G2

Anoop Y.

Enterprise (> 1000 emp.)

10/15/2026

"Powerful platform for customer experience"

5/5

What do you like best about Sprinklr Social?

Sprinklr Social and Sprinklr services played a key role in enabling an excellent customer experience for large-scale, transformative digital products such as the Maruti Suzuki App and the EV Charging App. The platform’s offerings helped us streamline customer support operations by leveraging case management solutions, live chat capabilities, and insights that made it easier to identify customer pain points. Overall, the platform has been valuable in improving customer sentiment toward our digital solutions, boosting app ratings, and resolving customer issues before they escalate. Review collected by and hosted on G2.com.

What do you dislike about Sprinklr Social?

Navigation across multiple modules can feel complicated, particularly when you’re setting up custom workflows and analytics. As a result, the learning curve can be quite steep for new users. Review collected by and hosted on G2.com.

What problems is Sprinklr Social solving and how is that benefiting you?

Sprinklr Social helps us centralize ORM, customer feedback monitoring, and social media engagement for the Maruti Suzuki App and the EV Charging App. It allows us to resolve issues faster, streamline customer support workflows, and improve the overall customer experience through timely, relevant interactions. As a result, it also supports better app ratings and strengthens brand perception. Review collected by and hosted on G2.com.