G2

TL

Talya L.

Director of Employee Experience Programs

Small-Business (50 or fewer emp.)

1/15/2021

"Takes a lot to get it to work - Expensive - No Support"

0/5

What do you like best about Supermetrics?

It's a very useful tool if it would work easier. Review collected by and hosted on G2.com.

What do you dislike about Supermetrics?

Where do I begin. For the amount that you pay for the service - there should be chat or phone support. Email only support that takes weeks or months to respond - is ridiculous. It's been 6 months and almost $1500 in spend and can't even get it to work or even get any responses back from support. I even tried messaging the owner through LinkedIn and he doesn't even seem to care - no response. Review collected by and hosted on G2.com.

Response from Riku Mikkonen of Supermetrics

edit

Hi Talya,

Thank you for your feedback. We're sorry about your experiences with our support and would like to rectify this.

If you would like to discuss this further, a member of our leadership team will be in touch with you to discuss further.