--- title: SuccessCOACHING Reviews meta_title: 'SuccessCOACHING Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 942 reviews by the users' company size, role or industry to find out how SuccessCOACHING works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 942 scale: '5' date_modified: '2026-07-18' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # SuccessCOACHING Reviews **Vendor:** SuccessHACKER **Category:** [Customer Success Training Providers](https://www.g2.com/categories/customer-success-training) **Average Rating:** 4.6/5.0 **Total Reviews:** 942 ## About SuccessCOACHING The only G2 Triple Grid Leader in Customer Success training—a recognition achieved by less than 4% of companies on the platform. We've trained 39,000+ CS professionals at 10,000+ companies to systematically capture the $23 billion in expansion revenue that most SaaS companies leave on the table. The Problem We Solve While 70-80% of SaaS revenue happens post-sale, most CS teams receive product training instead of formal Customer Success and Revenue training. The result? Companies stuck at 102-104% Net Revenue Retention while leaders achieve 118-120% through systematic expansion methodologies. Our Approach We transform CS teams from cost centers into revenue engines through: • Revenue-focused methodologies designed specifically for CS professionals • Industry-recognized CCSM certification leading to career advancement for 85% of graduates • Practitioner-built frameworks created by CS leaders who've actually driven expansion revenue • Day-one implementation tools that deliver immediate ROI Why We're Different Unlike generic CS training, we teach CS professionals how to systematically identify and capture expansion opportunities while maintaining trusted advisor status. Our methodology bridges the gap between customer advocacy and revenue responsibility. Proven Results • 2,000+ companies transformed from "land and stand" to "land and expand" • 39,000+ CS professionals equipped with expansion revenue skills • G2 Triple Grid Leader status across three categories • Training Provider for the University of San Francisco's Customer Success Certificate Program • Accredited to issue CPD/Continuing Education Hours • Used by industry leaders including Apple, HP, VMware, RedHat and Procore Bottom Line Your customer base contains millions in uncaptured expansion revenue. We teach your CS teams how to systematically capture it without compromising customer relationships. ## SuccessCOACHING Pros & Cons **What users like:** - Users appreciate the **ease of use** of SuccessCOACHING, highlighting practical content and self-paced learning features. (15 reviews) - Users value the **organized and flexible structure** of SuccessCOACHING, which effectively supports professional growth in Customer Success. (15 reviews) - Users value the **practical examples and templates** provided, enabling immediate application of skills in real situations. (15 reviews) - Users appreciate the **learning ease** provided by SuccessCOACHING, benefiting from structured and engaging self-paced training. (14 reviews) - Users value the **relevant and engaging content** of SuccessCOACHING, which effectively supports professional growth in Customer Success. (14 reviews) - Users value the **structured modules** of SuccessCOACHING, finding them effective and easy to follow for learning customer success. (14 reviews) - Users praise the **high-quality content** of SuccessCOACHING, appreciating its real-world examples and expert insights. (12 reviews) - Users value the **flexible scheduling** of SuccessCOACHING, enabling them to learn at their own pace and revisit materials. (12 reviews) - Pacing (11 reviews) - Module Organization (10 reviews) **What users dislike:** - Users find the **low engagement** in SuccessCOACHING's modules to hinder their learning experience, preferring more interactive formats. (9 reviews) - Users find the **content repetitive** , making it less engaging and harder to absorb the material effectively. (9 reviews) - Users note that the content can sometimes be **irrelevant** , lacking the necessary connection to their specific learning needs. (7 reviews) - Users feel the course lacks **live interactive participation** , wishing for more engaging elements to enhance learning. (7 reviews) - Users find the **poor visual design** hinders the appeal and engagement of the course content, despite its quality. (7 reviews) - Users find the **delivery boring** due to long, dry videos and basic slides lacking engagement and interactivity. (6 reviews) - Users feel the program's **lack of examples** limits engagement and fails to showcase practical applications effectively. (5 reviews) - Lack of Focus (5 reviews) - Redundancy (5 reviews) - Content Overload (4 reviews) ## SuccessCOACHING Reviews ### 1. Easy guided learning tool **Rating:** 5.0/5.0 stars **Reviewed by:** Hayley H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about SuccessCOACHING?** The course in designed well and broken down into small section. I find this helpful as I can schedule what time I have available to learn. I really enjoy the fact that it is video lead. The course is laid out with such ease to view and locate everything. The handouts and notes are great and there are many tools to use again and again. The resources are very easy intergrate with my daily tasks. **What do you dislike about SuccessCOACHING?** The only small issue I had was that the narrator speaks so slowly that I have to spped up the video to 1.25 as it was too slow. **Recommendations to others considering SuccessCOACHING:** If you are looking for an easy to use and easyt to follow course that gets right to the point then SuccessCOACHING is for you. The tools and resorces provided are incredibly useful and I would recommend this way of learning for anyonw within a SAAS company. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING is solving issue we have within the organistion by heling us communicate more internally. With the use of the tools provided on the course such as Playbooks and the range of task building canvas we have saved time and made many processes more streamline. ### 2. The product was effective, but the trainings weren't enjoyable. **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** I appreciate good learning outcomes. I knew what I was supposed to be getting out of each modual. **What do you dislike about SuccessCOACHING?