G2

Alina S.

Growth and Insights Specialist

Small-Business (50 or fewer emp.)

1/20/2023

"Small project - social listening for digital product studio"

4/5

What do you like best about Sprout Social?

The customer service has been excellent. The onboarding support was highly attentive and comprehensive, but the best part was how customized our experience has been. We only needed to use Sprout for a very small scope, and the team was able to help us find creative workarounds to make it work and get the most value out of the platform. One of the reasons we chose to go with Sprout over the other companies we spoke to was this customized solution, where others tried hard to push us to a larger package with more capabilities than we needed. The platform itself is easy to use (thanks to the onboarding help!) and it's been a great experience so far. Review collected by and hosted on G2.com.

What do you dislike about Sprout Social?

I suppose the only downside is the limited number of keywords, but I know that has more to do with the plan that we chose than the functionality of the platform. Review collected by and hosted on G2.com.

What problems is Sprout Social solving and how is that benefiting you?

We are a digital product studio, meaning we build digital products for funded founders and innovate digital products for enterprise companies. In this type of business, we meet our customers in person at events or through other connections, meaning that we can't launch a digital ad campaign to bring in more business. Instead, we wanted to discover conferences and events our clientele are attending that are not already on our radar. We hoped that we'd be able to find a social listening tool that would allow us to ultimately create a list of events that our customer base is attending. What we found when speaking to social listening tool representatives was that this is quite difficult without already knowing the name or hashtag associated with the event. When it came to looking for a solution that allowed us to pull all Tweets from our list of people and then filter them based on keywords, this feature was usually wrapped up in a massive, comprehensive plan that included countless other features we did not need. Especially because our list is so long (1400), so with other companies, we would need to upgrade to the maximum plan for that number. Sprout found a way to give us the functionality we need without tons of extra features we do not need. Review collected by and hosted on G2.com.

Response from Max Pete of Sprout Social

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We're thrilled to hear that you've had an excellent experience with our customer service and onboarding support. Providing a customized solution to meet your specific needs is a top priority for us. We appreciate your feedback and are glad to hear that the platform has been easy to use for your small scope.