--- title: SpotOn Reviews meta_title: 'SpotOn Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 240 reviews by the users' company size, role or industry to find out how SpotOn works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 240 scale: '5' date_modified: '2026-07-19' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # SpotOn Reviews **Vendor:** SpotOn **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.4/5.0 **Total Reviews:** 240 ## About SpotOn SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry ## SpotOn Pros & Cons **What users like:** - Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences. (84 reviews) - Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning. (66 reviews) - Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one. (49 reviews) - Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues. (43 reviews) - Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement. (28 reviews) - Users value the **streamlined platform** of SpotOn, integrating payment processing, marketing, and management tools effectively. (27 reviews) - POS Integration (22 reviews) - Efficiency (20 reviews) - Reporting (19 reviews) - Reliability (17 reviews) **What users dislike:** - Users experience **poor customer support** with long wait times and inadequate assistance during critical moments. (26 reviews) - Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless. (16 reviews) - Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage. (15 reviews) - Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses. (14 reviews) - Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows. (13 reviews) - Payment Issues (12 reviews) - System Instability (12 reviews) - Update Issues (12 reviews) - Inadequate Reporting (11 reviews) - Users note the **integration issues** with essential platforms, impacting overall functionality and ease of use. (11 reviews) ## SpotOn Reviews ### 1. The install was quick and mostly painless **Rating:** 5.0/5.0 stars **Reviewed by:** Art M. | Director Information Technology Application Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about SpotOn?** It’s a new system replacing an old system. We had the new technology is great and the customer support has been incredible. Natala Dinoto has been incredibly helpful and extremely responsible has been to our establishment multiple times to aid our employees **What do you dislike about SpotOn?** The learning curve was a bit steep for our employees, but we had an incredible customer service agent in Natala that helped create a system we could use and answered all questions **What problems is SpotOn solving and how is that benefiting you?** The system is being tailored to our type of business, which is bar only **Official Response from Lauren Morgan:** > We're glad to hear you're loving our POS system and Natala has been so helpful! We'll be sure to pass thing along! We’re here to work with you, for you. Thank you for your review, Art! ### 2. Amazing support from the Spot On team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about SpotOn?** The support is amazing and our rep Michael went above and beyond to ensure we had everything needed to succeed for our re-opening. **What do you dislike about SpotOn?** Nothing so far. Everything is great! We love it **What problems is SpotOn solving and how is that benefiting you?** It's just a great system that meets our needs in all ways. **Official Response from Lauren Morgan:** > Thank you for your kind review! We are so happy Michael went above and beyond to assist you with reopening. We are proud to be partnering with you and your business! ### 3. Experience with Local-Op **Rating:** 5.0/5.0 stars **Reviewed by:** Mafia Sushi . | Co-Owner / Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about SpotOn?** Lucky our Local-Op was very helpful with our requests and concerns that we had call support but unable to fix it for us. **What do you dislike about SpotOn?** Customer support on call doesn't seem to have the same skill set as the local-op. Not to mention among customer support on the phone sometime gave out a different information that not necessary correct. **What problems is SpotOn solving and how is that benefiting you?** Lucky able to set up the screen layout and some back of the house that meet our needs **Official Response from Lauren Morgan:** > Thank you for both your kind words and feedback, Mafia Sushi! We’re proud to help support you and your business. ### 4. Spot on is a very user friendly, fast software **Rating:** 4.5/5.0 stars **Reviewed by:** Megan P. | Front of house Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about SpotOn?** Spot on is so quick, there is almost never any load time when entering orders. **What do you dislike about SpotOn?** As a manager, there are several features that I wish were available with spot on, and have honestly surprised me that they arent available. **What problems is SpotOn solving and how is that benefiting you?** The speed that spot on operates makes entering in orders so much quicker, and therefore results in better service to our customers due to less time spent at the POS **Official Response from Lauren Morgan:** > Thank you for your kind review, Megan! We are happy to hear you're loving SpotOn! ### 5. Not bad and 24/7 Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jesus M. | Application Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about SpotOn?** Its 24/7 Support from customer service and also other departments. **What do you dislike about SpotOn?** There are times where the payment terminals have outages and are not able to use them to charge or they need to be restarted because they are not receiving signal from the POS **What problems is SpotOn solving and how is that benefiting you?