** I disliked the repetative nature. I need more than a lecture to keep me engaged. Even the changing of voices can be helpful. It would be great if the modules were constantly enagaging me throughout the process (not just a quiz). **Recommendations to others considering SuccessCOACHING:** Block time to complete it. If you need to, have something to do while you listen to it. **What problems is SuccessCOACHING solving and how is that benefiting you?** I have recently transitioned into a customer success role and SuccessCOACHING was very helpful for me in learning more about the various roles, and general company language and habits. ### 3. Head of Client Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy D. | Vice President of Client Success & Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about SuccessCOACHING?** Without a doubt the downloadable templates. It's one thing to learn the theoretical approaches to building a high-performing success team. However, getting access to pre-populated templates means we're not starting from scratch. We're able to use the templates as a building block, which means we're able to deliver value a lot quicker. **What do you dislike about SuccessCOACHING?** Not so much a dislike, but there is definitely duplication across the levels of accreditation/content. One thing that might be useful as a recommendation is setting learning paths for colleagues. There are certain topics that lend themselves to certain team members. Also, it would be nice if the material was delivered by a number of trainers. There is a big bias toward the current trainers you have on your programs. It would be great to hear from a diverse group of industry experts as you work through the accreditation. **Recommendations to others considering SuccessCOACHING:** The platform is easy to use and navigate through the accreditation programs. This gives any customer success professional a robust grounding in the elements needed to be successful within the role. **What problems is SuccessCOACHING solving and how is that benefiting you?** Being a founding member of the Customer Success Team at Passle over 7 years ago, a lot of our decision-making has been based on intuition and client challenges. The SuccessCOACHING materials has provided our team with robust industry frameworks, and the added guidance we need to confidently grow our success programs. As the profession continues to grow, we look forward to leveraging the latest insights to learn from and implement better ways to drive value for our customers. ### 4. Good Content & Smooth Process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about SuccessCOACHING?** I like the narrator's conversational style and I like the ease of use. **What do you dislike about SuccessCOACHING?** The production value on these videos is pretty low. The actual message of the content is great, but it's essentially just a video of someone talking over a powerpoint. Would be nice to have some more modern video production incorporated. **Recommendations to others considering SuccessCOACHING:** If you'd like a straightforward, easy to use, comprehensive CSM certification course, then you'll be happy with SuccessCOACHING! **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching is helping to bring all CSMs to a benchmark level. This helps ensure that every CSM in the org has the basic skills necessary to be effective in the role. ### 5. Perfect for customer success teams looking to expand their knowledge & implement new processes! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about SuccessCOACHING?** The different ways to learn the material, videos and text with real world examples. The templates for success plans and quarterly business reviews are helpful as well. **What do you dislike about SuccessCOACHING?** Honestly, I didn't dislike anything. It would have been nice to have a mobile app though! **Recommendations to others considering SuccessCOACHING:** Make sure to take your time completing the chapters and really understanding the material. Print out the slides and take notes on them while watching the videos. My team found it helpful to create weekly meetings to discuss what we learned in each chapter. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching helped my customer success team expand their knowledge in the space of CSM. It's helping us to implement new ideas and processes into our onboarding processes and maintaining customer relationships. ### 6. Interactive courses for busy business professionals **Rating:** 4.5/5.0 stars **Reviewed by:** tisha r. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about SuccessCOACHING?** I enjoyed the setup of the course and the easy to use UI of the platform. **What do you dislike about SuccessCOACHING?** The cost isn't my favorite aspect, but to be expected with certifications. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching took complex details and broke them into small chunks that made sense. They used real scenarios to make the content engaging. ### 7. Great CS course **Rating:** 4.0/5.0 stars **Reviewed by:** Stefano I. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about SuccessCOACHING?** The course balanced audio and written resources and gave plenty of materials and external resources. **What do you dislike about SuccessCOACHING?** Maybe the design and UX isn't super fresh **Recommendations to others considering SuccessCOACHING:** Check their blog and resources on the website - they give a good idea of what they cover and how. **What problems is SuccessCOACHING solving and how is that benefiting you?** I took the CS Level 3 course on SuccessCOACHING - it has great content that you can digest at your own pace and it gave me great insights for my day-to-day work and to share with my team. ### 8. An immersion in Customer Success. **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about SuccessCOACHING?** The content is rich, shown clearly and easily understood. **What do you dislike about SuccessCOACHING?** The way in which the content is shown could be more visually didactic and thus maintain the viewer's focus. **What problems is SuccessCOACHING solving and how is that benefiting you?** The course content makes you understand the subject and makes you see how to apply customer success within your company. ### 9. Certified CSM, and feeling GOOD about it! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about SuccessCOACHING?