "normal" survey. But with the survey integrated into this chat application, we see more people responding. So, we were able to gather more valuable data then before. We made some adjustments to the website as we learned that some parts of our navigation was not that simple, according to our visitors feedback. That is a clear beneift we have realized and could not have done without the feedback we got via SurveySparrow. Review collected by and hosted on G2.com. Show More ![SurveySparrow](https://play.vidyard.com/KhHtWbqXCz1bdqoV98kTBR.jpg "SurveySparrow") Rating Updated (3/16/2020) Current UserValidated ReviewerSource: Organic See what 2024 reviewers think of SurveySparrow 8.8 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/surveysparrow/reviews)