![Claire D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claire D.")
CD

Claire D.

Directrice Marketing

Mid-Market (51-1000 emp.)

7/2/2025

"SPREAD: the best software to retain and value our customers"

5/5

What do you like best about SPREAD?

Since we started using SPREAD, our loyalty strategy has taken on a new dimension. The customizable missions system allows us to engage our customers beyond the purchase act: participation in surveys, sharing on social networks, and above all, encouraging them to leave reviews on our Google page. This last feature has significantly improved our online visibility and strengthened the trust of new customers.

Setting up the loyalty program was intuitive thanks to SPREAD's user-friendly interface. Our customers particularly appreciate the clarity of the points system and the variety of rewards offered. On our side, we benefit from better segmentation and an in-depth analysis of purchasing behaviors, which allows us to adjust our marketing campaigns in real-time.

Advantages of SPREAD:

- Easy creation of personalized loyalty programs

- Effective encouragement for collecting customer reviews on Google

- Intuitive and pleasant user interface

- Powerful analysis and segmentation tools

And in addition, we can also manage our newsletters, SMS, games and animations, marketing automation, popup display on the site, unified CRM management, etc... Review collected by and hosted on G2.com.

What do you dislike about SPREAD?

The multitude of features may require some time to master all the subtleties, but the tool remains very intuitive. Review collected by and hosted on G2.com.

What problems is SPREAD solving and how is that benefiting you?

SPREAD solved two major issues for our company:

1. The lack of post-purchase customer engagement

Before SPREAD, once the sale was concluded, we had few levers to maintain a continuous relationship with our customers. Thanks to their gamified loyalty program system, we managed to establish a real dialogue with our community. Our customers regularly return to our site, interact with our content, and feel valued, which has significantly increased our repurchase rate.

2. The difficulty in collecting customer reviews on Google

Obtaining authentic and visible customer reviews was a real challenge. SPREAD allowed us to integrate this request into the customer journey, in a smooth and natural way. Result: our Google rating has climbed, and this translates into better local SEO and an increase in the conversion rate on our site.

What this has brought us:

- An engaged and loyal community

- A better ROI on our marketing campaigns

- A strengthened brand image thanks to social proof

- More online visibility through positive customer reviews Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: OrganicAI Translated

See what 5 reviewers think of SPREAD

4.7 out of 5 · Verified reviews from real users

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