** The easily digestible courses made it easy to put down and pick right back up when I had time to dedicate my full attention **What do you dislike about SuccessCOACHING?** I wish there was more of a discussion board or forum type of thing you got access to. **Recommendations to others considering SuccessCOACHING:** If you're looking to solidify your customer success manager skills, or really just get a good refresher, this course is for you. I love that my entire team took this and got certified. Now we're all on the same page. **What problems is SuccessCOACHING solving and how is that benefiting you?** I had always structured my CSM style just based off of previous roles. This course was able to take what I already knew, condense it down into a workable formula that could be repeated. I honestly really enjoyed the course and talking with my collegues about it confirmed I made the right decision purchasing this. Here's to furthering your CSM skillset! ### 10. Very Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Shane T. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SuccessCOACHING?** I loved the fact that it showed you many different values while dealing with customers. It shows you that there is more ways than one to identify and fix goals that are set and how to really drill down with the customer in the goals they want to set for the dealership **What do you dislike about SuccessCOACHING?** I do believe the lessons were to long to remember everything **Recommendations to others considering SuccessCOACHING:** shorter lessons **What problems is SuccessCOACHING solving and how is that benefiting you?** Teaches me how to do my job better than I even though I was doing by showing me the different ways to deal with customers to be successful ### 11. Overall good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsay S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about SuccessCOACHING?** straight forward and example per subjects **What do you dislike about SuccessCOACHING?** Could be more interactive. With more real life exercices **What problems is SuccessCOACHING solving and how is that benefiting you?** Better client approch and building long term relationship with customers ### 12. Detailed and engaging courses and assignments - perfect for starting out in CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Kendrick M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about SuccessCOACHING?** Very structured approach and mix of different media types to accommodate different types of learners. Detailed and practical assignments to not only learn knowledge but also apply it. **What do you dislike about SuccessCOACHING?** Switch in presenter throughout the course. I personally preferred the first presenter. **Recommendations to others considering SuccessCOACHING:** Do the assignments and mix it with the onboarding program within your company if that is available. **What problems is SuccessCOACHING solving and how is that benefiting you?** Gettting an overview over the fundementals in a complex job role like customer success management. ### 13. Good info - could have a better delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Kari S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** Easy to use and I was able to do it on my own time! **What do you dislike about SuccessCOACHING?** The videos had good information - but the delivery was rough at times. It felt as though the narrorator wasn't always pointed in conversation, it could have been more scripted. Also, there were background noises in the audio sometimes, which are distracting. **Recommendations to others considering SuccessCOACHING:** If you want a course you can do on your own schedule, this is a fantastic way to go! **What problems is SuccessCOACHING solving and how is that benefiting you?** It allowed me to become a certified CSM - which helps in my role as well as general CSM knowledgebase ### 14. The best Customer Success Learning **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about SuccessCOACHING?** Concepts of Customer Success explained very well. Case studies and real world applications of each individual chapter Ready templates to perform customer success functions effectively. **What do you dislike about SuccessCOACHING?** Pricing parity can be looked into. More live sessions with the CS community can be done **Recommendations to others considering SuccessCOACHING:** I would recommend enrolling and utilizing the wonderful courses at SuccessCoaching **What problems is SuccessCOACHING solving and how is that benefiting you?** Success coaching has done a great job in breaking down the simple concepts of customer success and letting users achieve the skills required to flourish in this field. ### 15. A Must have for CE in Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Jacklyn C. | Senior Manger, Client Success, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** We found the recommmendation course schedule very helpful in keeping our team engaged while still learning. **What do you dislike about SuccessCOACHING?** The dashboard is often long to load or times out. **Recommendations to others considering SuccessCOACHING:** If you have a CS program that you would like to take to the next level, invest in success coaching. **What problems is SuccessCOACHING solving and how is that benefiting you?** Investing in your CSMs is a surefire way to retain your employees and also your customers. Having implemented a progressive customer success certifcation program has allowed us to create gorwth opportunities for our team. It has enabled and empowered them to take thier career to the next level. ### 16. There is no day without SuccessCoaching. **Rating:** 5.0/5.0 stars **Reviewed by:** Kasia K. | Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about SuccessCOACHING?** Knowledge that helps in my organisation transformation - helps to convince others. **What do you dislike about SuccessCOACHING?** I can't think of anything that I dislike. Maybe PPTs workboks instead of PDF . **Recommendations to others considering SuccessCOACHING:** Every element holds value, even if it may not be immediately apparent. Sometimes, it takes time to understand the impact just as it happened to me. