G2

Salina B.

Manager of Crisis Services & Operations

Mid-Market (51-1000 emp.)

4/16/2026

"Accessible, Game-Changing Data with Powerful Hidden Analytics Features"

4/5

What do you like best about SuccessKPI?

The amount of data that is readily available and in such an accessible way has been a game changer when it comes to utilizing and implementing the data. Additionally, there are many hidden features- especially in the documentation and analytics- that make the user experience a lot more refined. Review collected by and hosted on G2.com.

What do you dislike about SuccessKPI?

Data is not always stored in a way that makes sense to the user. For example, certain options are available under umbrellas that I wouldn't initially think to find it there. Also, it can be difficult to access or even know what to access as a new user. There are still so many features available to me that I don't know exist as the onboarding system we utilized did not include some of these features, as we didn't necessarily know they would be useful later. Review collected by and hosted on G2.com.

What problems is SuccessKPI solving and how is that benefiting you?

I do appreciate that everything is more centrally located. We used to have multiple places where we stored data or kept track of metrics/counselor performance, but now it's relatively all housed here. It means that I can spend more time doing all of the other tasks I need done and less time searching for something. Review collected by and hosted on G2.com.