I think having the CRM and EMR in one is great. I don’t need an integration, and it makes the process from lead to intake to discharge seem seamless. The customer service is fantastic. Pierce Rosengren and Jesus Hernandez have been very helpful, and Pierce is always available to schedule demos, help our team understand how to use everything Sunwave has to offer, and answer our questions. They respond quickly, take time to find answers and fixes, and work hard to make sure we have what we need at our fingertips. The initial setup was 10/10 easy, and I’d choose Sunwave over Kipu or HubSpot every time. Review collected by and hosted on G2.com.

This is a very small concern, but I’d like a phone-friendly option for Sunwave so I can complete a pre-admission phone screen or intake on my phone when I’m not in the office. The desktop interface can be a little sticky, freezes up from time to time, and feels outdated. Review collected by and hosted on G2.com.