I love the reporting tools available to me with Sprout. We have a small social team so the ability to quickly pull reports that represent a broad data set while remaining consumable to internal stakeholders is the biggest advantage Sprout provides. Review collected by and hosted on G2.com.
The lack of functionality I get in terms of community management. When I respond to guest comments natively in the various social platforms. I am able to respond with custom gifs, videos, etc. If that was possible within Sprout, I would spend more time with the software. Review collected by and hosted on G2.com.
We're glad to hear that you find our reporting tools valuable for your social team. We are constantly working to improve our community management functionality, and we appreciate your feedback on the ability to respond with custom gifs and videos. Your insights on how Sprout Social helps with guest sentiment, engagement measurement, and competitor analysis are valuable for us to continue enhancing our platform. Thank you for sharing your experience!