Introducing G2.ai, the future of software buying.Try now
Adeeb S.
AS
Brand Manager
Mid-Market (51-1000 emp.)
"Robust Design & User-friendly Interface"
What do you like best about SurveyMonkey?

SurveyMonkey helps us in garnering feedback from our clients and employees as well. It is highly incremental for us to assess the multitude of opinions and make informed business decisions. Also, it is so very easier to create, send and analyze surveys with this tool. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

SurveyMonkey supports only a few file formats that tends to hinder its versatilty & overall functionality. Also, pricing structure of this software is somewhat expensive. The user is compelled to get into a subscription plan to use the key features including the access to the collected data. Review collected by and hosted on G2.com.

SurveyMonkey Reviews & Product Details

Pricing

Pricing provided by SurveyMonkey.

SurveyMonkey Enterprise

Contact Us

SurveyMonkey Media

SurveyMonkey Demo - Survey builder
Survey builder
SurveyMonkey Demo - Survey preview
Survey preview
SurveyMonkey Demo - Send surveys
Send surveys
Our AI helps you create high-quality surveys, spot trends in responses, and get to the “so what” quickly.
Play SurveyMonkey Video
Our AI helps you create high-quality surveys, spot trends in responses, and get to the “so what” quickly.
Interactive Demo
Try an interactive demo created by the software seller (right here on G2).
Product Avatar Image

Have you used SurveyMonkey before?

Answer a few questions to help the SurveyMonkey community

SurveyMonkey Reviews (23,357)

View 15 Video Reviews
Reviews

SurveyMonkey Reviews (23,357)

View 15 Video Reviews
4.4
23,358 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive design of SurveyMonkey, which allows for quick survey creation and efficient data collection. The platform's variety of templates and strong analytics features help users gain actionable insights without unnecessary complexity. However, many reviews note that advanced features are often locked behind higher-priced plans, which can limit functionality for those on the free tier.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Tiwari S.
TS
Systems Integration Assistant
Small-Business (50 or fewer emp.)
"SurveyMonkey Makes Creating and Analyzing Surveys Fast and Effortless"
What do you like best about SurveyMonkey?

What I like most about SurveyMonkey is how simple it makes creating, sharing, and analyzing surveys, even without technical expertise. The wide range of ready-made templates and question types helps you get started quickly, while still giving enough flexibility to customize surveys for specific needs. The reporting and analytics are clear and practical too, making it easy to turn responses into actionable insights—whether you’re gathering customer feedback, running research, or measuring satisfaction. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

What I don’t like about SurveyMonkey is that many advanced features—such as deeper analytics, logic controls, and export options—are locked behind higher-priced plans. Because of this, the free and lower-tier versions can feel quite limiting if you need more detailed insights. Also, while the interface is easy to use, the design and branding customization options are fairly limited, which can be a downside for teams that want surveys to look more tailored or visually distinctive. Review collected by and hosted on G2.com.

Vibhor J.
VJ
Lead Support
Medical Devices
Mid-Market (51-1000 emp.)
"Survey Monkey Review"
What do you like best about SurveyMonkey?

1. The UI is very friendly, and I can create surveys quickly without needing technical skills.

2. It automatically displays charts, graphs, and filters, and it supports exports (Excel, PDF, CSV), which makes the analysis process simple.

3. It also enables smooth collaboration across different platforms (Salesforce, Slack, Microsoft Teams, and Google Sheets), which makes the overall workflow even more productive. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

1. The trial plan comes with a limited number of questions, responses, and advanced features, so it’s better to choose a paid plan if you want to get the most out of it.

2. Priority or live support is mostly reserved for higher-tier subscribers. If you’re on a lower-level or free plan, don’t expect the same level of support. Review collected by and hosted on G2.com.

Shawn R.
SR
Business Analyst, Mystery Shopper, Hospitality Surveyor
Mid-Market (51-1000 emp.)
"Fast, Polished Surveys with Time-Saving Templates and Real-Time Responses"
What do you like best about SurveyMonkey?

SurveyMonkey helps me quickly create clean, ready-to-send questionnaires. The drag-and-drop editor makes it simple to customize questions, and the templates save me a lot of time. Sharing surveys by email or link is reliable, and seeing responses come in real time is both convenient and impressive. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

For sales teams, the platform can feel pricey for ongoing use, especially with limits on responses and many advanced features locked behind higher tiers. Some CRM integrations also come across as clunky, and setting up more complex logic can be a bit fiddly. Reporting exports could be more flexible as well, so it’s easier to pull the data into a dashboard quickly. Review collected by and hosted on G2.com.

