--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23530 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23530 scale: '5' date_modified: '2026-07-10' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,530 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users appreciate the **ease of use** of SurveyMonkey, making survey creation and feedback collection quick and simple. (345 reviews) - Users find **SurveyMonkey's ease of creation** exceptional, allowing for quick and user-friendly survey design without technical skills. (156 reviews) - Users find SurveyMonkey to be **intuitive** , enabling easy feedback collection and comprehensive data analysis. (110 reviews) - Users value the **simplicity** of SurveyMonkey for creating and analyzing surveys effortlessly, enhancing their feedback processes. (108 reviews) - Users find SurveyMonkey **exceptionally easy to use** , benefiting from its free features and effective feedback collection. (92 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (87 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (85 reviews) - Features (80 reviews) - Efficiency (79 reviews) - Customer Support (70 reviews) **What users dislike:** - Users find SurveyMonkey to be **expensive** , especially when seeking additional features or customization options. (113 reviews) - Users find **SurveyMonkey's tiered plans limiting** , as essential features require payment, impacting smaller projects' access. (87 reviews) - Users experience **survey issues** like limited customization, outdated workflows, and sluggish mobile performance, impacting their overall efficiency. (71 reviews) - Users find the **limited features** in SurveyMonkey's lower-tier plans restrict their ability to gain detailed insights. (67 reviews) - Users experience **limited customization** in SurveyMonkey, restricting creative freedom and making design control difficult without upgrades. (60 reviews) - Restrictions (44 reviews) - Poor Visualization (33 reviews) - Expensive Features (32 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (32 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (31 reviews) ## SurveyMonkey Reviews ### 1. Easy-to-use survey platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie R. | Senior Manager, Digital, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** It remains user friendly and a good platform to jump into for surveys. I like that they have a built-in, easy-to-use builder that provides a multitude of options for my surveys. I like that there is a cost-effective option. The plug-ins and add-ons are also good; we don't use them a ton but it's helpful when we do need them. I haven't used support features but assume they would be helpful. **What do you dislike about SurveyMonkey?** Agree that the skip logic can still be a harder tool to use on the platform. It's fine from a survey taker perspective but can be harder from a set up perspective. Overall, though I really do think it's a good tool to use. They have made some good updates in the platform. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is helping us gather anonymous intel following events, to help us gather ideas and opinions and to better inform our clients of the information that they are looking for. It's incredibly helpful and easy to use. We're all moving fast so this helps us save time by using an intuitive platform. ### 2. Simple, Easy and Use Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Jenay A. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** I've used SurveyMonkey to gain insight into my clients' preferences regarding our services and scheduling. I've also completed quite a few surveys on SurveyMonkey as a client. The platform appears to remain the same. The layout makes sense and the surveys are easy to take. I appreciate that they are keeping things simple and familiar. It's easy to set up and send out surveys as well as to review the data upon completion. It's easy to send out surveys via email or direct link. This service has provided my company with good insight into our clients' needs. **What do you dislike about SurveyMonkey?** I send so few surveys. I prefer products that allow me to pay per use. SurveyMonkey offers a certain number of free surveys that can be sent out. Just like my newsletters, I tend to use this service quarterly or annually, so I'm willing to pay a reasonable rate that reflects my use. While it seems the subscription approach is becoming the norm, it's not what everyone needs. As a small business owner I'm careful about my spending and SurveyMonkey is one platform that should be available as needed at a reasonable rate. **What problems is SurveyMonkey solving and how is that benefiting you?** I needed to collect opinions from my clients about their scheduling preferences. I also needed to gather information about how we are doing as a business concerning serving their needs. SurveyMonkey provides an easy to use platform that allows us to send out simple, quick to complete surveys that are user friendly. ### 3. Intuitive Form Builder with Templates That Save Hours Every Week **Rating:** 5.0/5.0 stars **Reviewed by:** Sachitanand R. | Manager - Product Ops, Media Production, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about SurveyMonkey?** What I like best is how intuitive the form builder is. Instead of spending hours configuring logic, the drag-and-drop interface and pre-built templates save me hours each week when launching new customer feedback campaigns. The UI is clean, and the performance is incredibly reliable - even when handling surveys with complex conditional branching, it loads instantly for respondents without lagging. **What do you dislike about SurveyMonkey?** What I find most frustrating is how aggressively certain basic features are locked behind higher-tier enterprise pricing plans. For instance, advanced skip logic or exporting data into specific formats often requires a costly upgrade. For smaller teams, this significantly lowers the overall ROI, as we either have to manually work around the limitations or pay for an entire bundle of features we don’t actually need. Allowing more granular, add-on feature pricing would be a massive improvement. **What problems is SurveyMonkey solving and how is that benefiting you?** Before using the platform, collecting and analyzing customer feedback was a disjointed process involving manual forms and messy spreadsheets. We struggled with slow response turnarounds and scattered data, but now we can launch beautifully designed, logic-based surveys in minutes and view real-time aggregated metrics. This has resulted in a 40% reduction in the time our team spends on data collection, allowing us to implement user feedback much faster. ### 4. Survey monkey is a great tool for quick feedback or input **Rating:** 4.0/5.0 stars **Reviewed by:** Byron K. | Creative Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about SurveyMonkey?** Many of the free options are removed and placed in the pay segment. Survey Monkey is still a great tool, but for small businesses that only use the platform 2-3 times a year there isn't a great value in a pay for survey. One of the best parts of the tool was the fact that there was a free option with flexiblity. Sure you could pay to brand it or customize but I typically use it for my non-profit org and paying isn't really a good value for our group. The additional analytics are cool but not entirely useful for my purpose. **What do you dislike about SurveyMonkey?** Again, removing more features creates less value. Keep stripping features and I would likely shop for a new platform or use MS Forms. