--- title: SurveySparrow Reviews meta_title: 'SurveySparrow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2066 reviews by the users' company size, role or industry to find out how SurveySparrow works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2066 scale: '5' date_modified: '2026-07-21' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveySparrow Reviews **Vendor:** SurveySparrow Inc. **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,066 ## About SurveySparrow SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. ## SurveySparrow Pros & Cons **What users like:** - Users appreciate the **intuitive and engaging interface** of SurveySparrow, enabling quick survey setup and boosting response rates. (23 reviews) - Users find SurveySparrow to be **extremely helpful** , enhancing engagement and making survey execution simpler and more effective. (17 reviews) - Users appreciate the **clean and user-friendly interface** of SurveySparrow, enhancing survey creation and engagement significantly. (17 reviews) - Users love the **conversational interface** of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive. (16 reviews) - Users love the **intuitive interface** of SurveySparrow, making survey creation and engagement a breeze. (15 reviews) - Users appreciate the **intuitive and engaging surveys** of SurveySparrow, enhancing response rates through a conversational interface. (15 reviews) - Simple (14 reviews) - Customer Support (13 reviews) - Ease of Creation (13 reviews) - Easy Setup (12 reviews) **What users dislike:** - Users find the **reporting options limited** , making quick reviews and data comparisons inconvenient for regular use. (11 reviews) - Users find **difficult reporting** options and limited customization hinder the efficiency of their survey management and analysis. (10 reviews) - Users find **limited customization options** frustrating, needing higher-tier plans for advanced features and flexible reporting. (10 reviews) - Users note the **limited reporting** capabilities in SurveySparrow hinder in-depth analysis and custom insights. (10 reviews) - Users find SurveySparrow to be **expensive** , especially for essential features that require higher-tier plans for full access. (9 reviews) - Users find **advanced analytics limited** , lacking in depth for complex statistical analysis and custom predictive models. (9 reviews) - Users find that the **missing features** in SurveySparrow often require costly upgrades or complex workarounds. (9 reviews) - Reporting Issues (8 reviews) - Users find the **limited features** in lower-tier plans restrict access to advanced customizations and reporting options. (7 reviews) - Integration Issues (6 reviews) ## SurveySparrow Reviews ### 1. Updated Survey and it is cool. **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina Cisa S. | Discord Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about SurveySparrow?** Helpful in a way that it provide exact and true details to every user and member.Best survey site that I've bumped in to. I can say that survey sparrow accurately updated their survey every month. **What do you dislike about SurveySparrow?** Surveying can be expensive and may not be a viable option for a start-up company working within a tight budget. As a start-up company with limited funds, conducting surveys can be expensive and inconvenient. Nevertheless, I am delighted with the recent upgrades introduced to this application. **What problems is SurveySparrow solving and how is that benefiting you?** It helps online businesses make the survey a tool for marketing. One of the advantages of using SurveySparrow is that it offers informal surveys, which provide a chat-like survey experience. Additionally, their surveys are mobile-first, allowing for the engagement of audiences on the go. ### 2. Affordable, easy-to-use survey option **Rating:** 4.0/5.0 stars **Reviewed by:** Marcia D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Creating surveys is very easy and user friendly. Compared with other survey platforms, the price is great! I've used Survey Sparrow to send employee engagment surveys, evaluate training, and conduct individual assessments. I love the premade templates. The customer support is really helpful. **What do you dislike about SurveySparrow?** My only ask of Survey Sparrow is that they create an option to download numerical choices rather than just words (e.g., "1" instead of "strongly disagree") in order to make analyses easier. **What problems is SurveySparrow solving and how is that benefiting you?** As a human resources consultant, SurveySparrow allows me to quickly and easily engage with large groups of employees. ### 3. User friendly and reasonable rates **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about SurveySparrow?** The survey have a lot of good features and their plan offers at very reasonable price as compare to other similar kind of apps, survey sparrow is easy **What do you dislike about SurveySparrow?** There are few bugs which occurs too often in survey sparrow, however survey sparrow customer support resolves it as early as possible for us **What problems is SurveySparrow solving and how is that benefiting you?** The primary benefit that survey sparrow is solving for me is understanding the consumer - I don't need extra people to interact with consumers, if the surveys have created well, if can directly share it with respondent to get a rich insights ### 4. It’s a good product which acts quickly on user feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about SurveySparrow?** Simplicity and interface. Also it is easy to code (almost no code platform) **What do you dislike about SurveySparrow?