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching provides invaluable knowledge in an accessible manner. Through my experience studying with them, my perspective has changed completely. As a result, I am now implementing these insights within my organization, driving positive change and achieving great results! ### 17. New to role and a great introduction **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about SuccessCOACHING?** The thoroughness of all the information. From certification to hearing roundtables and interviews, SuccessCOACHING has helped me get to know my new role and who people in industry handle their jobs. Their information also include talks that handle personal information like how to deal with imposter syndrome. i would suggest this traing for anyone in customer success. **What do you dislike about SuccessCOACHING?** The only download is it is a subscription service. So after you take your certification you would need to pay yearly to access the roundtables and interviews. **What problems is SuccessCOACHING solving and how is that benefiting you?** Having training available for our department. Our department is small and we don't have the resources for internal training. Accessing the experts at SuccessCOACHING is a way we can improve our skills. ### 18. Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about SuccessCOACHING?** Very good content in the videos. Highly useful **What do you dislike about SuccessCOACHING?** High price for each level. Should be affordable **What problems is SuccessCOACHING solving and how is that benefiting you?** Training for csm ### 19. Great resource for Customer Success Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth W. | Jr Education Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about SuccessCOACHING?** I like that it is self paced and has built in activities to practice the skills being taught. **What do you dislike about SuccessCOACHING?** The slide handouts often do not match the presentation. **Recommendations to others considering SuccessCOACHING:** The course is VERY helpful. I highly recommend it. Know that the slide handouts do not match the presentations, but the information is very good. **What problems is SuccessCOACHING solving and how is that benefiting you?** Customer success is a new field and it is adapting quickly. This course has been very helpful in providing a baseline of information as well as tools to help you become a successful CSM ### 20. Great fundamentals and guidance for CSMs **Rating:** 4.0/5.0 stars **Reviewed by:** Julie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about SuccessCOACHING?** I love how detailed and structured the modules are. There is an initial assessment to start off with, and knowlegde questions along the way to help ensure you aren't just "going through the motions". **What do you dislike about SuccessCOACHING?** Maybe this is a user error thing, but I would like to have captions for the voice. It helps my learning to be able to read along with the voice. The text is good but it is not inclusive. **Recommendations to others considering SuccessCOACHING:** Not every organization works the same way. There are many great tips and tools to use with your clients/customers, but it would fully depend if your managment/organization would be open to it. Either way, it helps bring new suggestions to the table for discussion and makes you be the CS pro that you are! **What problems is SuccessCOACHING solving and how is that benefiting you?** During time off from work, it can easily dull your CS skill. SuccessCOACHING is keeping my brain full of best practices, new tips, and strategic approaches for when I return to work. ### 21. Great to hone your skills! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about SuccessCOACHING?** I found ti was very easy to use. The content covered was really good. I found the handouts super helpful as I made my notes on there and have it as reference. The customer support people I dealt with were also extremly helpful with my quiries. **What do you dislike about SuccessCOACHING?** Some of the video content was a bit long. I personally prefer video content to be 5 min or less. Reason being that when I did my course I did it on my free time and I generally then no longer had a long attention span. I did my course work over an extended period of time, every time doing only a little bit here and there. **Recommendations to others considering SuccessCOACHING:** It is a great course to really take your skillset to the next level in all things Customer Success. They covered very important aspects of the day to day job. **What problems is SuccessCOACHING solving and how is that benefiting you?** There are some many "tips and tricks", best practices and new ways to do things that I found really helpful in my day to day job. ### 22. Excellent and very relevant training **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about SuccessCOACHING?** The relevance of the content. In most circumstances, the content is delivered in videos that are a good length and easily digestible. **What do you dislike about SuccessCOACHING?** This is not really an issue with SuccessCoaching per se, but in our instance it's not an exact fit for the services we offer. It's clearly focused at SaaS based businesses, so from time to time the content missed the mark with us. I would say about 95% of it was bang on for us though. **Recommendations to others considering SuccessCOACHING:** If you're in Client Success and want to improve how you deliver that, this is the program for you. **What problems is SuccessCOACHING solving and how is that benefiting you?** Rather than attending days of training, which can easily be forgotten, or difficult to manage when new team members join, I was looking for a training program that can be revisited over time. The SuccessCoaching Program is excellent for this and gives us access to ongoing training that we can work on as a team, and easily introduce new team members to as part of their onboarding. ### 23. Good Product for New CSMs **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley B. | Freelance Content Writer & Social Media Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about SuccessCOACHING?** I enjoyed the detailed Success Plan template and the discussion around the benefits to having them with our customers. I used this template as a base to create my own that was tailored to the company. **What do you dislike about SuccessCOACHING?