G2

Shruti D.

HR / People's Team

Mid-Market (51-1000 emp.)

7/24/2025

"Feature Rich Social Platform That Keeps Getting Smarter"

5/5

What do you like best about Sprinklr Social?

What I like most about Sprinklr Social is how it brings all social interactions into one place and offers seamless integrations across channels. The AI powered features, such as response suggestions, sentiment analysis, and smart workflows, help teams work more efficiently and manage conversations at scale. It also provides strong analytics and actionable insights, and considering the breadth of features and capabilities it offers, the platform delivers good value for enterprise teams. Review collected by and hosted on G2.com.

What do you dislike about Sprinklr Social?

Sprinklr Social offers a lot of powerful features, but it can sometimes feel a bit overwhelming for new users. A simpler interface and faster performance in some areas would make the overall experience even better. Review collected by and hosted on G2.com.

What problems is Sprinklr Social solving and how is that benefiting you?

Before Sprinklr Social, managing customer conversations across multiple social channels was time-consuming and often required switching between different platforms.

We struggled with tracking high-volume escalations efficiently and ensuring timely responses. With Sprinklr, we can now centralize monitoring, automate workflows, and prioritize critical cases more effectively.

This has helped us improve response times, streamline issue resolution, and deliver a better customer experience while maintaining a stronger brand reputation. Review collected by and hosted on G2.com.