G2

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/10/2026

"Smooth Onboarding, Knowledgeable Support, and an Easy-to-Use Platform"

4/5

What do you like best about Support Fusion?

The onboarding process was very smooth; the Support Fusion team were very knowledgeable, provided excellent advice and worked with us to meet tight timescales. The platform is easy to use; new feature suggestions were well considered and the quality of ongoing support has been high. Review collected by and hosted on G2.com.

What do you dislike about Support Fusion?

Initially it was difficult to review the sync log table due to limited filter options but that has been updated. Review collected by and hosted on G2.com.

What problems is Support Fusion solving and how is that benefiting you?

Support Fusion allows us to work collaboratively on tickets with our out of hours support partner; despite using separate ITSM platforms. It means that we can provide one unified experience to customers whilst also making it easy for our support engineers to provide the best support service. Review collected by and hosted on G2.com.