Does a few things very well. Lightweight support solution, lightweight knowledge base that can be deployed to a custom URL. Ability to set organizational access (everyone in a group can access each other's tickets, etc), and assign tickets to various members of our support staff. Review collected by and hosted on G2.com.

Knowledge base could use much (much!) better organizational tools. Anything more than two dozen resources are difficult to organize. Review collected by and hosted on G2.com.