** Any support or menu structure problem that we have. It allows for us to operate our business better and easier for the customer as well. **Official Response from Lauren Morgan:** > Thank you for your kind words, Jesus! We’re proud to help support you and your business. ### 6. Spot on is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Krystal M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2025 **What do you like best about SpotOn?** The customer support team is top notch! The system is easy to learn and navigate and there's sooo many different ways to track inventory, labor, sales, gains, and losses. **What do you dislike about SpotOn?** Adding in new discount "reasons" can be a bit tricky but the customer support team is always available and very helpful so to be honest there's nothing I haven't loved about this system so far! **What problems is SpotOn solving and how is that benefiting you?** It has helped me keep track of liquor and food much better than the previous system and helped me see where I'm losing product/sales **Official Response from Allison Bailey:** > Thank you for the positive feedback! We're glad to hear that our system is helping you track inventory, labor, and sales effectively. We understand that adding new discount reasons can be a bit tricky, but we're here to support you every step of the way. ### 7. Spot on **Rating:** 5.0/5.0 stars **Reviewed by:** Sonja F. | Electrician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2025 **What do you like best about SpotOn?** Self explanatory and obvious where things are. Once everything is in the system it’s pretty easy to understand. **What do you dislike about SpotOn?** When something isn’t in the system, it makes it difficult to find it and sell it **What problems is SpotOn solving and how is that benefiting you?** It’s cheaper to use than clover **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback, Sonja! We are happy to hear you are loving our POS. We're excited to partner with you and your business! ### 8. Clumsy system that adds work to your plate **Rating:** 0.0/5.0 stars **Reviewed by:** Jason P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about SpotOn?** There is no feature that stands out as a "win" with this system. **What do you dislike about SpotOn?** Spoton is a poorly architected and designed system with faulty hardware. It's really multiple individual applicaitions stitched together with an attempted single sign on that causes the user to have to bounce from one application to another in order to accomplish everyday actions. As well, functions are split across these applications and the physical in-store terminals meaning you can't do everything you need from one, the other, or both. The effect is a maddening inefficiency that adds to your daily work and frustration. As well, the hardware is buggy and freezes mid-shift although it's new, right out of the box. Spoton support isn't really support. It's set up as an answering service of sorts that, when you call, takes messages and creates tickets for follow up later. No immediate action. These support tickets somehow then get routed to multiple teams so you end up following up several times with different POCs. All in all, it's as if they've built a system to inject inefficiency into your operations. Just say no to this system unless you want out of date designs, runaway feature dev on top of multiple software systems, and hardware that freezed on you in the middle of service. All backed by disengaged, poorly organized customer support. **What problems is SpotOn solving and how is that benefiting you?** They actually create new problems, so not a benefit. More of a curse. **Official Response from Allison Bailey:** > We apologize for the inconvenience you have experienced with our system. We take your feedback seriously and will work to improve the architecture, design, and hardware functionality to provide a better user experience. ### 9. Krystle was Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about SpotOn?** Krystle Simms who literally would work day and night to make sure I could navigate the BOH portal and update/ upload items. **What do you dislike about SpotOn?** No save button in BOH to know when I have completed and saved something. **What problems is SpotOn solving and how is that benefiting you?** It is our point of sale system. **Official Response from Lauren Morgan:** > Thank you for your kind feedback, Ashley! Couldn't agree more -- Krystle is a true asset on our team! We are excited to partner with you and your business! ### 10. Excellent response to a large batch settlement **Rating:** 5.0/5.0 stars **Reviewed by:** Mark P. | President/owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2025 **What do you like best about SpotOn?** The dashboard they have created and continue to improve makes things easy to understand, the savings to my business is huge. **What do you dislike about SpotOn?** Originally it was you normal working out the kinds b.s. then trying to communicate with someone was almost immpossible. Now I have a go to laision with Kristin .it makes my life so much easier to have a direct email and number to communicate with the same person . Great job by spot on to listen to their customers and a BIG KUDOS TO KRISTIN for her excellent listening skills and her ability to resolve things. THANK YOU **What problems is SpotOn solving and how is that benefiting you?** Large batch deposits, lifting batch limits. Changing batch times to adjust to our late hours. **Official Response from Allison Bailey:** > We're thrilled to hear that you find our dashboard easy to understand and that it has resulted in huge savings for your business. We appreciate your feedback and are constantly working to improve our services. ### 11. New Owners = Issues - Lucky to the RESCUE **Rating:** 5.0/5.0 stars **Reviewed by:** romy o. | Assistant General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about SpotOn?