--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23739 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23739 scale: '5' date_modified: '2026-07-18' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,739 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. (376 reviews) - Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. (171 reviews) - Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. (121 reviews) - Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. (114 reviews) - Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. (96 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (89 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews) - Features (86 reviews) - Efficiency (82 reviews) - Customer Support (73 reviews) **What users dislike:** - Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. (116 reviews) - Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. (91 reviews) - Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. (79 reviews) - Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. (70 reviews) - Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. (62 reviews) - Restrictions (46 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews) - Limited Questions (35 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews) - Not Intuitive (33 reviews) ## SurveyMonkey Reviews ### 1. Fast, Reliable, and Feature-Rich Survey Creation with SurveyMonkey **Rating:** 4.5/5.0 stars **Reviewed by:** Vannaro D. | Analyste des politiques junior, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about SurveyMonkey?** I really enjoy using SurveyMonkey because it’s fast, reliable, and easy to use. It provides a wide range of powerful features at a reasonable price, which makes it straightforward to create surveys, distribute them, and analyze the results. I also appreciate how seamlessly it integrates with other tools and platforms, helping me streamline my workflow and stay productive. SurveyMonkey’s smart features, such as automated survey distribution, response collection, and built-in analytics, help save time and simplify data gathering. However, I found that some automation and customization options are limited compared to other platforms. While the reporting tools are useful, creating more complex surveys or visually engaging experiences can require additional effort and manual work. SurveyMonkey’s smart features, such as automated survey distribution, response collection, and built-in analytics, help save time and simplify data gathering. However, I found that some automation and customization options are limited compared to other platforms. While the reporting tools are useful, creating more complex surveys or visually engaging experiences can require additional effort and manual work. **What do you dislike about SurveyMonkey?** While SurveyMonkey provides solid survey capabilities, I’ve found it falls short when it comes to advanced customization and flexibility in visual design. When I try to create more sophisticated or strongly branded surveys, the available options can feel limiting. On top of that, the survey-building process sometimes comes across as time-consuming and a bit cumbersome. A more versatile interface, along with greater freedom in design and layout, would go a long way toward improving the overall user experience. **What problems is SurveyMonkey solving and how is that benefiting you?** N/a ### 2. Easy-to-Navigate UI with Powerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle A. | Scholarship Coordinator & Youth Strategies Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** The UI is so easy to navigate through. We have utilized SurveyMonkey for both surveys and event registration when we needed to put a cap on the number of attendees. The customization is great and I like that we can upload things that are needed for multiple surveys versus having to individually set things up each time. **What do you dislike about SurveyMonkey?** I wish I could duplicate settings when duplicating a survey. I love the fact that I can make so many customizations to my surveys but dislike that I can't duplicate the settings. I had to set up 12 surveys that had the same settings with the exception of a few words within the survey, the date, and the number of replies. Instead of being able to just change those things, I had to completely set up the settings again for each one, which was very time consuming. **What problems is SurveyMonkey solving and how is that benefiting you?** We are able to put a limit on our event attendance - something that we have not been able to find for a good price. It has met the needs that we needed just because we thought outside of the box! ### 3. The only way to survey **Rating:** 5.0/5.0 stars **Reviewed by:** Raven B. | Communications Coordinator, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** I like the updated reporting features and how easy they make it to export and analyze survey results. The platform feels more streamlined and user-friendly than before, making it quicker to find the information I need. I also appreciate how the reports are presented in a clear, organized format, which makes it easier to identify trends and share results with others. **What do you dislike about SurveyMonkey?** It would be helpful to have more reporting customization options, especially when filtering, grouping, and formatting data for different audiences. Making the data analysis tools even more intuitive and adding greater flexibility when exporting reports would further improve the overall user experience. **What problems is SurveyMonkey solving and how is that benefiting you?** At this time, I haven't experienced any significant problems with SurveyMonkey. It provides an efficient way to collect, organize, and analyze survey responses, making it easier to gather feedback and identify trends. The reporting tools also help save time when reviewing results and sharing insights with others. ### 4. Well-Integrated Surveys with Zapier and Powerful Conditional Logic **Rating:** 4.0/5.0 stars **Reviewed by:** Alex S. | Curriculum Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** I like that it is a well-integrated platform; I can connect it to other services, especially Zapier, to work with data and easily automate workflows. I also like that the conditional logic makes it easy to fine-tune which questions users see so that a single survey can cover many edge cases. Support has historically been very responsive. When we had issues with our account's plan that affected visibility of our surveys, we were able to get it resolved fairly quickly. The service also seems to be reliable from an uptime perspective. We've never had any issues with downtime or unavailability of surveys. **What do you dislike about SurveyMonkey?