G2

David M.

Operations

Small-Business (50 or fewer emp.)

1/22/2022

"Customer feedback on Auto-pilot"

5/5

What do you like best about SuiteFeedback?

We use NetSuite to run our business, so we love to have everything in the same system. Now it's easy for us to send surveys automatically after certain events in NetSuite, and see the results in our Dashboard across all users in real-time. Review collected by and hosted on G2.com.

What do you dislike about SuiteFeedback?

ALthough it offers many Reports out of the box, to build your customer reports, you need to know NetSuite and we don't have an NS ninja in our team. The team releases new reports every quarter so it helps. Review collected by and hosted on G2.com.

Recommendations to others considering SuiteFeedback:

If you are sticking with NetSuite, this app is a no-brainer, and the team has been great supporting us. Review collected by and hosted on G2.com.

What problems is SuiteFeedback solving and how is that benefiting you?

We used to have an NPS app, which was great but sending surveys wasn't automatic, and results were sent to management every month via excel. Now we can see in our dashboard all the information, understand trends, and most importantly, understand our customers. Its like customer feedback on auto-pilot. Review collected by and hosted on G2.com.