--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23678 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23678 scale: '5' date_modified: '2026-07-16' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,678 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users love the **ease of use** of SurveyMonkey, enabling quick and intuitive survey creation without technical skills. (376 reviews) - Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. (171 reviews) - Users find SurveyMonkey **intuitive and user-friendly** , making it easy to create and navigate surveys, even for newcomers. (121 reviews) - Users appreciate the **simplicity** of SurveyMonkey, highlighting its intuitive design and effective tools for gathering feedback. (114 reviews) - Users appreciate the **ease of use** of SurveyMonkey, finding it a valuable tool for gathering customer feedback effortlessly. (96 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (89 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews) - Features (86 reviews) - Efficiency (82 reviews) - Customer Support (73 reviews) **What users dislike:** - Users find SurveyMonkey's pricing to be **expensive** , especially for limited features and customization options. (116 reviews) - Users find the **free plan's limitations** restrictive, hindering the ability to fully utilize SurveyMonkey's offerings. (91 reviews) - Users find **survey issues** due to outdated workflows and limited customization, making the experience less engaging. (79 reviews) - Users find SurveyMonkey has **limited features** in lower-tier plans, making it hard to access advanced tools. (70 reviews) - Users find **limited customization** in SurveyMonkey, feeling restricted by basic design options and locked advanced features. (62 reviews) - Restrictions (46 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews) - Limited Questions (35 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews) - Not Intuitive (33 reviews) ## SurveyMonkey Reviews ### 1. Well-Integrated Surveys with Zapier and Powerful Conditional Logic **Rating:** 4.0/5.0 stars **Reviewed by:** Alex S. | Curriculum Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** I like that it is a well-integrated platform; I can connect it to other services, especially Zapier, to work with data and easily automate workflows. I also like that the conditional logic makes it easy to fine-tune which questions users see so that a single survey can cover many edge cases. Support has historically been very responsive. When we had issues with our account's plan that affected visibility of our surveys, we were able to get it resolved fairly quickly. The service also seems to be reliable from an uptime perspective. We've never had any issues with downtime or unavailability of surveys. **What do you dislike about SurveyMonkey?** Things that feel like they should be easy, like line breaks in the description at the beginning of a survey, seem to behave inconsistently. I also feel like SurveyMonkey is pricy relative to the value I receive from it, but this may just be because some of the features aren't relative to our use case. I wish there was more support for customizing the visual feel of our surveys with custom CSS. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey created an easy way for us to collect RSVPs and post-event surveys for the online webinars and panels we host. Because we can integrate it with Zapier and transmit responses to other services, we've almost completely automated the process of organizing our registrants and sending confirmation/reminder emails. ### 2. Easy to Use for Everyone, with Powerful Tools and Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner H. | Construction Laborer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** It is easy to use without having to be a statistician or engineer to use the software. There are plenty of in depths tools and resources available to those who want to use additional features, reports, etc. but it can easily be used by just about everyone to gather helpful data for your company. **What do you dislike about SurveyMonkey?** It can be hard to understand the benefits / downsides of the different account types when it comes to pricing opportunities. Some of the "level ups" don't seem to provide what I would want / expect out of a higher plan or subscription. This may be specific to our company however because we currently use Survey Monkey in a very specific way and are not utilizing every possibility of the services just due to what we need the most. **What problems is SurveyMonkey solving and how is that benefiting you?** Gathering employee insight and input in a simple to facilitate process that helps us determine how to lead and make changes based on the feedback we receive. It helps cut through the rumor mill and provide real, honest and timely feedback to initiatives, trainings, potential changes in the organization and so much more. ### 3. Simple UI, Helpful Support, and Smart AI Insights for Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Hitesh K. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** Survey monkey has helped us in getting feedback from our customers as well as partners. The User interface is simple to use without requiring much research on the website. We have rarely faced any performance issues across the timezone while navigating actions through the site. The pricing provided for licensing is moderate considering the options available. Simple integration with MS teams & Outlook has made execution easier for us. The support chat has always been helpful in timely resolution of issues. The latest AI features have helped in providing trends & anomalies in survey responses. **What do you dislike about SurveyMonkey?** They do not allow multi devices usage for a single ID, you have to delete the login from one system before using in another. This creates problems when switching to devices. Suggestion would be to allow users to use on multiple devices, however not at the same **What problems is SurveyMonkey solving and how is that benefiting you?** Survey monkey is able to analyze the responses from the customers, provide summary on key findings & follow up with customers where responses are not received. Earlier we had to manually follow up with the Customers. This has saved time in manually identifying where responses are not received ### 4. Easy to Use but Needs Better Data Analysis **Rating:** 3.5/5.0 stars **Reviewed by:** James M. | VP, Collaborative Impact, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is really user-friendly and intuitive. It's easy to create questions and design them in a way that matches our organization. Sharing with colleagues for editing purposes is simple, and I find it easy to update and duplicate surveys as needed. The platform allows for team members to engage without a lot of background experience, making it functional across different types of programs and data collection needs. Overall, it fits seamlessly within our organization and it's easy to onboard new users. **What do you dislike about SurveyMonkey?