** We love Lucky, his knowledge and friendliness is 10/10. He is the literal definition of above and beyond. Keep him as long as you can, because he is a gem! **What do you dislike about SpotOn?** So far, nothing yet. We need charging ports and that might be the fix we need. **What problems is SpotOn solving and how is that benefiting you?** Connectivity issues, dropping payment etc. **Official Response from Lauren Morgan:** > Thank you for your kind words! Lucky is an asset here at SpotOn! We’re proud to help support you and your business. ### 12. Overall positive experince but with opportunities **Rating:** 3.5/5.0 stars **Reviewed by:** Kurt M. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about SpotOn?** The most important thing for me was to have the ability to integrate 3rd party. We have accomplished that via Spot On **What do you dislike about SpotOn?** It did feel like our company was much more in the beta phase or growth with the Spot On. It felt as if the transistion was going to be easy and we dealt with challenge. **What problems is SpotOn solving and how is that benefiting you?** We have had some opportunities, when the system goes down it goes down hard. We have overtime become better trouble shooters. Regarding Spot On Support it has improved. The Enterprise support is an upgrade. **Official Response from Lauren Morgan:** > Thank you for both your kind words and feedback, Kurt! We’re proud to help support you and your business. ### 13. Bacchus vs SpotOn **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph E. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about SpotOn?** I love the local support that we have. His name is Brandon. We utilize him often as my team is always wondering if and how we are able to modify items. I like that spoton is very versatile in ways to ring things in. I also like that it integrates with teamworks. Very helpful for payroll. Brandon, our support point person is phenomenal. Very efficient, friendly and a pleasure to have around **What do you dislike about SpotOn?** Can't view sales reports from pos Credit cards have to be inserted multiple times to complete transactions and don't retain customer info to close out Crash when it's busy **What problems is SpotOn solving and how is that benefiting you?** Inventory issues ### 14. The best software and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about SpotOn?** The software is honestly way more than I need as a counter-service restaurant, but with that,I know that I'll never have to look for a new POS system ever. SpotOn is the fourth POS system I have used and it is by far the best. There is a learning curve if you're used to more intuitive systems like Square, but once you see how versatile this software is, you'll never want to go back. **What do you dislike about SpotOn?** There have been two areas where SpotOn could improve in my opinion. First is the invoicing software. Ideally, I'd be able to have a separate menu that I could use to build invoices. The current system is either all custom amounts, or a copy of an order placed in the POS. It's workable, but not as efficient as I'd like. The second is the speed of transactions. I have a food truck that uses a SpotOn handheld, and the speed that the handheld works isn't as quick as Square run on a good iPad. It's a difference of seconds, so it's only noticeable when you are in a rush, but that's also when you need that speed the most. **What problems is SpotOn solving and how is that benefiting you?** SpotOn has helped me fully integrate my multi-faceted business under one Point of Sale. Now I have a fully functional restaurant POS that I can also run a food truck and a separate catering/events department from. It has brought all of my reporting under one roof, and I am hoping to integrate my marketing software and scheduling software into SpoOn within the next year. A side note: I have asked about integration with Spillover marketing software, and would like an update on the timeline for integration. ### 15. Very helpfull and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos S. | HR Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about SpotOn?** I appreciate that it is very user-friendly and operates smoothly; however, if I encounter any issues, there is always someone available to assist me immediately. In particular, my account advisor, Ivan Monroy, is always available to assist me and resolve any issues. **What do you dislike about SpotOn?** There are times when I make changes online, and it takes a little while for them to be reflected in my physical system, but it’s just a matter of time. **What problems is SpotOn solving and how is that benefiting you?** It helps me keep my business more organized and well-managed. ### 16. IT super fast and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Chadley J. | Co-owner of Castro's Cuban Food , Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2024 **What do you like best about SpotOn?** Being able to speak to an actual human when calling customer support. That spoton sent someone to prgram and spend the day with us when onboarding. That was must better then previous POS. Now having IT on island is a huge plus. **What do you dislike about SpotOn?** When there is software glitches and pos downtime, which can happen quite frequently. Some more reporting options would be helpful specifically for tip pulling. **What problems is SpotOn solving and how is that benefiting you?