** Sometime a bit choppy and unstable. So that needs to worked upon. Dashboard can be improved a lot **What problems is SurveySparrow solving and how is that benefiting you?** Doing surveys at scale. ### 5. Survey Sparrow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Survey Sparrow has improved the ability for companies to gather feedback from employees as well as partner companies. Our company uses Survey Sparrow on a daily basis to review gathered feedback and provide a better service to our clients. It is very easy to integrate with analytical tools such as dashboards and other reporting tools. Since the first day we decided to go with Survey Sparrow their support team has made it very easy for us to enhance our productivity and implement with other systems used within the company. **What do you dislike about SurveySparrow?** Honestly I do not have any negative feedback for their support team or the company overall. **What problems is SurveySparrow solving and how is that benefiting you?** It is solving our productivity kinks, allow us to gather feedback and correct any issues that we may find. ### 6. Great product, great user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** It's very easy to use and the implementation/integration in our websites it's pretty simple. It gave me a clear vision of our customer feedback and it's User Experience allowed me to have a great % of responses **What do you dislike about SurveySparrow?** It could be helpful to allow delete Share results' links created previously. Sometimes you just create a link and it's possible to disable it but keeping them it's a mess and distracting **What problems is SurveySparrow solving and how is that benefiting you?** We needed to understand the NPS evaluation about our customer experience in our orders' process ### 7. Client service is amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about SurveySparrow?** Survey Sparrow is a really useful tool, and very user friendly. The best part of it is the client service that comes with it. You'll always find someone available to help you when you are in need. Thanks team! **What do you dislike about SurveySparrow?** Many features are in the higher pricing categories. **What problems is SurveySparrow solving and how is that benefiting you?** Ease of use, many surveys are available at the same time, you can agglomerate results from many surveys, ease of share, etc. ### 8. Easy to onboard with good functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about SurveySparrow?** Onboarding experience and functionality was really nice **What do you dislike about SurveySparrow?** Partial answer feature not being default on is killer **What problems is SurveySparrow solving and how is that benefiting you?** Need to get customer insights and market study ### 9. good place to get your survey hosted **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish K. | Martech & CRM Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about SurveySparrow?** good space for market survey its amazing **What do you dislike about SurveySparrow?** Need to learn more to define this and then will be able to share **What problems is SurveySparrow solving and how is that benefiting you?** How simplified Research experience ### 10. Ability to create comprehensive surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2021 **What do you like best about SurveySparrow?** There are many different options to create different survey questions, much more than the free options available out there. **What do you dislike about SurveySparrow?** There doesn't seem to be an option to create a Likert scale table where both the X and Y axis can be labeled. **Recommendations to others considering SurveySparrow:** SurveySparrow is a good option for those looking for a survey platform that doesn't cost a ton of money. It has many of the features needed to create a comprehensive survey. Some question types are missing, but those can normally be worked around. It's a much better option than all the free options available out there. **What problems is SurveySparrow solving and how is that benefiting you?** Customer demographics, customer attitudes and perceptions towards new products and services being offered, customer satisfaction surveys. ### 11. Great survey tool for presentation **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda M. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** -Easy drag and drop format for creating the surveys, including customizing design aspect -Convenient options to copy over surveys -Chat features to speak with developers if there are issues -No difficulites with integration **What do you dislike about SurveySparrow?** -There is a lack of email marketing tools and you are not able to segment audience -There was an upgrade that makes it difficult to share results without paying more **What problems is SurveySparrow solving and how is that benefiting you?** Surveysparrow is getting feedback from clients, and engaging them with our organization's content ### 12. Great in every way **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel U. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** It is an outstanding tool, intuitive and straightforward for creating surveys that not only enable the collection of valuable insights from respondents but also support lead conversion campaigns. **What do you dislike about SurveySparrow?** I cannot pinpoint any significant drawbacks to highlight; overall, it meets and exceeds expectations concerning the essential features required for an effective survey system. **What problems is SurveySparrow solving and how is that benefiting you?