** Things that feel like they should be easy, like line breaks in the description at the beginning of a survey, seem to behave inconsistently. I also feel like SurveyMonkey is pricy relative to the value I receive from it, but this may just be because some of the features aren't relative to our use case. I wish there was more support for customizing the visual feel of our surveys with custom CSS. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey created an easy way for us to collect RSVPs and post-event surveys for the online webinars and panels we host. Because we can integrate it with Zapier and transmit responses to other services, we've almost completely automated the process of organizing our registrants and sending confirmation/reminder emails. ### 5. Stable, Reliable, and Competitive **Rating:** 5.0/5.0 stars **Reviewed by:** Andre F. | Faculty, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey for scientific research, especially in collecting large amounts of data. I like its stability; I have never been caught off guard by updates or bugs throughout my years of use. The reliability is great, as I can store various data on the platform without worrying about loss or distortion. The price is competitive in Brazil, which I consider a great benefit. Additionally, the initial setup of SurveyMonkey is simple and intuitive. I decided to switch to SurveyMonkey because I found the platform lighter, faster, and with the best cost-benefit after trying other options. **What do you dislike about SurveyMonkey?** I find it difficult to further alter the design of how questionnaires are presented on different devices. I frequently use collections on mobile phones, and for some older models, which are common in Brazil, the screen adjustment becomes very small or does not facilitate interaction. It could be easier if we had alternatives for scaling adjustments for different screens and resolutions. This also impacts older and slower phones, which would help us think of alternatives. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to expand the reach and facilitate the creation and administration of surveys, especially in the collection of large amounts of scientific data. ### 6. Easy to Use for Everyone, with Powerful Tools and Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner H. | Construction Laborer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** It is easy to use without having to be a statistician or engineer to use the software. There are plenty of in depths tools and resources available to those who want to use additional features, reports, etc. but it can easily be used by just about everyone to gather helpful data for your company. **What do you dislike about SurveyMonkey?** It can be hard to understand the benefits / downsides of the different account types when it comes to pricing opportunities. Some of the "level ups" don't seem to provide what I would want / expect out of a higher plan or subscription. This may be specific to our company however because we currently use Survey Monkey in a very specific way and are not utilizing every possibility of the services just due to what we need the most. **What problems is SurveyMonkey solving and how is that benefiting you?** Gathering employee insight and input in a simple to facilitate process that helps us determine how to lead and make changes based on the feedback we receive. It helps cut through the rumor mill and provide real, honest and timely feedback to initiatives, trainings, potential changes in the organization and so much more. ### 7. Simple UI, Helpful Support, and Smart AI Insights for Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Hitesh K. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** Survey monkey has helped us in getting feedback from our customers as well as partners. The User interface is simple to use without requiring much research on the website. We have rarely faced any performance issues across the timezone while navigating actions through the site. The pricing provided for licensing is moderate considering the options available. Simple integration with MS teams & Outlook has made execution easier for us. The support chat has always been helpful in timely resolution of issues. The latest AI features have helped in providing trends & anomalies in survey responses. **What do you dislike about SurveyMonkey?** They do not allow multi devices usage for a single ID, you have to delete the login from one system before using in another. This creates problems when switching to devices. Suggestion would be to allow users to use on multiple devices, however not at the same **What problems is SurveyMonkey solving and how is that benefiting you?** Survey monkey is able to analyze the responses from the customers, provide summary on key findings & follow up with customers where responses are not received. Earlier we had to manually follow up with the Customers. This has saved time in manually identifying where responses are not received ### 8. Easy to Use but Needs Better Data Analysis **Rating:** 3.5/5.0 stars **Reviewed by:** James M. | VP, Collaborative Impact, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is really user-friendly and intuitive. It's easy to create questions and design them in a way that matches our organization. Sharing with colleagues for editing purposes is simple, and I find it easy to update and duplicate surveys as needed. The platform allows for team members to engage without a lot of background experience, making it functional across different types of programs and data collection needs. Overall, it fits seamlessly within our organization and it's easy to onboard new users. **What do you dislike about SurveyMonkey?