** I'm doing less paperwork witht the customer signing the pos themselves. Its easy enough for me to update and add menu items myself. ### 17. Lucky was fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony J. | Assitant gm, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about SpotOn?** Fast professing, BOH & FOH are great systems **What do you dislike about SpotOn?** Multiple websites and logins for different tasks **What problems is SpotOn solving and how is that benefiting you?** Reports, eod, etc **Official Response from Lauren Morgan:** > Thank you for such a kind review, Tony! We agree, Lucky is a true asset on our team. We are proud to partner with you and your business! ### 18. SpotOn Provides Great Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2025 **What do you like best about SpotOn?** Jason Kim has been a great support with all my questions about Spot On. There are many times we speak, and he has a solution immediately, and if he doesn't then, he researches so he can get me the best one later. **What do you dislike about SpotOn?** I wish I had Jason sooner. The previous support I had left, and I've been without someone for awhile. **What problems is SpotOn solving and how is that benefiting you?** Restaurant POS **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback! Jason is a true asset on our team. We're excited to partner with you and your business! ### 19. It’s Spot On **Rating:** 5.0/5.0 stars **Reviewed by:** Reagan D. | Restaurant Managwr, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about SpotOn?** I love how readily available help is if we ever run into a problem. There haven't been many but everything is fixed accordingly and promptly. I also appreciate how user friendly everything is. From FOH to BOH operations. **What do you dislike about SpotOn?** I wish that we would be able to re-open a check that's been closed and take an item off and then reclose it without having to charge the customers CC again. **What problems is SpotOn solving and how is that benefiting you?** We had connectivity issues with past point of sale systems and with spot on we have minimal problems. **Official Response from Allison Bailey:** > We're glad to hear that you find our customer support readily available and helpful. We strive to provide prompt assistance and user-friendly solutions for all our customers. ### 20. challenged **Rating:** 0.5/5.0 stars **Reviewed by:** Donita M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about SpotOn?** The hand helds devices, also the print out in both our back of house &n front of house, also the support team.( most of the time) **What do you dislike about SpotOn?** The system itself is confusing not user friendly, not intuitive, to much content that's not needed. **What problems is SpotOn solving and how is that benefiting you?** we know have hand devices & print outs in the kitchen **Official Response from Lauren Morgan:** > Hi Donita - thank you for your review. Will you please reach out to me at laurenr@spoton.com so we can help make things right? ### 21. Good open communication with their teams. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about SpotOn?** Great team and support when needed and for any feature requests. **What do you dislike about SpotOn?** No direct in house delivery although they do work well with Captain AI as a dispatch platform. Also they are building out direct integrations with third party delivery platforms such as DoorDash and Uber. **What problems is SpotOn solving and how is that benefiting you?** Working on direct integration with third party delivery platforms such as DoorDash and Uber. Should help with order consistency from those platforms and saves us money because we won't have to pay for another integration service. **Official Response from Lauren Morgan:** > Thank you for your kind words and feedback! We’re proud to help support you and your business. ### 22. Amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Brysen U. | Executive Chef, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about SpotOn?** Spot on works well for a POS. We use them in our venue, pool hall and horse racing bar. If we ever have an issue our guy Michael comes by and solves it in no time. They also provide online training for every level of user in our system. **What do you dislike about SpotOn?** The only negative I have. Was not receiving Michael's information sooner from our GM. **What problems is SpotOn solving and how is that benefiting you?** Ghosts were in the machine. Thank goodness Michael exercized the double printing demons. **Official Response from Lauren Morgan:** > Thank you for your kind words, Brysen! We’re proud to help support you and your business. ### 23. SpotOn has been a game changer for us **Rating:** 5.0/5.0 stars **Reviewed by:** Bill F. | General Manager/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2024 **What do you like best about SpotOn?** It's great how well all the systems integrate. From reservation software to POS & from POS to KDS. Our hosts have up to the minute, accurate wait times at the front door. Servers have a user friendly handheld or POS to deliver prompt and accurate orders. **What do you dislike about SpotOn?** Haven't had any issues. Our questions arc usually answered very quickly. **What problems is SpotOn solving and how is that benefiting you?** Puts all our restaurants needs in one place **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback, Bill! We are happy to hear you are loving our POS. We're excited to partner with you and your business! ### 24. So far, so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Ross A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about SpotOn?** The best thing about it is not paying CC Fees! **What do you dislike about SpotOn?** Ebt transactions is on a different hardware **What problems is SpotOn solving and how is that benefiting you?