** The simplicity, user-friendliness, and superior design of the account page for our campaigns stand out. It efficiently and effectively facilitates the creation of surveys. ### 13. The power of SurveySparrow NPS to our business success **Rating:** 5.0/5.0 stars **Reviewed by:** Marlon B. | Ecommerce Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** Easy integration to 3rd party such as googlesheet etc. We can address the concern immediately upon receving an email prompt. **What do you dislike about SurveySparrow?** None so far. We're using SurveySparrow to get customer feedbacks to more than 40 stores nationwides. **What problems is SurveySparrow solving and how is that benefiting you?** Here are some of the problems that SurveySparrow NPS help our company address: Customer Satisfaction Monitoring Identifying Promoters and Detractors Measuring Customer Loyalty Benchmarking Performance Driving Business Growth Improving Customer Retention Informing Product Development Enhancing Customer Engagement ### 14. Great multi-use tool **Rating:** 4.5/5.0 stars **Reviewed by:** Karmen W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** There are are a lot of customization options with Survey Sparrow. We started using it soley for the Reputation Management tools, but quickly learn that the customizations are useful across of of our domains. **What do you dislike about SurveySparrow?** The only downside is the jump in pricing to use options that are only available on the Enterprise plan. Specifically, the url whitelabeling feature and Salesforce integrations. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow allows us to easily engage and monitor our customer sentiment. ### 15. Its enough **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** There are lots of great customization tools that are fun to play around with and create a survey that is representative of your brand. **What do you dislike about SurveySparrow?** The Customer Service is a little hard, any quetions you are waiting in a chat box that times out, people type for a long time and never answer, in order to cancel your subscription you have to talk to someone in this chat box so its hard to cancel or suspend months you dont need it for. Nice people, just hard to connect. **What problems is SurveySparrow solving and how is that benefiting you?** We were able to see where we needed to adjust our products to improve them for our clients. ### 16. Easy-to-use **Rating:** 5.0/5.0 stars **Reviewed by:** Dóra K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about SurveySparrow?** I love how easy it is to use and how professional their surveys look. I love their different question types, they've made taking a survey much easier and fun! **What do you dislike about SurveySparrow?** I don't like their built-in GDPR service, and to be honest, I don't understand it either, and couldn't found information on it. **What problems is SurveySparrow solving and how is that benefiting you?** It helps to have more responses on my survey, by being easy to use. ### 17. easy and understandable, not complicated **Rating:** 4.0/5.0 stars **Reviewed by:** Elnaz F. | Content Moderator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** an excellent survey platform that stands out for its user-friendly interface and diverse features, thr intuitive design makes creating surveys a breeze, and the flexibility in question types caters to various needs **What do you dislike about SurveySparrow?** While SurveySparrow has many positive aspects, there are a few potential drawbacks, in terms of customization options for the survey design, which may be restrictive for those seeking a highly branded look **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow simplifies survey creation with its user-friendly interface, addressing design complexity. The conversational approach boosts engagement, and real-time analytics facilitate quick data analysis. Its multi-channel feedback collection expands survey reach, streamlining the entire process for efficient data gathering and analysis. ### 18. Easy way to create beautiful surveys and good integrations. **Rating:** 4.0/5.0 stars **Reviewed by:** Herbert P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Very easy to prototype and execute new surveys. Good way to integrate into websites or link to from apps. Decent amount of question types. **What do you dislike about SurveySparrow?** Quite a few annoying "time to upgrade" prompts if the current plan is not sufficient. It's quite awkward wanting to add question types or using features which are behind a paywall. This very much limits the user experience if I see features which are not available to me. Nowadays I usually use SurveySparrow for prototyping, but use a self hosted Limesurvey instance for actual surveys, which is a bit of a shame. **What problems is SurveySparrow solving and how is that benefiting you?** Collecting user feedback and evaluating service performance. ### 19. Easy to use & just what we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Rob C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Creating our survey was super easy and the prompts wihtin the platform made sure we covered all bases. **What do you dislike about SurveySparrow?** A few too many marketing emails during set up **What problems is SurveySparrow solving and how is that benefiting you?** We wanted to learn more about our customer base - using survey sparrow suited our needs and budget over competitor products. We plan to use it again later this year to see how customer opinion has changed. ### 20. Survey Sparrow - Great tool for building Custom Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Stella P. | Solution Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2023 **What do you like best about SurveySparrow?