Tarun K.
TK
Founder and CEO
Information Technology and Services
Small-Business (50 or fewer emp.)
"A reliable, low-friction survey tool I return to regularly for structured feedback"
What do you like best about SurveyMonkey?

What I appreciate most about SurveyMonkey, even on the Basic / Free plan, is how intentionally it is designed around the core act of creating and distributing surveys without unnecessary friction. When I log in, I’m not overwhelmed by configuration decisions or setup steps. The platform makes it immediately clear where to start, whether that’s creating a survey from scratch or using a pre-built structure as a foundation. This clarity matters because surveys are often created under time pressure, when the priority is collecting responses quickly rather than learning a complex tool.

Ease of use is one of SurveyMonkey’s strongest points. The interface feels mature and predictable, which means I don’t have to re-learn workflows each time I come back to it. Question creation, answer options and basic logic are presented in a straightforward way that allows me to focus on the wording and intent of the questions rather than the mechanics of the tool. Even when switching between different survey types, the experience stays consistent, which reduces cognitive overhead and speeds up the overall process.

I also find myself returning to SurveyMonkey frequently because it handles the full lifecycle of a simple survey in one place. From building questions, to sharing the survey link, to reviewing incoming responses, everything flows logically. For basic use cases, I don’t need to integrate additional tools or export data immediately to feel productive. I can check responses directly in the platform, get a quick sense of participation and identify trends without extra setup.

Another strength is how stable and dependable the platform feels. Surveys load reliably, links work consistently and respondents don’t encounter confusing interfaces on their end. This reliability is important when surveys are shared with external participants, because responses need to be collected consistently without technical issues. I don’t have to worry about whether a respondent will struggle to complete a survey or abandon it due to usability issues, which helps improve response rates and overall data quality.

The free plan’s feature set is limited, but it is clearly defined. That transparency actually makes the product easier to use because I know what to expect. I can design surveys, collect responses and review results without constantly running into unclear boundaries. For straightforward survey needs, the available features are sufficient and the platform does not feel artificially complicated just to push upgrades. SurveyMonkey’s help resources and customer support have been helpful whenever I’ve needed clarification on features or plan limits, making it easy to resolve questions quickly and continue working without interrupting my workflow

Overall, SurveyMonkey fits naturally into my workflow as a tool I can rely on whenever structured feedback or data collection is needed. It doesn’t demand constant attention, customization, or maintenance. Instead, it provides a clean, efficient environment where I can create surveys quickly, distribute them confidently and review responses without friction. That consistency is what keeps me coming back to it over time. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The main limitation I notice on the Basic plan is how quickly you can reach feature constraints once your needs go beyond simple surveys. Advanced question logic, deeper analytics and more detailed reporting are clearly reserved for paid plans. While this is understandable, it can feel restrictive when you want to explore results in more depth or customize the survey experience further.

Response viewing and export options are also limited on the free tier. When working with larger response sets, it can be harder to slice the data in meaningful ways directly within the platform. This means that for more analytical or long-term projects, upgrading becomes necessary sooner rather than later.

That said, these drawbacks are more about scope than usability. The platform works well within its intended boundaries, but those boundaries are something to be aware of if survey complexity grows over time. Review collected by and hosted on G2.com.

Dave E.
DE
Freelance Writer
Enterprise (> 1000 emp.)
"Easy Survey Creation with Templates and Great Results Reporting"
What do you like best about SurveyMonkey?

It's pretty easy to create surveys. You can mostly walk your way through it and it also has prompts to provide you with some guidance and best practices. Recent improvements have made it even easier to use with templates and better results reporting. It even creates graphs for presentations when it comes time to report on your survey results. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Knowing which features we can access with our chosen plan. They are shown on the dashboard but when you click on them is says only available with an updated plan. Review collected by and hosted on G2.com.

MC
Customer Success Operations Manager
Enterprise (> 1000 emp.)
"Intuitive Survey Building with Actionable Analytics, but archaic multilingual"
What do you like best about SurveyMonkey?