** Paying CC fees, saving money! **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback, Ross! We're excited to partner with you and your business! ### 25. Extraordinary service !!! **Rating:** 5.0/5.0 stars **Reviewed by:** fabia a. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SpotOn?** Fast system , easy to navigate , easy to take payments **What do you dislike about SpotOn?** Takes to long to deposit the money , and the deposit is always the end of the day **What problems is SpotOn solving and how is that benefiting you?** When we have any problem is always solve by phone **Official Response from Lauren Morgan:** > We're glad to hear you're loving our POS system! We’re here to work with you, for you. Thank you for your review, Fabia! ### 26. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Megumi I. | Server, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about SpotOn?** Very specific to ring up drinks and food orders **What do you dislike about SpotOn?** Can not minimize floor plan, so each time I have to scroll down **What problems is SpotOn solving and how is that benefiting you?** Fast and easy to use **Official Response from Lauren Morgan:** > Thank you for your kind words, Megumi. We genuinely appreciate your feedback. We’re proud to help support you and your business! ### 27. Great customer service and generally a very user friendly system **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren G. | Event Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about SpotOn?** As a manager, this is the easiest system I've used in terms of making quick changes or updates. In a fast paced environment, having to restart the POS system to make a change in price or an addition could take 5 or more crucial minutes. It was almost as if the program creator had never worked in a restaurant before. With SpotOn, I log into the website, make a change and it automatically updates it throughout the building. Customer support is also 24/7 which is amazing. The other company we used in the past stopped their workday around 5pm and we'd have to wait hours for a call back from someone on the emergency line. **What do you dislike about SpotOn?** There are a few more restrictions with settings in comparison to systems we've used in the past. Although, we are not a typical restaurant so others may not run into the same issues. **What problems is SpotOn solving and how is that benefiting you?** Efficiency. The POS computer is very straightforward. Because of this, orders are entered faster and get to the customer quicker than before. **Official Response from Allison Bailey:** > Thank you for sharing your positive experience with SpotOn! We understand the importance of quick and seamless updates in a fast-paced environment. We strive to provide top-notch service and support your business with every decision we make. ### 28. I enjoy using spoton for the most part. It does not work well in our application of a tapas style **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about SpotOn?** The best thing about spoton is the quickness in changing POS buttons/modifications on the fly. Also, the responsiveness and high quality of support given by Jason Kim really elevate my experience with your product. **What do you dislike about SpotOn?** That you cannot pick two items and modify them at the same time. **What problems is SpotOn solving and how is that benefiting you?** Modification and menu changes on the fly are easy with this system. **Official Response from Lauren Morgan:** > Thank you for sharing your experience with our system! Jason is a true asset on our team. We strive to provide the best service possible. Please do not hesitate to reach out if you ever need anything. ### 29. POS works great. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about SpotOn?** Easy to use. Customer service is always quick to help or do any updates. Online ordering and customer database is a big reason I made the switch. **What do you dislike about SpotOn?** Setup with initial rep was painful. Rep was not helpful **What problems is SpotOn solving and how is that benefiting you?** Online ordering - I didn’t have this option before with my last POS. Growing the online sales was a main focus of mine. Also getting customer info to send specials and keep in contact. **Official Response from Lauren Morgan:** > Thank you for your kind words! We’re proud to help support you and your business. ### 30. SpotOn is helpful every step of the way. **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana P. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2024 **What do you like best about SpotOn?** The ease of programming, using it, as well as great customer service. The software and hardware is reliable. The dashboard offers great information and the reporting is easy to use both on the desktop and the mobile app. The marketing tools have been also very useful and the integration with online ordering and dashboard is seamless. **What do you dislike about SpotOn?** Some of the reporting could be better, in real time or mre comprehensive. **What problems is SpotOn solving and how is that benefiting you?** Consistency and expediency/efficiency. ### 31. Bartender that just started using SpotOn **Rating:** 4.0/5.0 stars **Reviewed by:** Zak G. | Bartender, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about SpotOn?** Pretty easy user interface. Lots of customizable options within the program. Modifying food items, lite sauce, sauce on the side, and **What do you dislike about SpotOn?** The font is too small on the suggested tips in receipts. When you use the “divide balance” button the suggested tip only prints out on one receipt. **What problems is SpotOn solving and how is that benefiting you?