** >>Love the variety of options offered (like the ability to build it from scratch with specific items or to make use of the preexisting templates for your Customer feedback,Employee engagement,offline surveys,etc..) >>Apart from the customizations,very impressed with the reporting and the extraction of the insights gained from the survey set up >>Additional thing is the versatility of getting integrated with the other tools especially we use Freshdesk as our ticketing software and we can have it integrated with that. **What do you dislike about SurveySparrow?** >>Pricing can be improvised >>Advanced customization options can be introduced as to having the Client's own branding like image/video uploaded,etc.. **What problems is SurveySparrow solving and how is that benefiting you?** >>Helped us shift from the basic survey with limited options to the one format where you can customize the options and have the enduser submit responses with ease.Bonus is reaching out to the target audience has become so easy with SurveySparrow >>Reports and data insights derived from the tool helps us get the exact metric required for the strategies/workflow to be fixed or improved. ### 21. Effortless Survey Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Larissa C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about SurveySparrow?** I used SurveySparrow for an exploratory survey to understand more about the consumer habits of my target group. I found it to be incredibly easy to use and very intuitive, even for someone like me who doesn't have a lot of experience with survey tools. The design and UI/UX were particularly impressive, making it simple for anyone to navigate and customize surveys. **What do you dislike about SurveySparrow?** While SurveySparrow has been generally user-friendly, one thing I've found slightly inconvenient is the limited customization options for certain survey elements. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow allows me to access my customers' underlying needs efficiently. ### 22. Conquer collecting data for presentations with SurveySparrow. **Rating:** 4.0/5.0 stars **Reviewed by:** Itishree M. | CO -FOUNDER AT PRIDE ODISHA FEMININE PRODUCTS , Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2023 **What do you like best about SurveySparrow?** The upsides for SurveySparrow are as follows - 1. The onboarding process regarding SurveySparrow is very efficient. One doesn't requires to spend ridiculous amount of time opening up the accounts. Which helps in retention of the client. 2. Data collection required to create a healthy data dictionary requires heterogenous complex data. What I find best of SurveySparrow is that one can create simpler surveys and stitch them out into the final report. 3. The data analysis in SurveySparrow is top notch and out of league. It has saved me hundreds of hours for compiling the entire data into the final report. It provides adequate data to present them at a conference or add in the final reports without much editing. **What do you dislike about SurveySparrow?** The downsides for SurveySparrow are as follows - 1. The one downside which makes it difficult for small enterprises to obtain it and play with data is its highly pricey plans. Although it has various features but still seems not so value for money in comparison with other survey platforms 2. The learning graph of SurveySparrow is really high. I had to go through various tutorials and articles to learn the thing, which eventually creates a hassle for a beginner. This impacts the retention of the new customers. 3. Another thing which I think can be improved is that they should allow to export the reports into pdf form in the free plan. **What problems is SurveySparrow solving and how is that benefiting you?** We at our organisation use SurveySparrow to see the market sentiment and getting feedback from our customers. We check the engagements of our products pre launch and take the feedback and export it into our final annual reports to hand it over to our engineers to improve on the products. We lately used it among our team internally to get them answer few critical office culture issues anonymously. Overall its a quite good feature packed offering with only its price being the real disadvantage. ### 23. Data collection and analysis for impactful results **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi S. | Cloud Manager at DHRUTIK INFOTECH PVT. LTD., Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about SurveySparrow?** 1. The signup process for SurveySparrow was really smooth and seamless. I was able to open an account very fast and easily, thus saving my precious time. The dashboard and user interface were really clean. 2. Mostly we require complex survey forms for various data collection and analysis, this is a very time-consuming process. Due to this, we need a perfect platform that may convert complex surveys into simple ones. By using SureveySparrow I have produced simple but meaningful outputs, and easily understandable graphics representations. 3. Data collection is worthless if it is not analysed and the outcome is not understandable to the team. The export feature of SurveySparrow, helps me to export the survey data into an Excel sheet and I can easily customize the output and present it to my team. **What do you dislike about SurveySparrow?** 1. Even though it is a great platform and I use it for various data analysis work, the pricing of this platform is on the higher side compared to other platforms available for the same type of work. So the price can be slightly reduced. 