** Sometimes I struggle with the analyzing of the data portion. It's difficult to get the data in the form that is most helpful for us. I don't love the way you download the data, and the naming features make it difficult to work with the files or the data after it's been collected. Sometimes it's difficult to see whom something is shared with, and how to share it with other colleagues that we might want to incorporate into a project. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to create feedback surveys which helps us gather and analyze data effectively, ensuring program success and learning how to improve. ### 5. Very solid, feature rich product which could be more affordable and accessible **Rating:** 3.5/5.0 stars **Reviewed by:** Bryan A. | Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It offers a wide range of features and an interface that runs smoothly. When it comes to quizzing and creating surveys, there’s very little it can’t do. We have 5 versions of our survey up, each in a different language in order to determine meal satisfaction. SurveyMonkey keeps our data organized and safe. We use their integration with Google Sheets to take our data interpretation to the next level. The pricing is quite high and we cannot currently afford their top level which would allow for a single survey in different languages. Overall, the performance is good. We do not use ant of their AI. **What do you dislike about SurveyMonkey?** It can be too complicated and over engineered in many ways. The cost is prohibitive for many organizations. One feels locked in if you need to run surveys for a long period of time. There is no onboarding support. **What problems is SurveyMonkey solving and how is that benefiting you?** Our surveys were one-offs and more dosorganized before using this product. We struggled keeping things organized prior but now have a good repository for our surveys. The use of surveymonkey makes our business appear more professional and organized. They are dependable. ### 6. Effortless Feedback Collection and Insightful Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Kayla L. | Clinical Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey to create surveys and collect feedback for work, and it has made the entire process much more efficient. The platform is very intuitive, so creating surveys is quick, even for more detailed projects. The setup was straightforward, and I was able to start building surveys with very little learning curve. The feature I find most valuable is **Analyze Results**. Instead of exporting data and spending time organizing responses in spreadsheets, SurveyMonkey automatically presents the results in an easy-to-read format with charts and trends. This makes it much faster to identify patterns, summarize feedback, and share insights with my team. It has significantly reduced the amount of manual work I used to do after every survey. Navigation throughout the platform is simple, and I can easily find the tools I need without wasting time searching through menus. An unexpected benefit has been how much time it saves when reviewing large numbers of responses, allowing me to focus more on acting on the feedback rather than organizing it. Before SurveyMonkey, we used Microsoft Forms to create surveys. While it worked for basic surveys, SurveyMonkey has made both survey creation and data analysis much more efficient. Overall, it's been the best survey platform I've used, and it has noticeably improved my workflow. **What do you dislike about SurveyMonkey?** Overall, I've had a great experience with SurveyMonkey and haven't run into many issues. If I could improve anything, it would be the pricing and plan options. Some of the more advanced analysis features would be helpful to have included in the lower-priced plans, especially for users who rely on reporting but don't need every premium feature. I also found the subscription options a little confusing. I had trouble finding the monthly plan and ended up purchasing the annual subscription instead. Making the different billing options more visible during the checkout process would make it easier for customers to choose the plan that best fits their needs. Other than that, I've found the platform easy to use, reliable, and straightforward. The onboarding process was simple, the interface is intuitive, and I've had a very positive experience overall. **What problems is SurveyMonkey solving and how is that benefiting you?** Before using SurveyMonkey, we relied on Microsoft Forms to create surveys and then manually organized the responses to identify trends. While it worked for basic surveys, reviewing the data and creating meaningful reports took much more time than we wanted. Since switching to SurveyMonkey, our workflow has become much more efficient. The interface is clean and intuitive, so creating surveys and navigating the platform is straightforward, even for new users. The onboarding process was simple, and I was able to start building surveys almost immediately without much of a learning curve. The **Analyze Results** feature has provided the most value. It automatically organizes responses into charts and summaries, making it easy to identify trends without manually sorting data in spreadsheets. The reporting tools have saved me time and helped me make decisions faster. Performance has been reliable, and I haven't experienced any issues with creating surveys, collecting responses, or accessing results. While I haven't needed many integrations, SurveyMonkey has worked well within our existing workflow without creating extra steps. From a pricing perspective, the time saved on survey analysis has made the investment worthwhile. My only suggestion would be to include more reporting and analysis features in the lower-priced plans and make the monthly subscription option easier to find during checkout. I haven't needed to contact customer support because the platform has been easy to use from the beginning. While I don't regularly use the AI features, the built-in analysis tools provide helpful insights that reduce the amount of manual work needed to interpret survey results. Overall, SurveyMonkey has made collecting feedback and analyzing data much faster and more efficient than the tools we used previously. ### 7. Robus Templates, Easy Sharing, Real Results - SurveyMonkey Powers Our Product Decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Director of Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey is very intuitive and easy to use. You do not have to be an expert at writing survey questions SuveyMonkey allows you to start with an idea, template for users can build the survey's from scratch leveraging a templatized question. There are hundreds of templates to chose from broken down by different focus areas. I also am loving starting from an idea. I can type in my thoughts and the tool will create a survey that I can edit based on my ideas! The tool is easy to integrate with other platforms, I work for an ed tech company and use it for NPS survey in our LMS (BenchPrep, Thought Industries) to rate user experience and impact of our courses and content. We also use the tool for market research and customer feedback. The platform is robust and provides several output options that are easily shareable so I can always quickly run an analysis and share it in multiple formats with my stakeholders. Pricing is reasonable, we have a company instance with several users across various teams and it is easy to share surveys with other teams so you are not reinventing the wheel. The tool is so easy I have not had to leverage onboarding or support, it always works and easy to navigate. **What do you dislike about SurveyMonkey?