![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 8/4/2023 More Options - "Great Service, A Few Hiccups Though" 4/5 What do you like best about Sprout Social? Sprout Social is an easy tool to use! The On-Boarding customer service representatives make it easy to adjust to all of the functions and purposes of Sprout. I mainly use the Publishing, Smart Inbox and Reports tabs and they are also all very easy to navigate and understand. Review collected by and hosted on G2.com. What do you dislike about Sprout Social? One of the biggest downsides of Sprout Social is the disconnection frequency, especially for companies that manage a number of social media accounts. I work for a property management company that manages about 90 social media accounts total and the disconnection of the profiles don't fall within the "90 day" period, and instead some of our profiles disconnect frequently (we've gotten over 4 disconnection emails in the last month with each email stating that 6-7 accounts have disconnected). The issue has never gotten solved, and there seems to be no way to solve for it. Meta has stated that it isn't an API limitation either. Review collected by and hosted on G2.com. What problems is Sprout Social solving and how is that benefiting you? They make it easier for us to manage over 90 different social media accounts, and easier for us to break down the social media analytics. Review collected by and hosted on G2.com. Show More Response from Max Pete of Sprout Social [Editedit](https://www.g2.com/survey_responses/sprout-social-review-8406417/official_response/edit) We're glad to hear that you find Sprout Social easy to use and that our customer service representatives have been helpful during on-boarding. We understand your frustration with the disconnection frequency, and we apologize for the inconvenience. Our team is actively working to address this issue and improve the stability of our platform. We appreciate your feedback and will continue to strive for better service. Current UserValidated ReviewerIncentivizedSource: Seller invite See what 6798 reviewers think of Sprout Social 4.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/sprout-social/reviews)