** Sometimes I struggle with the analyzing of the data portion. It's difficult to get the data in the form that is most helpful for us. I don't love the way you download the data, and the naming features make it difficult to work with the files or the data after it's been collected. Sometimes it's difficult to see whom something is shared with, and how to share it with other colleagues that we might want to incorporate into a project. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to create feedback surveys which helps us gather and analyze data effectively, ensuring program success and learning how to improve. ### 9. Very solid, feature rich product which could be more affordable and accessible **Rating:** 3.5/5.0 stars **Reviewed by:** Bryan A. | Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It offers a wide range of features and an interface that runs smoothly. When it comes to quizzing and creating surveys, there’s very little it can’t do. We have 5 versions of our survey up, each in a different language in order to determine meal satisfaction. SurveyMonkey keeps our data organized and safe. We use their integration with Google Sheets to take our data interpretation to the next level. The pricing is quite high and we cannot currently afford their top level which would allow for a single survey in different languages. Overall, the performance is good. We do not use ant of their AI. **What do you dislike about SurveyMonkey?** It can be too complicated and over engineered in many ways. The cost is prohibitive for many organizations. One feels locked in if you need to run surveys for a long period of time. There is no onboarding support. **What problems is SurveyMonkey solving and how is that benefiting you?** Our surveys were one-offs and more dosorganized before using this product. We struggled keeping things organized prior but now have a good repository for our surveys. The use of surveymonkey makes our business appear more professional and organized. They are dependable. ### 10. Effortless Feedback Collection and Insightful Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Kayla L. | Clinical Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey to create surveys and collect feedback for work, and it has made the entire process much more efficient. The platform is very intuitive, so creating surveys is quick, even for more detailed projects. The setup was straightforward, and I was able to start building surveys with very little learning curve. The feature I find most valuable is **Analyze Results**. Instead of exporting data and spending time organizing responses in spreadsheets, SurveyMonkey automatically presents the results in an easy-to-read format with charts and trends. This makes it much faster to identify patterns, summarize feedback, and share insights with my team. It has significantly reduced the amount of manual work I used to do after every survey. Navigation throughout the platform is simple, and I can easily find the tools I need without wasting time searching through menus. An unexpected benefit has been how much time it saves when reviewing large numbers of responses, allowing me to focus more on acting on the feedback rather than organizing it. Before SurveyMonkey, we used Microsoft Forms to create surveys. While it worked for basic surveys, SurveyMonkey has made both survey creation and data analysis much more efficient. Overall, it's been the best survey platform I've used, and it has noticeably improved my workflow. **What do you dislike about SurveyMonkey?** Overall, I've had a great experience with SurveyMonkey and haven't run into many issues. If I could improve anything, it would be the pricing and plan options. Some of the more advanced analysis features would be helpful to have included in the lower-priced plans, especially for users who rely on reporting but don't need every premium feature. I also found the subscription options a little confusing. I had trouble finding the monthly plan and ended up purchasing the annual subscription instead. Making the different billing options more visible during the checkout process would make it easier for customers to choose the plan that best fits their needs. Other than that, I've found the platform easy to use, reliable, and straightforward. The onboarding process was simple, the interface is intuitive, and I've had a very positive experience overall. **What problems is SurveyMonkey solving and how is that benefiting you?** Before using SurveyMonkey, we relied on Microsoft Forms to create surveys and then manually organized the responses to identify trends. While it worked for basic surveys, reviewing the data and creating meaningful reports took much more time than we wanted. Since switching to SurveyMonkey, our workflow has become much more efficient. The interface is clean and intuitive, so creating surveys and navigating the platform is straightforward, even for new users. The onboarding process was simple, and I was able to start building surveys almost immediately without much of a learning curve. The **Analyze Results** feature has provided the most value. It automatically organizes responses into charts and summaries, making it easy to identify trends without manually sorting data in spreadsheets. The reporting tools have saved me time and helped me make decisions faster. Performance has been reliable, and I haven't experienced any issues with creating surveys, collecting responses, or accessing results. While I haven't needed many integrations, SurveyMonkey has worked well within our existing workflow without creating extra steps. From a pricing perspective, the time saved on survey analysis has made the investment worthwhile. My only suggestion would be to include more reporting and analysis features in the lower-priced plans and make the monthly subscription option easier to find during checkout. I haven't needed to contact customer support because the platform has been easy to use from the beginning. While I don't regularly use the AI features, the built-in analysis tools provide helpful insights that reduce the amount of manual work needed to interpret survey results. Overall, SurveyMonkey has made collecting feedback and analyzing data much faster and more efficient than the tools we used previously. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 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Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,076 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 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