Verified User in Marketing and Advertising
AM
Small-Business (50 or fewer emp.)
"Ridiculous price hike and unstable connectors"
1/5
What do you like best about Supermetrics?

It's easy to connect and the setup is rather straightforward. Review collected by and hosted on G2.com.

What do you dislike about Supermetrics?

The incredibly ridiculous price increase since this March. It's basically the same product but they've decided to charge 3x to 4x more of the original price without any solid reasons to justify the price bump. The connectors are not always stable and I can't really recall how many hours I've wasted just to get something simple to work. Their support isn't the most responsive and also I have such distrust with the sales rep in the US, every time she got back to us, she has a brand new story and didn't really address our price concern, just quoting us more for the price and the discount that she was quoting was ever-changing. We bought a licence for another year but we plan to make a switch to an in-house BigQuery solution. Review collected by and hosted on G2.com.

Response from Riku Mikkonen of Supermetrics

Hello,

Thank you for your review. We appreciate your honest feedback and recognize your frustrations. We would like to discuss with you regarding the issues you have faced. A member of our leadership team will get in touch with you.

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