G2

JC

James C.

Global Community Manager

Internet

Mid-Market (51-1000 emp.)

Originally submitted 10/15/2015

"Functional and fantastic"

4/5

What do you like best about Sprinklr Social?

Without a doubt, I like the broad functionality of the program. Sprinklr has everything in a package that works for us as a brand, and they can tailor their platform to your needs. I enjoy their social listening capabilities the most, as that module really helps to inform our brand to make the right decisions on social and more. Review collected by and hosted on G2.com.

What do you dislike about Sprinklr Social?

The only issue I have is with the price tag, as it can be incredibly expensive. If you package it correctly, the overall cost can be reduced. Review collected by and hosted on G2.com.

Recommendations to others considering Sprinklr Social:

You get what you pay for -- it may be expensive if you're looking for a large implementation, but it is worth it. Review collected by and hosted on G2.com.

What problems is Sprinklr Social solving and how is that benefiting you?

It's a game changer. We use Sprinklr as our global marketing and customer care hub, which has allowed us to stay on top of (and be relevant) in real-time conversations with fans and others who we've identified through social listening. Review collected by and hosted on G2.com.