** It seemed a bit redundant in the information that I was already aware of. A lot of the information presented moreso confirmed what I was already doing in CS, rather than gave me new information. **Recommendations to others considering SuccessCOACHING:** If you are new to CS and building a team from scratch, it is a GREAT way to get new CSMs onboard with the standard practices. It is somewhat difficult to tailor to specific industries, as they may not all be applicable. **What problems is SuccessCOACHING solving and how is that benefiting you?** Procore utilized SuccessCOACHING to help enhance our CS team and get us all on the same page. As a user, I found it easy to navigate and user-friendly. I got the most out of the Success Plan portion, as it was new to me. Overall, I felt most of the content was geared more towards new CSMs rather than more seasoned CSMs, though that could be just part of the package my company bought. ### 24. Comprehensive coaching in a digestible format **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about SuccessCOACHING?** The platform is easy to use and the downloadable content helps to be able to use it in live environments. **What do you dislike about SuccessCOACHING?** I don't like that it is a subscription, I feel this is unnecessary. **Recommendations to others considering SuccessCOACHING:** The CSM function is getting confused as many organisations twist the role or do not understand what it really should be. I would encourage any organisation to have their team take these courses to create a successful environment for both customers and team members alike. **What problems is SuccessCOACHING solving and how is that benefiting you?** I have completed level 1 and have also attended some webinars. The course content truly highlighted the gaps in my current CSM function and how the organisation I work for, as well is the team of CSM's could vastly improve how we deliver our service to clients and work more effectively with other departments. It gave me a clear understanding of what customer success is and the fundamentals of how to enable customers to see the value of their investment and ultimately reduce churn. ### 25. quality coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Emily T. | Chief Executive Officer/ Entrepreneur in Residence, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **Describe the project or task SuccessCOACHING helped with:** I was able to be thoroughly advised on multiple methods and best practices in customer success. From foundational learning to advanced methodology and reporting. **What do you like best about SuccessCOACHING?** the videos have supporting written materials **What do you dislike about SuccessCOACHING?** some of the questions on tests feel like trick questions **What problems is SuccessCOACHING solving and how is that benefiting you?** I am getting teammates on the same page for best practices and methods. ### 26. Excellent training that provides key foundations to becoming an official CSM! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan N. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about SuccessCOACHING?** I love the visuals and the recommendations, and the quizes help determine absorption. What an incredibly helpful training. This training gave me the certification to make my career as a CSM official, offering the key concepts that allowed me to speak the language, work cross-functionally easier, and manage expectations. I learned about KPIs which are helping me bring value to my company and provide growth opportunities. It has transformed our organization's ability to create processes through Journeys and add strategic value to our accounts. **What do you dislike about SuccessCOACHING?** I liked all of it, althought there were some points where I felt like it was getting a bit boring. **Recommendations to others considering SuccessCOACHING:** BUY IT! **What problems is SuccessCOACHING solving and how is that benefiting you?** It's solving problems such as lack of processes, lack of formal knowledge, lack of understanding of why we do certain things, how to build value with an account and develop growth, how to work with others, and how to communicate effectively with clients ### 27. A Good Program **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** I liked the interface of the courses, and I thought that the content that was provided was informitative. **What do you dislike about SuccessCOACHING?** I wish that the level 1 program went a little deeper, but I understand that this was the intro course. **Recommendations to others considering SuccessCOACHING:** If you get the courses when they go on sale, they are a good value. You will have to commit a fair amount of time to complete a program, and it doesn't all feel like time well spent. But overall the content is well designed and well presented. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching was a good way for me to become more confident about my Customer Success knowledge and skills. The curriculum was good, albeit very simple. The teachers were knowledgeable and entertaining. The interface was easy to use. ### 28. Success Coaching Level I Review **Rating:** 3.5/5.0 stars **Reviewed by:** Morgan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** I liked the self paced course offerings, and I liked the different idea prompts at the end of each module. **What do you dislike about SuccessCOACHING?** I think it could have been more engaging, it was a very lecture-style course, which is ok but staring at text on the screen can get boring. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING is helping success professionals start from the basics and remind us of best practices when managing a book of business. It was helpful to see the best practices for onboarding, churned clients, engagement, and organization. ### 29. Very useful tool and guidance for CS **Rating:** 5.0/5.0 stars **Reviewed by:** Ting L. | Sr. Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** The pdf file is well organized and structured, I saved them for future use. I like the career development sections. **What do you dislike about SuccessCOACHING?** Taking exam can be a little bit frustrating. I am glad I pass the score although. **What problems is SuccessCOACHING solving and how is that benefiting you?** The class not only teaches how to be a better CS as professional, but also shows the way for career development! The classes are what I am looking for and I have recommended this class to many of my friends as well as my manager. ### 30. Course exceeded my expectations; great for all levels of CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about SuccessCOACHING?