G2

Yael F.

Digital Marketing Coordinator

Mid-Market (51-1000 emp.)

2/3/2023

"Great tool for managing social"

4.5/5

What do you like best about Sprout Social?

The publishing calendar is so helpful in mapping out our organic posts. I also like the scheduling insights on what time is best to post. The smart inbox is also so helpful in corralling all comments and mentions in one place. Review collected by and hosted on G2.com.

What do you dislike about Sprout Social?

There are a few quirks, as I imagine all platforms have. I find it a little surprising and frustrating that I can't open a post that has already launched within Sprout. Sometimes, I want to be able to view my own post or a post someone else on the team made and it doesn't appear that I can do so without going into the social account directly. Review collected by and hosted on G2.com.

What problems is Sprout Social solving and how is that benefiting you?

Being able to schedule posts is great, especially on the weekends or days we know are going to be busy. The ability to see everything in our inbox is fantastic - to be able to see, monitor, and respond to all comments. If someone posts a negative comment or Google Review, we're able to see it quickly and respond, which would be more challenging to keep up with if we were to monitor each account natively. I really like that Sprout actually sends you an alert email when someone has posted a Google Review. Review collected by and hosted on G2.com.

Response from Max Pete of Sprout Social

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It's great to hear that Sprout Social has been beneficial for scheduling posts and managing your social inbox. We understand your concerns about the limitations in viewing launched posts within Sprout, and we'll make sure to share this feedback with our team for future enhancements.