2. Though the user interface is seamless and smooth, it is difficult for a new user to adapt. The users may require some technical knowledge or a short guide, in the beginning, to adapt to the platform and use it professionally with full potential. **What problems is SurveySparrow solving and how is that benefiting you?** Enterprises like ours that are in the field of IT services and content distribution are required to gather survey data and analyse the feedback, engagement and a lot more from within and outside the enterprise. SurveySparrow is a great survey platform for interactive survey collection and export. It has helped me to conduct questionnaires and surveys for employee engagement and customer feedback for the type of improvement we can have. ### 24. Mediocre product at best, spend your money else where **Rating:** 0.0/5.0 stars **Reviewed by:** Andrew L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about SurveySparrow?** The customer support is responsive when you have an issue, they are very helpful and will go out of thier way to ensure that your product is solved. Unfortunately great customer support does not make up for a terrible software product **What do you dislike about SurveySparrow?** Initially, I found the software sometimes buggy with the survey not loading when a user clicked on the link. But this happened when I first started using the software, and I have not encountered the bug as of late. However, as I've continued to use the software over the last 15 months I've come across more and more bugs that really shouldn't exist in a product. A number of users have reported the survey simplely crashing half way through. Many survey elements render beyond the end of the page and it's impossible to scroll down so users can't complete the survey. Resulting in many upset emails from my users. The spam filtering is non existant and my latest survey has been flooded with hundreds of fake responses. **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow provides cost-effective survey software with a comprehensive set of features. We are able to survey existing and potentials users of our eCommerce SAAS product to understand how their businesses are performing and build features that they are looking for ### 25. The experience on the platform was okay but not very user friendly. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** the survey can be sent to multiple group of people with live update about the survey response + how many people have open the mail, started filling it, or left it midway. The customer support was there as and when needed. **What do you dislike about SurveySparrow?** downside would be a little difficult to navigate and slightly issues with customization **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow helped us build varies Surveys that needed to be sent to different group of people around the world, inturn helping us with a consolidated view of all the surveys and reponses,and the tracking of resposes were made easier ### 26. Good cost-benefit **Rating:** 4.0/5.0 stars **Reviewed by:** Luana G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about SurveySparrow?** I believe that of all the tools I researched on the market, survey sparrow offers cool features in relation to the amount charged, not to mention that the integration with the website is simple and the tool interface is very intuitive, bringing some ready-made reports on the results. **What do you dislike about SurveySparrow?** There should be an NPS option for all plans **What problems is SurveySparrow solving and how is that benefiting you?** The other tools I've used were not very intuitive and surveysparrow helps me with this cost-benefit aspect because it provides very well-made reports and interesting metrics regarding responses, this is essential for our product team ### 27. Professional well designed surveys made simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about SurveySparrow?** Very simple and easy to use service that outputs professionally designed surveys that will result in good data collection. Very easy to integrate into existing workflows. **What do you dislike about SurveySparrow?** Pricing for low volume use is prohibitve **What problems is SurveySparrow solving and how is that benefiting you?** Market research obtaining views of specific audiences. ### 28. I've been looking for a 360° Assessment product for YEARS. I now have found the perfect one! **Rating:** 5.0/5.0 stars **Reviewed by:** Rich G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** SS is easy to use - simple to implement - and clients love the clean look and unencumbered interface. Also the support is phenomenal - they hold your hand the entire way. **What do you dislike about SurveySparrow?** Nothing - love everything about it so far. **What problems is SurveySparrow solving and how is that benefiting you?** It fills the need and I launched a new product line because of it! ### 29. Flexible use **Rating:** 4.5/5.0 stars **Reviewed by:** Evelina S. | Sessional Art Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** The survey system stood out remarkably for its flexibility and user-friendly interface, making it an invaluable tool for research purposes. Its intuitive design and adaptable features greatly facilitated our data collection process, allowing for seamless integration into our research workflow. T **What do you dislike about SurveySparrow?** The survey system, unfortunately, fell significantly short of expectations due to a critical system crash that resulted in the temporary suspension of data collection. This unexpected disruption not only hindered the progress of our research but also cast doubts on the reliability of the system for future data-driven projects. **What problems is SurveySparrow solving and how is that benefiting you?