The interface is quite easy to navigate and intuitive even to a new user. Survey building function is efficient and question library provides sufficient selection. Question branching works well. Visuals in analytics tool are quite nice and actionable. I appreciate availability to save graphs and tables in PDF as well as PNG- easy to use in the presentation. I recently tested multi survey analysis and while its nice for easy metrics like NPS and CSAT. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

The app tends to bug out quite a bit. We had major issues with multilingual collector and support took forever to answer and when they did they pointed us to generic KB, which of course didnt solve anything. I think the app could be way more effective if they worked with real users and listened to their suggestions. I find the way translations are done in Survey Monkey very outdated and ineffective especially if you work with a lot of languages. This goes for survey itself as well as collectors. Review collected by and hosted on G2.com.

Sinjini M.
SM
Associate Professor of Information Systems and Decision Sciences
Enterprise (> 1000 emp.)
"SurveyMonkey: A reliable tool for a professor's job"
What do you like best about SurveyMonkey?

SurveyMonkey has been very useful for my research over the past several years. It has an interface that is very user-friendly and easy to use. This helps me in creating surveys on a wide range of topics across disciplines and collect data via an efficient distribution process. The platform offers resources and templates that can be customized for different population sub-groups based on the application (for example, research purposes, teaching purposes, assessment, and so on). The other feature that I find extremely helpful for my work is that I can obtain the analysis and results very quickly and it consists of tabular and graphical summaries of the data that provide actionable insights and interpretation. Further, the integration with Excel makes transition of the data to other software platforms seamless that facilitates analytics. SurveyMonkey has thus proved to be an efficient tool for informed decision-making in the current data-driven world. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

Nothing much really except for the fact that some improvement in the appearance and addition of more interactive components can make the SurveyMonkey platform more attractive to a wider range of users. In particular, the "free" version can be be improved significantly to attract first-time users, especially students and smaller organizations.

Uploaded a screenshot as I was able to log in to the account. Review collected by and hosted on G2.com.

Michelle "Mitchie" C.
MC
Cake and Sugar Artist
Food & Beverages
Small-Business (50 or fewer emp.)
"Survey says?"
What do you like best about SurveyMonkey?

Easy to navigate and set up. Results are great. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

What everyone does, paying for premium use. Review collected by and hosted on G2.com.

Veronika H.
VH
General Assistant
Small-Business (50 or fewer emp.)
"Easy to Use, Quick Setup, and Effortless Data Downloads"
What do you like best about SurveyMonkey?

I love how easy it is to use, it is easy set up and it is easy to download data and integrate it into a different from when needed. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

I honestly don't see many downsides with SurveyMonkey. It seems to be the go-to for most surveys because of the number of templates available. If I were to be nit-picky I'd maybe suggest some sort of change between the computer and mobile phone becuase I think the surveys are intended to be filled out on a desktop but overall it's a good transfer to mobile. Review collected by and hosted on G2.com.

Anubhav A.
AA
Data Analyst Intern
Mid-Market (51-1000 emp.)
"Effortless Survey Creation"
What do you like best about SurveyMonkey?

What I like high-quality approximately SurveyMonkey is its ease of use and short implementation, which makes it simple to create and release surveys with out a whole lot setup. It gives a extensive variety of functions and question sorts while still ultimate smooth to navigate. The platform integrates smoothly with other gear, permitting records to be shared and analyzed efficiently. I also respect the reliable customer service whilst help is wanted. Because of its simplicity and versatility, it’s a tool I can use often for gathering remarks and insights without any friction. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

While SurveyMonkey is straightforward to use, a few advanced capabilities like distinctive good judgment, customization, and in-intensity analytics are constrained to better-priced plans, which may be restrictive. The design and branding options are also extremely fundamental, and large surveys can occasionally experience slower to control. These aren’t principal drawbacks, but greater flexibility and higher fee at decrease stages might enhance the general enjoy. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by SurveyMonkey.

SurveyMonkey Enterprise

Contact Us

Premier

$139.00
1 user Per Month

Advantage

$39.00
1 user Per Month
SurveyMonkey Comparisons
Product Avatar Image
Qualtrics Strategy & Research
Compare Now
Product Avatar Image
Alchemer Survey
Compare Now
Product Avatar Image
Typeform
Compare Now
SurveyMonkey Features
Survey Builder
Question Types
Templates
Branching/Skip Logic
Branding
Multimedia Support
Reporting & Analytics
BI Tools Integration
Data Exporting
Custom Fields
Multi-page Forms
Design
Product Avatar Image
Product Avatar Image
SurveyMonkey