** The course is sectioned into digestible modules which breaks the work up into chunks and allows our Customer Success team to complete and discuss 1 module at a time. **What do you dislike about SuccessCOACHING?** Sometimes the focus would be on high-touch customer success but we needed solutions for low-touch customer success (1 CSM to thousands of clients). **Recommendations to others considering SuccessCOACHING:** Go for it! I was surprised at how well the course was presented and how much I learned. **What problems is SuccessCOACHING solving and how is that benefiting you?** This course helped teach the basics of customer success, especially through a SaaS lens. It was helpful to learn the basic tenants and compare those to how our organization is operating to identify areas of opportunity. ### 31. A really solid grounding in Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Lewis D. | Customer Success Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about SuccessCOACHING?** The ability to dip in and out of learning whenever I had the time was useful. **What do you dislike about SuccessCOACHING?** The video recording quality varied at times but did not detract from the overall quality of course content. **Recommendations to others considering SuccessCOACHING:** Perfect for a team that has limited customer success experience and useful regardless for an experienced team. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING provides a really accessible platform to learn and refresh on the fundamentals of Customer Success. It was useful reflection as a manager and invaluable insights for my team. ### 32. A video-illustrated textbook **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** The structure is really good. The selected topics covered are the really essential ones. The exercises are interesting, but they really should be completed and shared in a team. **What do you dislike about SuccessCOACHING?** The knowledge that I get in each section is not deep. I expected getting more valuable information. I also don't like that it's called "success hacker" when you post an achievement on Linkedin. It doesn't sound professional. **Recommendations to others considering SuccessCOACHING:** I think that reading just a few books will give a deeper knowledge in the same amount of time. The real value is in completing this course as a team, discussing and making the exercises together. **What problems is SuccessCOACHING solving and how is that benefiting you?** It offers a structured set of information that is essential for any customer success manager. ### 33. Good starting point for understanding Customer Success **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about SuccessCOACHING?** The course provides a lot of downloadable and editable resources. **What do you dislike about SuccessCOACHING?** We opted for the most expensive course that is offered in collaboration with the University of San Francisco, however the final certificate does not reflect this any way, nor mentions Uni credentials. From my perspective, university is used for marketing rather than providing real value. **What problems is SuccessCOACHING solving and how is that benefiting you?** The course provided a good basic to understanding customer success. However, I believe the LV1 course is more suitable for customer facing roles vs. management looking for new knowledge and insights. Being in a strategic role, I found first few lessons very benefitial, however as the course progressed, I did not find lessons particularly applicable or benefitial for me. ### 34. Senior Solution Architect **Rating:** 4.5/5.0 stars **Reviewed by:** Hatem M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about SuccessCOACHING?** How the training is organized to different levels and each level has its own org **What do you dislike about SuccessCOACHING?** You need to go through all optional pages and there's a review for each secion **Recommendations to others considering SuccessCOACHING:** It's a great source for training **What problems is SuccessCOACHING solving and how is that benefiting you?** Provide trainings for 3rd party course/exam ### 35. CCSM certification program brings all the scattered knowledge together **Rating:** 4.5/5.0 stars **Reviewed by:** Zainab I. | Senior Customer Success Manager - Business, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SuccessCOACHING?** The self paced model was very helpful. I listened to some videos multiple times while i was able to move quickly through the more basic concepts. There really isn't a proper competitor for this certification at the moment. **What do you dislike about SuccessCOACHING?** You lose access to all the materials (except the downloads) after your subscription is up and you cannot subscribe to just a single level. You have to buy the all access bundle which isn't cheap if you're done with the certification and just want to keep knowledge at hand. I understand the SaaS model and support it but would highly recommend that some 'favorites' should be available even after the paid year ends OR to have an option to pay for specific courses or tiers. **Recommendations to others considering SuccessCOACHING:** I would say this is definitely worth the time, money and effort. If you've been in the field for a while you might find the first 2 levels really basic but power through them because it introduces good 'ways of thinking' as you level up. **What problems is SuccessCOACHING solving and how is that benefiting you?** Customer success is still a very new field of work and most of the experienced/successful resources have learnt through trial and error over the years. There is a lot that goes into it including communication, planning, sales skills, strategy, product expertise, project management, and this is to name just the basics. The CCSM certification breaks it all down and puts it in a single place so new learners in the field can absorb the information in an organized and structured fashion. ### 36. One stop shop for CSMs **Rating:** 5.0/5.0 stars **Reviewed by:** Suzy G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about SuccessCOACHING?** Templates (Google versions too, bravo!) are "easy buttons" for things like success plans, time trackers, and ICP mapping. **What do you dislike about SuccessCOACHING?