** Research ### 30. Survey Sparrow Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about SurveySparrow?** All the options to set up setting up a survey. **What do you dislike about SurveySparrow?** I haven't found anything I don't like about Survey Sparrow yet. **What problems is SurveySparrow solving and how is that benefiting you?** Survey Sparrow helps with my time management and organization through its surveys. ### 31. Fast, easy, and appealing! **Rating:** 5.0/5.0 stars **Reviewed by:** Dorian Z. | Designated Course Supervisor Level 4, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about SurveySparrow?** The templates made it very easy to create a survey that measured exactly what we needed both internally and externally! The layout was appealing, intuitive, and simple. **What do you dislike about SurveySparrow?** I wish I could alter some of the icons to best fit our survey. **What problems is SurveySparrow solving and how is that benefiting you?** It's free, fast and easy! ### 32. It is good until you want to cancel **Rating:** 0.0/5.0 stars **Reviewed by:** Daniela G. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about SurveySparrow?** It's a good tool for surveys, I used it for a project I had and it works well. **What do you dislike about SurveySparrow?** I had a really frustrating experience with Survey Sparrow, and I must say it was far from pleasant. I decided to cancel my plan a few days ago, and now it claims I'm on a free plan. That's not what I signed up for. I paid for a full year, but I can't access the plan anymore. It's utterly infuriating. I contacted their support, and it was like talking to a brick wall. They told me that since I canceled an active subscription plan, the features are frozen. Okay, I get it, but I paid for a full year, and I just wanted access until it expires, with no auto-renewal. They insisted that I have to pay an extra fee to reactivate it, which makes absolutely no sense. I even asked for a refund, but they shot me down, claiming it's against their policy. It's like they're following some robotic script instead of trying to help me get what I want. As a startup worker, I've dealt with numerous services, and this is hands down the worst cancellation experience I've ever had in the ecosystem. It's beyond disappointing. I canceled because they automatically charged me for another year without any renewal email. Now they want me to pay more for a plan I already paid for. It's absurd! All I wanted was to use the tool until my original subscription expires, without any auto-renewal, and it feels like they're making it unnecessarily complicated. Survey Sparrow seriously needs to step up their game when it comes to customer support and billing policies. This whole experience was a major letdown. **What problems is SurveySparrow solving and how is that benefiting you?** I used it to create surveys and automate a workflow with the answers ### 33. Very Effective Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about SurveySparrow?** The user interface in developing a survey form is very easy **What do you dislike about SurveySparrow?** There can be better sample templates for configuration possiblities. **What problems is SurveySparrow solving and how is that benefiting you?** Managing survery for large pool of stakehodlers ### 34. Bugs at first, but very helpful later **Rating:** 4.0/5.0 stars **Reviewed by:** Mario C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about SurveySparrow?** That they help you build features for your company, thy are more open to create customized features. **What do you dislike about SurveySparrow?** They initially had many bugs on dashboards and data, which makes it difficult to relyo on **What problems is SurveySparrow solving and how is that benefiting you?** NPS: it gives you helpful data to take decisions. ### 35. So simple to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Joana A. | Assistente Criativa, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** How easy it is to use because I hand it off to clients after my work is done! **What do you dislike about SurveySparrow?** Some of the basic features are paid (like notifications to emails) **What problems is SurveySparrow solving and how is that benefiting you?** It's the best survey builder to hand off when the project is done ### 36. One of the best Survey Software period!! Needs Chat GPT **Rating:** 5.0/5.0 stars **Reviewed by:** Larry W. | President, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about SurveySparrow?** This survey software is one of the best form/data tools for have users take action people love the modern look and feel and the technology under the hood. We can't say enough about the customer support is awesome and the platform keeps improving !! **What do you dislike about SurveySparrow?** Its not much to dislike but Needs Some Chat Gpt AI improvements and I guess if you twist my arm I would say The User Interface could be more modern or upgraded a bit **Recommendations to others considering SurveySparrow:** Just give them a chance you will be happy you did . i know they may not be a Big Name yet, But I remember when a lot of people did not know GOOG. I'm speaking from years of experience I have subscribed and or tried so many (over 20) Survey platforms and I can say Survey Sparrow is a high-End end survey and Marketing Tool **What problems is SurveySparrow solving and how is that benefiting you?