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps with getting quick responses or feedback from large groups. It helps with event registration or gather information from attendees to events. It works well as a form builder for various purposes. ### 5. Excellent Option for Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge S. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about SurveyMonkey?** It has remained a consistently easy software to use and leverage as business needs arise. Super easy to quickly create new surveys or analyze existing results. **What do you dislike about SurveyMonkey?** More economical options for licensing would be welcome! **Recommendations to others considering SurveyMonkey:** I would definitely seriously consider surveymonkey if you are in the market for an easy, cost effective survey software because it is reasonably priced for the features you get and it is so easy to implement into most business operations. **What problems is SurveyMonkey solving and how is that benefiting you?** This product gave us a quick and easy way to begin collecting valuable data from our customers and then we started using it for our employees as well. It was very easy to use once you got the hang of it and super quick to implement with very litte training time. The end users like how simple it is to use and answer the surveys. ### 6. Fast Idea-to-Live Surveys with Smart Logic Branching **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe C. | Lead Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about SurveyMonkey?** What stands out most is how fast you can go from idea to live survey. The logic branching feature is genuinely useful, I can route respondents to different questions based on their answers, which keeps surveys short and relevant instead of making everyone answer everything. The response dashboard is also clean enough that I don't need to export to Excel just to get a basic read on the data. **What do you dislike about SurveyMonkey?** The feature tier structure is probably my biggest pain point. Some fairly basic functionality, like removing the SurveyMonkey branding or accessing more detailed response data, sits behind higher-paid plans, which makes it hard to justify for occasional use. It would feel more fair if the free and entry-level tiers were a bit more generous, especially for smaller teams or individual users. **What problems is SurveyMonkey solving and how is that benefiting you?** The main problem it solves for me is getting structured feedback from a group without the chaos of email threads or informal back and forth. When I need a quick pulse check or want to gather input before a meeting, I can put something together in a few minutes and have responses coming in the same day. The biggest benefit is that it removes the friction of chasing people down, a clean survey link gets more responses than a follow-up email asking the same questions. It's not a complex tool for me, but it reliably does what I need without getting in the way. ### 7. Small business can benefit from SurveyMonkey platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Chandan S. | Automation and Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2022 **What do you like best about SurveyMonkey?** Using the tool almost fro 4 years now and it never disappoint. It is easy to create survey questions and set rules as per the user response to receive the best results. **What do you dislike about SurveyMonkey?** Yes there is scope to improve the pricing. As there are lot of ai tool now I feel the plans are little expensive **What problems is SurveyMonkey solving and how is that benefiting you?** All the surveys and quizzes conducted in our organization are done by SurveyMonkey. Using this tool it becomes easy to create surveys, quizzes and polls to get feedback from our customers and collect data from them. It is easy to create and adjust the survey logic. There is no doubt that this is the easiest tool of its kind that I ever used. ### 8. Great program for surveys, and excellent options with paid service **Rating:** 4.0/5.0 stars **Reviewed by:** Jay S. | Employee Engagement and Corporate Culture Expert / Digital Entertainer and Influencer , Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** I had the advanced membership and I liked the reporting function. If using this on a regular basis it would be extremely helpful to have. **What do you dislike about SurveyMonkey?** I think there are some paid features which should be part of the free, such as answer types. I think the paid value should be more on the side of reporting and additional functionalitly **What problems is SurveyMonkey solving and how is that benefiting you?** When I am working with clients, there are many times I need to process a survey. Survey monkey helps me when I need a survey focusing on improving processes or employee engagement. it is essential to get the voice of the employee. Survey Monkey allows me to gain information from a neutral site which enhances the feeling of confidentiality. ### 9. GOOD PLATFORM FOR MAKING SURVEY FOR DATA COLLECTION ALSO LOADED WITH AI FEATURE **Rating:** 4.5/5.0 stars **Reviewed by:** Firojkhan K. | Research on Application and Webpage and give suggestions For Making Application aur Webpage More Effective and User Friendly, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about SurveyMonkey?** Survey Monkey offer AI feature for making Survey, Making your old question in to good manner also give tips for common issue and suggests improvement of survey. Else other many important features using Survey Monkey. **What do you dislike about SurveyMonkey?** Trial version only 10 question and 25 response per survey collect is so limited if they give more questions and response for collecting data so any can use for 1 project and later if user stratified they go for premium version.... **What problems is SurveyMonkey solving and how is that benefiting you?** When you want to collect data from people with different type of question like Paragraph, Multiple Selection Options, Check Box, Image, Dropdown Box etc so using Survey Monkey you can easily collect data and analysis or use for your work. ### 10. Very useful for it's specific niche and helpful across many websites **Rating:** 4.0/5.0 stars **Reviewed by:** Susan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** Survey monkey can be short and quick or more in depth, as necessary. I really like that they offer multiple templates to help me get started with the information I need. Survey research is very helpful when done correctly and can be useless if you ask the wrong questions. Survey Monkey's templates give me confidence that I will be using vetted methods and questions to help me get the stats I want. **What do you dislike about SurveyMonkey?** The cost is definitely something to consider. It will be worthwhile to a company that uses it frequently. Small businesses might use it for a short time only, because the yearly fee might be more than they can afford to keep. **What problems is SurveyMonkey solving and how is that benefiting you?** Certainly, survey research holds a lot of interest. We want to narrow down actual opinions and experiences, rather than rely on insubstantial headlines, rumors, or social media trends. Survey Monkey allows us to build that real-time information. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 5 comments, 2 upvotes - 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[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## SurveyMonkey Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,052 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)