** The main thing that would make this more self-serve is a knowledge base. There are so many features and so much functionality that having easily searchable topics based on common questions and/or specific features would really help. It could optimize usage and impact, and it would improve the overall experience and onboarding by letting users educate themselves on the available features and functionalities. Much more seamless. With our LMS we have the ability to access the knowledge base and search on topics and then self help articles with instructions are served up. This minimizes the need to go direct for support. That is the only feature I can think of that would make this platform even better. **What problems is SurveyMonkey solving and how is that benefiting you?** The platform helps us measure the impact and satisfaction of our products. It would be too difficult to reach out to customers directly without a tool like this. SurveyMonkey makes it possible for our company to quickly measure and understand market and customer feedback, so we can ensure we’re delivering products and education that are impactful and valued in the market. It also helps us collect very detailed feedback, which we use to refine our products, identify what may be missing, and understand what gaps we still need to fill in the market. ### 8. Highly Customizable Surveys with Strong Branding, Tracking, Reporting, and Payment Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Aleth R. | Vice President, Cincinnati Chapter of Development Network, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** Customization in the form fields, ability to use branding requirements of my organization, variety of ways to send and track responses, reporting features, integration with online payment of survey recipient. **What do you dislike about SurveyMonkey?** A missing feature is the ability to automatically remove a list or bullet option once the maximum number of responses for that option has been reached. For example, if there is a max of 12 registrations for a specific speaker panel, the 13th (and later) respondent should no longer see that speaker panel as an option to select. Also, the inability to allow payment for different cost options is less than satisfactory. For example, respondents must $10 for an S-XL shirt size and $15 for 2XL+. I am unable to identify how to configure Stripe and Surveymonkey to charge two different costs. **What problems is SurveyMonkey solving and how is that benefiting you?** I use this tool to track RSVPs, capture volunteer interest for specific opportunities and dates, and gather feedback on event experiences. I also use the built-in AI features to summarize survey results, which makes it easier to review responses and understand the overall takeaways. The ability to retract all response data and use it to reach my business objectives is also valuable. ### 9. Straightforward, Easy Surveys with Powerful Analysis and HubSpot Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie H. | Communications Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey is very straightforward and easy to use, and nearly always has everything I need. Our team also heavily utilizes the Analyze functions of our surveys and uses the graphs and data to create presentations and board reports. We integrate with Hubspot, which allows us to send follow-up emails to those who haven't completed a survey or form in SurveyMonkey. Generally this feature is easy to use and helpful, though we're just in the beginning stages of the integration. Pricing is reasonable and competitive. I haven't use support really at all, so cannot speak on that element. **What do you dislike about SurveyMonkey?** Just a few small things. 1. We are a network for insurance brokers, and they are our audience for everything. For response consistency, we always ask for basic contact information and their company name, and we like utilizing a dropdown list for companies so that everyone responding from the same company will report with the same spelling/variation/format. SurveyMonkey doesn't allow for custom dropdowns like GetFeedback (what we used previouskly), so I have to constantly update every active survey every time we have a change in our companies. 2. I really wish language translation was easier. I know it's there, but it still requires a lot of manual effort. 3. I sometimes find the theme editing a bit confusing. **What problems is SurveyMonkey solving and how is that benefiting you?** The Hubspot integration for us is vital. Before, we were manually removing survey respondents from distribution lists so they didn't receive reminders to complete. I appreciate the ability to collaborate and share surveys with coworkers who also have seats in our account. Logic/advanced branching is very helpful from us and a vast improvement from GetFeedback's simpler capabilities. ### 10. Simple, intuitive tool that gets the job done **Rating:** 4.5/5.0 stars **Reviewed by:** Ali A. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about SurveyMonkey?** I like how easy it is to preview surveys across different devices before sending them. The response summaries and charts are also clear, which makes it faster to understand the results without manually organizing the data. I also appreciate the collaboration features, since they make reviewing and editing surveys with others more convenient. **What do you dislike about SurveyMonkey?** SurveyMonkey could make more customization and survey-logic features available on lower-priced plans. It would also be helpful to have clearer explanations of which features require an upgrade before building the survey. More flexible report formatting, easier data exporting, and fewer limitations on responses would make the platform more useful for individuals and small teams. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me gather feedback from clients/students and team members quickly and efficiently. Before using it, collecting opinions was slow and unstructured, but now we can easily create standardized surveys and analyze responses in one place. It’s been particularly helpful for measuring customer satisfaction, improving internal processes, and making data-informed decisions without needing a full analytics team. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 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[Zoom Analytics](https://www.g2.com/products/zoom-analytics/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## SurveyMonkey Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - 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