** We send several survey sequences to our customers and use the feedback to market our higher end and monthly and subscription services. We also use to score job seekers and applicatens and to get feedback from our staff ### 37. Love to use Survey **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about SurveySparrow?** Its easy UI and number of feature to create and implement beautiful survey. The support and easy to integrate with different tool make it useful and my go to tool **What do you dislike about SurveySparrow?** When you love it so much how can you dislike anything in it only thing is I have delegate this task to junior not so not keeping up to date with the latest feature **What problems is SurveySparrow solving and how is that benefiting you?** SCheduling and ease of accessing the data in single window and export ### 38. Effortless setup **Rating:** 4.5/5.0 stars **Reviewed by:** Shane P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Accessability and ease of use, follow up support **What do you dislike about SurveySparrow?** Hard to say at this stage as I have jsut started using it and so far it has been an enjoyable experience **What problems is SurveySparrow solving and how is that benefiting you?** Helping me poll my audience to research new products ### 39. There has been a more impact full platform as of survey sparrow **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek H. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about SurveySparrow?** The amount of templates that are available and ease of use, integration with variety of platforms. Best tool to create impactful surveys. **What do you dislike about SurveySparrow?** I would like to get more data from Survey Sparrow. Regarding who filled in what and so on **What problems is SurveySparrow solving and how is that benefiting you?** I do not have to go to my prospects personally and ask them to fill in the form. The amount of templates that are available makes it easier to know what's inside and fill it ### 40. Easy and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Diego A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Ease of use and how simple it is to customize surveys. Integrations to CRMs is always a plus! **What do you dislike about SurveySparrow?** No current issues or dislikes as of yet. **What problems is SurveySparrow solving and how is that benefiting you?** Customer engagement and finding out how we can improve our events. ### 41. Survey Sparrow for those wanting to know **Rating:** 5.0/5.0 stars **Reviewed by:** Danny R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** The best part of using teh surveys is that you get to find feedback. **What do you dislike about SurveySparrow?** everyhting is great. I have not had any issues **What problems is SurveySparrow solving and how is that benefiting you?** It lets us know waht our employees think of the company on their exit. ### 42. Sales (Evita) and demo( Malavikaa) team were OUTSTANDING! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy O. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about SurveySparrow?** The investiagive process to determine which survey platform to go with was painless with SurveySparrow because they LISTENED and came to meetings well prepared with answers to our questions. The quality of the interaction with Evita and Malavikaa far surpassed our experience with survey Monkey. It's worth it to pay a little more for Sparrow because their people make the difference! **What do you dislike about SurveySparrow?** I have not discovered any downside at this point. But based on what I have experienced with SurveySparrow, they would do all they can to make things right if an issue should arise in the future. **What problems is SurveySparrow solving and how is that benefiting you?** detailed data collection from program participants and collecting data from students through their educators ### 43. Good tool for surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Ever T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SurveySparrow?** The possibility of creating conversational surveys and implementing quickly **What do you dislike about SurveySparrow?** Free elements are becoming more restrictive, unfortunately, you cannot export the data. **What problems is SurveySparrow solving and how is that benefiting you?** it allows me to evaluate the outcome of my virtual courses. ### 44. Loved the options to personalize your survey **Rating:** 3.5/5.0 stars **Reviewed by:** Reina P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** That it looked professional and fun..... **What do you dislike about SurveySparrow?** That I couldn't personalize it even more (use my photos instead of stock photos) and change the color themes easily. Also the pricing is very high. **What problems is SurveySparrow solving and how is that benefiting you?** It was a great way to get a testimonial from my clients that had a bit more of a conversational aspect and less of a question answer sound. ### 45. Great product for employee surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** I like how easy it is to navigate the system and love the emojis included with the product. **What do you dislike about SurveySparrow?** I wouldn't say I like the tiers but understand the reason behind it. Also, I dislike all the phone calls received from their company. I dont like being rushed into things. **What problems is SurveySparrow solving and how is that benefiting you?** Through the surveys, we understand and listen to employees' concerns so that we can take actionable steps as a company. ### 46. Great App and far better than Typeform **Rating:** 5.0/5.0 stars **Reviewed by:** Vinicius F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about SurveySparrow?