--- title: SurePayroll Reviews meta_title: 'SurePayroll Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 532 reviews by the users' company size, role or industry to find out how SurePayroll works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 532 scale: '5' date_modified: '2026-06-30' parent_category: name: HR url: https://www.g2.com/categories/hr --- # SurePayroll Reviews **Vendor:** Paychex Inc **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.4/5.0 **Total Reviews:** 532 ## About SurePayroll SurePayroll is the trusted, online solution that will save you time by taking care of your payroll so you can focus on your business. Here are just a few reasons why small businesses and household employers trust and love SurePayroll: • Onboarding is 2.8X faster than the other payroll options • Easily run online payroll safely and securely • Our U.S.-based support team will be by your side every step of the way Plus, SurePayroll offers solutions for HR services, health insurance, 401(k), workers’ compensation, pre-employment screening, and more. Give us a call today at 877-954-7873 to learn more ## SurePayroll Pros & Cons **What users like:** - Users commend the **exceptional customer service** of SurePayroll, appreciating the assistance provided during payroll processing. (18 reviews) - Users highlight the **ease of use** of SurePayroll, making payroll processing simple and accessible with helpful reports. (12 reviews) - Users commend SurePayroll's **exceptional customer support** , highlighting helpful representatives who ensure a smooth setup and payroll process. (11 reviews) - Users appreciate the **user-friendly payroll management** of SurePayroll, effortlessly handling taxes and compliance for them. (6 reviews) - Users commend the **easy setup process** with SurePayroll, making it straightforward and efficient for new accounts. (6 reviews) - Users highlight the **easy setup** process with SurePayroll, aided by amazing support, making onboarding smooth and efficient. (4 reviews) - Users find the **helpful support** of SurePayroll invaluable, facilitating efficient payroll processing and expert assistance when needed. (4 reviews) - Response Time (3 reviews) - Efficiency (2 reviews) - Users find SurePayroll **intuitive and user-friendly** , making it easy to recommend to others. (2 reviews) **What users dislike:** - Users express frustration with **poor customer support** , struggling to resolve issues and facing potential penalties. (9 reviews) - Users face **date issues** with SurePayroll, leading to incorrect auto-populated dates and potential payroll discrepancies. (4 reviews) - Users report a lack of **effective change management** , resulting in consistent errors and frustrating customer service experiences. (3 reviews) - Users report **misleading sales practices** with confusing pricing and inadequate support, leading to significant frustration and issues. (3 reviews) - Users report frequent **payment issues** and poor customer service, causing significant frustration and unresolved tax problems. (3 reviews) - Complex Reporting (2 reviews) - Users express frustration with the **high fees** associated with SurePayroll, citing lack of effective customer support and tax issues. (2 reviews) - Integration Issues (2 reviews) - Editing Limitations (1 reviews) - Feature Absence (1 reviews) ## SurePayroll Reviews ### 1. Worst nightmare ever! **Rating:** 0.0/5.0 stars **Reviewed by:** Markeisha W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about SurePayroll?** I do not recommend Sure Payroll based on my own experience. The company did not file my reemployment taxes and I had to file and pay my own reemployment taxes even though they were deducting my reemployment taxes every payroll. To this date, I still have not gotten reimbursed for the amount I personally had to pay. I received letters from the Florida Department of Revenue stating that none of my reemployment taxes were filed. Could you image a business owner paid for this service at Sure Payroll & it was not being performed. I then had to lose production time and take time away from my business to make calls back & forth with the Florida Department of Revenue to oversee this matter because no one at Sure Payroll would return my calls or offered to help. This matter has been going on since 2022 and no one has reached out to fully assist in this matter. **What do you dislike about SurePayroll?** Representatives are not helpful. They do not call back. They place you on extreme holds. They do collect your reemployment taxes and do not send to the Florida Department of Revenue **What problems is SurePayroll solving and how is that benefiting you?** They have not solved any of my issues ### 2. Simple Setup, But Outsourced Support Disappoints **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara M. **Reviewed Date:** November 05, 2025 **What do you like best about SurePayroll?