** Content needs some post-pandemic updates **Recommendations to others considering SuccessCOACHING:** Make sure you look for discount codes for L1 or purchase Levels 1-5 for best value. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING programs (CCSM levels 1-5) are a valuable asset for Customer Success Managers seeking a comprehensive training platform to drive customer success professionals to the next level. It has a user-friendly interface, helpful modules, actionable insights, and communication template tools making it a no-brainer for team training or personal development. As off-the-shelf learning goes, it doesn't get any better! ### 37. Great way to assess your knowledge **Rating:** 4.5/5.0 stars **Reviewed by:** Simone Massimo Z. | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2024 **What do you like best about SuccessCOACHING?** Very friendly way to teach the contents, intuitive, informal, straightforward, with various of checkpoint for milestones **What do you dislike about SuccessCOACHING?** No written transcript of videos. To me, who am a self learner, this is very limiting. **What problems is SuccessCOACHING solving and how is that benefiting you?** I'm in a customer facing role and I needed both an assessment of my expertise towards customer matters and a certification as requested by my company. SuccessCOACHING helped me to achieve both. ### 38. A lot was learned and the courses were insightful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about SuccessCOACHING?** How interactive and intuituve the lessons were. **What do you dislike about SuccessCOACHING?** It did take a bit of time, but this can also be looked at as a positive. **Recommendations to others considering SuccessCOACHING:** Set a good amount of time aside to actually learn and go through these lessons. **What problems is SuccessCOACHING solving and how is that benefiting you?** I am new to being a CSM and this helped me build a basis for being a CSM. ### 39. Good experience learning from SuccessCOACHING **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about SuccessCOACHING?** I recently completed the Customer Success Management course offered by SuccessCOACHING, and I am extremely satisfied with the experience. The online platform was easy to navigate and the course content was well-structured and informative. The instructors were knowledgeable and provided valuable insights into customer needs and project management. I found the exercises to be particularly helpful in applying what I learned to real-world scenarios. Overall, I would highly recommend this course to anyone looking to improve their customer success skills. **What do you dislike about SuccessCOACHING?** I did have some concerns about watching the slides with minimal text and just listening to the teacher's voice. Some of the slides contained only a few words, which made it difficult to follow along with the course material. Additionally, much of the important content was conveyed through the narrator’s voice, which made it challenging to take notes or review the material later on. **Recommendations to others considering SuccessCOACHING:** Overall, I would highly recommend SuccessCOACHING to anyone looking to learn customer success skills. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING’s Customer Success Management course helped me develop skills highly valued in today’s business environment. By gaining insights into customer needs and thinking like a customer, I'm better equipped to succeed in my current role, which can help me advance my career and achieve my professional goals. ### 40. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** A S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SuccessCOACHING?** the lengh of the videos and the information I learned in each one. Also you have practices to apply in every lesson **What do you dislike about SuccessCOACHING?** Some topics where repetitive. this helps in both ways to help retaining information and another to watch/read same topic multiple tie so get boring **Recommendations to others considering SuccessCOACHING:** Take all the practices, they help a lot **What problems is SuccessCOACHING solving and how is that benefiting you?** is helping to acheve better relationshipts with customer and improve sales ### 41. Great tool for many **Rating:** 5.0/5.0 stars **Reviewed by:** Torrey T. | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** The self paced learning is great. Lots of content but the user can digest it at their own pace. **What do you dislike about SuccessCOACHING?** A lot of content to decipher. It takes a good bit of time to get through all the videos. **Recommendations to others considering SuccessCOACHING:** Make sure to set aside enough time. **What problems is SuccessCOACHING solving and how is that benefiting you?** The main problem(s) it has helped me solve is how to reengage a lost customer and taking more of a consultative approach. ### 42. A great Intro to CS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about SuccessCOACHING?** Reminders of techniques and sharing ideas to improve as a CSM **What do you dislike about SuccessCOACHING?** Some questions are poorly worded, resulting in challenging times answering. **Recommendations to others considering SuccessCOACHING:** I would definitely recommend! **What problems is SuccessCOACHING solving and how is that benefiting you?** Learning the Ins and Outs of Customer Success ### 43. Its very helpful to gain insights about CSM role. **Rating:** 5.0/5.0 stars **Reviewed by:** Ketaki B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about SuccessCOACHING?** I like the most about success coaching is the content success coaching has included in the course and the assesments after each and every session makes you prepare for the certification exam. **What do you dislike about SuccessCOACHING?** There is nothing that I dislike in entire couse about successcoaching. Corses are quick and informative. Its quiet engaging and interactive so there is nothing that I dislike about successcoaching. **Recommendations to others considering SuccessCOACHING:** Ihighly recommend the customer success course to anyone looking to execl in the field. The comperhansive curriculum, practical insights and experts guidance make it a valuable investment for anyoneaiming to deliver exceptional cusomer experiences and deliver buisisness growth. This course equips you with the skills and strategies neede to understand customers need and strong relationships with customer. **What problems is SuccessCOACHING solving and how is that benefiting you?