** User-Friendly Interface: SurveySparrow offers a clean and intuitive interface, making it easy for users to create and manage surveys without requiring technical expertise. The platform's user-friendly design ensures a seamless experience for both survey creators and respondents. Integrations and Automations: SurveySparrow integrates with popular third-party tools such as CRM systems, marketing automation platforms, and collaboration tools. This seamless integration allows you to automate survey processes, sync data with other systems, and streamline workflows, enhancing productivity and efficiency. **What do you dislike about SurveySparrow?** Nothing that I dislike. I have been usign Survey Sparrow for years now and I am 100% satisfied **What problems is SurveySparrow solving and how is that benefiting you?** SurveySparrow solves problems in lead generation by addressing low response rates, survey fatigue, and enhancing the user experience. Its conversational survey format increases engagement, resulting in higher response rates and more meaningful data. The platform's user-friendly interface, customization options, and real-time analytics enable businesses to create a positive user experience, derive actionable insights, and streamline lead generation processes. Overall, SurveySparrow benefits businesses by improving survey response rates, data quality, and efficiency in lead generation efforts. ### 47. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** The fact that we are able to automate each survey and customize them to ask what we need. The intigrations are smooth and anytime we have needed help on something, customer support has been there to help us right away. **What do you dislike about SurveySparrow?** I have enjoyed everything about SurverySparrow at this point. **What problems is SurveySparrow solving and how is that benefiting you?** We are getting client feedback without having to reachout ourselves and it makes our onboarding process very simple/ ### 48. It's been fine, needs improvement. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** For our use it's just fine. There are some automation that I would have loved to be to use. **What do you dislike about SurveySparrow?** When sending the survey, typing a contact email does not return the contacts name. The sending to field is also not clear about it is. Would be great to have a way to trigger the survey for specific contacts through outlook. **What problems is SurveySparrow solving and how is that benefiting you?** An easier way to collect NPS survey. ### 49. The Only Survey Provider You'll Need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SurveySparrow?** Very intuitive and easy to use. The templates available make the surveys professional, engaging and provides confidence for the survey takers. What I appreciate is that all the survey data are aggregated for me so I can use those make informed decisions. **What do you dislike about SurveySparrow?** Nothing to dislike about SuverySparrow.. **What problems is SurveySparrow solving and how is that benefiting you?** Its allows me to grab meaningful data from my clients so I can have a pulse for my business. ### 50. Easy to set up and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about SurveySparrow?** I like the ease of use. It is very user-friendly and intuitive. It makes setting up surveys quick and simple. **What do you dislike about SurveySparrow?** There isn't much to dislike, I am having a hard time thinking of anything. **Recommendations to others considering SurveySparrow:** I would say to make sure that you do a demo so that you can get all of your questions answered **What problems is SurveySparrow solving and how is that benefiting you?** I use this tool to do DEI assessments for organizations. ## SurveySparrow Discussions - [How can I do it?](https://www.g2.com/discussions/nasil-yapabilirim) - 1 comment, 2 upvotes - [Is this usable as a quizzing tool?](https://www.g2.com/discussions/is-this-usable-as-a-quizzing-tool) - 1 comment, 1 upvote - [Ok thanks](https://www.g2.com/discussions/surveysparrow-ok-thanks) - 1 comment, 1 upvote - [I'm a student of final year BBA and currently seeking opportunities to learn and build my career.](https://www.g2.com/discussions/i-m-a-student-of-final-year-bba-and-currently-seeking-opportunities-to-learn-and-build-my-career) - 1 comment, 1 upvote - [I hope this helps with your review!](https://www.g2.com/discussions/i-hope-this-helps-with-your-review) - 1 comment, 1 upvote - [View SurveySparrow pricing details and edition comparison](https://www.g2.com/products/surveysparrow/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+11%3A25%3A25+-0500&secure%5Bsession_id%5D=2a805cf7-088c-47f9-96e6-695c2832d0e5&secure%5Btoken%5D=dd1e7ca8b18631cc7b31ab7651c51200d32d24f5ccfe7f9ac373a236b98f30f4&format=llm_user) ## SurveySparrow Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [JUnit](https://www.g2.com/products/junit/reviews) - [ObjectStore](https://www.g2.com/products/objectstore/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## SurveySparrow Features **Basics** - Interoperability - Performance - Mobility - Internationalization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Generative AI** - AI Text Generation - AI Text Summarization **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Content** - Content Management - Content Library - Content Creation **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Data** - Platform Search - Alerts and Notifications - Visualization **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Exit Interview Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SurveySparrow Alternatives - 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