** I am particularly impressed with the experience I had while setting up a new account with SurePayroll. Daniel Moran was amazing and played a significant role in making the setup process very easy and smooth for me. His outstanding support left a positive impression on me, which is the reason I am leaving this review. The ease of setup facilitated by his assistance made a complex task straightforward and efficient. I also use SurePayroll primarily for its payroll capabilities, which work effectively for my needs. **What do you dislike about SurePayroll?** I don't like that the customer service is now outsourced to other countries, and I've had very bad experiences with that. **What problems is SurePayroll solving and how is that benefiting you?** I find SurePayroll helpful with easy account setup, thanks to Daniel Moran's outstanding assistance, making my experience smooth and effortless. ### 3. Great Service and Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about SurePayroll?** I had a great experience with SurePayroll. Yaqoob was amazing to work with. He was way more on top of things than I was and kept me on track with every step I needed to complete. He was always quick to respond and happy to answer any questions I had. The payroll layout is also really easy to navigate. I would recommend SurePayroll to colleagues 100%. **What do you dislike about SurePayroll?** Can't think of any right now. everything seemed pretty straightforward **What problems is SurePayroll solving and how is that benefiting you?** SurePayroll has taken away the headache of calculating payroll taxes and filing quarterly taxes. It’s been such a relief knowing everything is handled accurately and on time, which saves me a ton of stress and frees me up to focus on running my business. ### 4. Great customer service, once you get past the bureaucrats that first answer the phone **Rating:** 5.0/5.0 stars **Reviewed by:** Robel B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about SurePayroll?** Really made the fussy parts of being an employer (taxes, withholdings, social security, etc) go away. Easy to use. **What do you dislike about SurePayroll?** There was a charge error on my account, but their Sr. Manager for Customer Experience, Nicky Gloff, apologized, fixed the error, and got my money back. **What problems is SurePayroll solving and how is that benefiting you?** Managing the technical, tax issues of being an employer of a household employee. ### 5. Run away, this is the worst payroll provider i ever had the displeasure of dealing with, **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about SurePayroll?** absolutely nothing. ive used several payroll companies, surePayroll is hands down the worst piece of trash to ever exists in the payroll space. **What do you dislike about SurePayroll?** we used sure payroll to pay our nanny, this company is the WORST ive ever used. They cost an arm and a leg for regular payroll, they lay on additional fees for simple things other companies do for a simple monthly fee, they keep you from your data and the taxes you paid to get more money out of you, and don't send anything to the state or feds. STAY AWAY, I cant even get my data from them to deal with a tax issue with ,my state because they are asking hundreds of dollars to "reactivate" teh account, its a scam. i hope these people go out of business. stay away from them an payxhex. hot trash., not a payroll company **What problems is SurePayroll solving and how is that benefiting you?** none, they just created problems. ### 6. Good product, even better support **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about SurePayroll?** Cristian Hermida was my account rep and helped answer all of my questions, direct me to set my account correctly, and assisted in a demo for my employee. His service was truly incredible and the product works well. I had many questions throughout the process and he was happy to help me! If you are looking for a small business or nanny payroll service, SurePayroll is truly one of the greats (especially with employees like Cristian). **What do you dislike about SurePayroll?** When doing an off-cycle payroll, it was a little confusing to make a paper check vs use direct deposit. **What problems is SurePayroll solving and how is that benefiting you?** It is great to help with taxes, direct deposit, and book keeping ### 7. Terrible support, advice and no accountability **Rating:** 0.0/5.0 stars **Reviewed by:** Fred G. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about SurePayroll?** Nothing. If i had to pick something it's the competitive pricing but since you have to re-run payrolls and they give you the wrong advice for payroll accounting, the amount you'll pay them and fines and fees to the IRS and your accountant, it's just not worth it. **What do you dislike about SurePayroll?