** Success coaching shows the right and appropriate path to help customer with his success route and help to acieve his target. And this course prepared me for the same. ### 44. Get a leg up on the growing Client Success MOVEMENT **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron I. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about SuccessCOACHING?** The 3 day live training was very interactive and enjoyable. Aaron Thompson did an excellent job presenting. Further personal studies through their pre recorded modules has also been fantastic for staying sharp. **What do you dislike about SuccessCOACHING?** I have no complaints about SuccessCOACHING. **Recommendations to others considering SuccessCOACHING:** If you want to create a client success centered business you have to attend SuccessCOACHING. They are ahead of their time, businesses are only now seeing the value in truly putting the client first. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING has been an incredible resource so far for intellectually arming our CS team to be client focused with SOP's that are simple, repeatable and allow us to grow our company while ALWAYS ensure the success of the clients. ### 45. Detailed and Structured Customer Success Topics **Rating:** 4.0/5.0 stars **Reviewed by:** Jaydip V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about SuccessCOACHING?** Easy to follow structure and pace of the topic Videos and regular live webinars. **What do you dislike about SuccessCOACHING?** There's absolutely nothing to dislike about it! **Recommendations to others considering SuccessCOACHING:** SuccessCOACHING is fantastic for a few reasons! It helps you grasp concepts better, gives you valuable insights into Customer Success, and makes applying industry best practices a breeze. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING helps improve the understanding of Customer Success concepts and industry practices. ### 46. SuccessHacker **Rating:** 5.0/5.0 stars **Reviewed by:** Camila R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** The videos and information were entertaining and very useful for any commercial and customer service role. **What do you dislike about SuccessCOACHING?** Perhaps it was long, the time had to be organized very well to be able to do it while having a workload. **Recommendations to others considering SuccessCOACHING:** Allow enough time as it is an extensive course and all chapters require close attention. **What problems is SuccessCOACHING solving and how is that benefiting you?** Very useful for the strategies that my work role must have. ### 47. A complete introduction to the world of customer satisfaction. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SuccessCOACHING?** All techniques and tips on how to identify success criteria, define key objectives, prepare a success plan and how to measure goal achievement. The part about dealing with customer escalation was also very useful to me. **What do you dislike about SuccessCOACHING?** There was no point that I really disliked about the CCSM1. **Recommendations to others considering SuccessCOACHING:** CCSM Level 1 should be mandatory for all employees of a company, in all areas. Especially the initial chapters. **What problems is SuccessCOACHING solving and how is that benefiting you?** The techniques and tips for identifying and agreeing on the customer's definition of success help not only with customer satisfaction, but also contribute to the acceptance criteria for projects and future planning. ### 48. Excellent program! **Rating:** 5.0/5.0 stars **Reviewed by:** Emma R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SuccessCOACHING?** I appreciated the "live" components mixed with the self-paced courses. **What do you dislike about SuccessCOACHING?** Nothing- I found all of the information to be very helpful. **What problems is SuccessCOACHING solving and how is that benefiting you?** This program helped highlight the areas our company is currently doing well when it comes to effective CS practices, and where improvement lies. ### 49. Great platform to upskill **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about SuccessCOACHING?** I like the flexibility of being able to complete courses whenever I have the time. **What do you dislike about SuccessCOACHING?** The delivery of some of the content, such as videos, could be more professional **What problems is SuccessCOACHING solving and how is that benefiting you?** Helping me and my team continue to develop professionally within Customer Success through qualifications. ### 50. Great course **Rating:** 5.0/5.0 stars **Reviewed by:** Na'Dae G. | Senior Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** The resources provided for each section and the opportunity to use the templates in my work. **What do you dislike about SuccessCOACHING?** It would have been nice to have transcripts available or an option to listen rather than watch all of the sections. **What problems is SuccessCOACHING solving and how is that benefiting you?** Breaking down the components of being a successful customer success manager and providing examples that relate directly to the CS field of work. ## SuccessCOACHING Discussions - [Could I have a discount to be able to buy the level 3 certificate?](https://www.g2.com/discussions/could-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate) - 1 comment, 1 upvote - [Will CCSM ever evolve into a Certified Customer Success Leadership program? If so, when?](https://www.g2.com/discussions/30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when) - 1 comment, 1 upvote - [View SuccessCOACHING pricing details and edition comparison](https://www.g2.com/products/successcoaching/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+11%3A45%3A48+-0500&secure%5Bsession_id%5D=a233f47f-2044-4421-8b1e-a196efc5f40e&secure%5Btoken%5D=fbebab5f0391e40fba2a3d0e07a95711466bc4a588c9be59ac3c42ccaf40e718&format=llm_user) ## SuccessCOACHING Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SuccessCOACHING Alternatives - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (764 reviews) - [Hone](https://www.g2.com/products/honehq/reviews) - 4.6/5.0 (295 reviews) - [JB Sales](https://www.g2.com/products/jb-sales/reviews) - 4.8/5.0 (413 reviews)