** Customer service is a complete disaster. If you call them, you'll get someone different each time with different levels of expertise and you'll be on the hook if something goes wrong with the payroll. There's just no accountability and no one to help you. Once the sale is made all your told to do is contact support. **What problems is SurePayroll solving and how is that benefiting you?** Payroll for a small business including filing the state tax forms and generating the end of year W2 forms for the IRS. ### 8. Very user friendly, affordable, and impeccable client support **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Pablo P. | VP Professional Services and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about SurePayroll?** Having used three other small business payrolls, this one is extremely user friendly, simple UI, the prices are very affordable (they run great promotion like 6 months free in the first year), and the best is their impeccable customer support. **What do you dislike about SurePayroll?** It could get pricy as you get more employees. **What problems is SurePayroll solving and how is that benefiting you?** Esy payroll for small businesses ### 9. customer service is terrible and the pricing is dishonest **Rating:** 0.0/5.0 stars **Reviewed by:** Jon B. | Freelance Software Developer and Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about SurePayroll?** It's hard to think about the upsides of SurePayroll. I suppose it seems like their government filings are accurate. **What do you dislike about SurePayroll?** Customer service is absolutely terrible, and pricing is dishonest. Every time that I haven't needed to speak with someone it takes forever to connect with the right person. Today, it took me 70 minutes to speak with their billing department. Their pricing page appears to be very straightforward, and there is no mention whatsoever that the displayed pricing is promotional. However, they charge a number of their clients a much higher rate. I'm fairly certain this is illegal (to show pricing that is promotional and not state it as such) in a number of states. **What problems is SurePayroll solving and how is that benefiting you?** It handles our payroll for us. ### 10. Worst Customer Service I've ever experienced **Rating:** 0.0/5.0 stars **Reviewed by:** Brian K. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about SurePayroll?** Right now I can't think of anything to mention **What do you dislike about SurePayroll?** They consistently mess up our state SUW forms - leaving me with a hot mess. Customer service is prevented from connecting me with their so called "Tax experts" - to the point where I am getting multiple threating tax notice from the state each month. This never happened when I was doing the taxes myself. They change tax filing frequencies willy nilly, I think to maximize their interest income, and don't help to resolve the issues they have created. STAY AWAY from these charlatans. **What problems is SurePayroll solving and how is that benefiting you?** None - they only create problems ## SurePayroll Discussions - [How hard would it be to add a timecard app that also includes the ability to track sick time? Those are the most difficult things I deal with.](https://www.g2.com/discussions/33982-how-hard-would-it-be-to-add-a-timecard-app-that-also-includes-the-ability-to-track-sick-time-those-are-the-most-difficult-things-i-deal-with) - 1 comment, 1 upvote - [How can I get customer support to adjust the initial payroll entries and to read my reports?](https://www.g2.com/discussions/how-can-i-get-customer-support-to-adjust-the-initial-payroll-entries-and-to-read-my-reports) - 4 comments, 1 upvote - [Can you extend the timeout amount before it logs the user out?](https://www.g2.com/discussions/can-you-extend-the-timeout-amount-before-it-logs-the-user-out) - 1 comment, 1 upvote - [What’s the difference between an exempt and nonexempt worker?](https://www.g2.com/discussions/what-s-the-difference-between-an-exempt-and-nonexempt-worker) - 2 comments, 1 upvote - [What’s the difference between bi-weekly and semi-monthly payroll?](https://www.g2.com/discussions/what-s-the-difference-between-bi-weekly-and-semi-monthly-payroll) - 1 comment, 1 upvote - [View SurePayroll pricing details and edition comparison](https://www.g2.com/products/surepayroll/reviews/surepayroll-review-715246?section=pricing&secure%5Bexpires_at%5D=2026-07-04+12%3A44%3A40+-0500&secure%5Bsession_id%5D=1d16d6df-0098-4c0c-bbd0-03475de5c3e0&secure%5Btoken%5D=cce257eab4d1d2b79d27eb5beb5f4ceb4eca34522ccb96d0a38f5ffdb7560ee9&format=llm_user) ## SurePayroll Features **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Taxes** - Tax Calculation - Tax Filing **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability ## Top SurePayroll Alternatives - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (11,444 reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - 4.7/5.0 (5,792 reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - 4.3/5.0 (2,159 reviews)