** Keeping track of inventory for FOH and BOH. **Official Response from Lauren Morgan:** > Thank you for your kind words, Zak. We genuinely appreciate your feedback. We’re proud to help support you and your business! ### 32. Overall not terrible but feels outdated and clunky. **Rating:** 1.5/5.0 stars **Reviewed by:** Casey B. | Chef de Cuisine, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about SpotOn?** The tech they sent to help with the install was helpful and did a good job of helping everyone get situated with the new system. **What do you dislike about SpotOn?** Feels like an old stystem. Isn't very intuitive and requires a lot of phoning out to customer service for issues that should be able to be resolved in house. **What problems is SpotOn solving and how is that benefiting you?** Trouble interfacing with To Go services. Customizing and changing menu items is clunky. **Official Response from Lauren Morgan:** > We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you. ### 33. Decent computer system but all the fees seem to be excessive. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about SpotOn?** All the reports I can pull from the system. **What do you dislike about SpotOn?** I wish there was a way I could put salary employees in the system and have it divided for the month to get a more accurate payroll percentages. **What problems is SpotOn solving and how is that benefiting you?** NA **Official Response from Lauren Morgan:** > Thank you for sharing your experience with our system! We strive to provide the best service possible. Please do not hesitate to reach out if you ever need anything. ### 34. Krystal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SpotOn?** The service level we receive from Krystal, she responds immediately and always has answers and when she doesn’t she know where to find them . Gets back with you quickly **What do you dislike about SpotOn?** Back office . Things are too wordy . Difficult to find line items when trying to search **What problems is SpotOn solving and how is that benefiting you?** Reservation management **Official Response from Lauren Morgan:** > Thank you for sharing this wonderful feedback! We’re so glad to hear that Krystal has been so responsive and resourceful in supporting you. We're proud to be working with you and your business! ### 35. The most incredible onboarding and support of any software we've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about SpotOn?** Implementation and support are nothing short of amazing. The team responds in a matter of minutes to a few hours on any questions. Onboarding for our entire team was a breeze - they handheld us the entire process. The features of the system and usability are just the best on the market. Easy to use and to train staff on. **What do you dislike about SpotOn?** Looking forward for SpotOn to integrate with hotel PMS systems. **What problems is SpotOn solving and how is that benefiting you?** Stability and uptime as well as support. Cellular fail over ensures we dont have downtime **Official Response from Allison Bailey:** > Thank you for your kind words about our implementation and support. We're glad to hear that the onboarding process was smooth for your team and that the system's features and usability have been beneficial. We understand the importance of integrating with hotel PMS systems and will keep that in mind for future developments. ### 36. Great Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about SpotOn?** SpotOn has some excellent service reps who are amazingly helpful. **What do you dislike about SpotOn?** The number of times we have to call on customer service. **What problems is SpotOn solving and how is that benefiting you?** Its the platform that was chosen by those who consulted on our restaurant. **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback! We are happy to hear you are loving the support as we take immense pride in our customer support and service. We're excited to partner with you and your business. ### 37. SpotOn's Customer Service was Great! **Rating:** 3.5/5.0 stars **Reviewed by:** Kathryn E. | Business Owner - Used Books Seller and Book Reviewer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2024 **What do you like best about SpotOn?** The customer service for SpotOn I have really enjoyed, and I am going to miss. Early in the process, our store was matched with Jonathan Smith. Jonathan's been fantastic. He's an email or a phone call away, quick to respond when I send an email, and always sends me what I need or does what needs doing for me quickly (usually within 24 hours) so I can focus on other aspects of the business that require less software programming or backend access. And he's always thorough when investigating whatever odd problem or inconsistency we discovered and helped me understand what was going on. SpotOn can do A LOT. I'm sure we didn't take advantage of every feature that would have been helpful. And the reporting is pretty extensive and easy to manipulate to get the information that I needed - which I greatly appreciate. We used Teamwork as a scheduling and clock-in system, and it is fairly easy to understand and to use, and integrates well with the SpotOn POS. **What do you dislike about SpotOn?** We set up with SpotOn Restaurant, but as our company pivoted, we started focusing more on retail products than made-to-order foods and drinks, and SpotOn became not as good a fit for us. Towards the end of our partnership with SpotOn, the POS software in store got fairly glitchy. We wondered whether our extensive item library was straining the system, but were never able to determine a cause for the frequently long pauses in service. The options on every screen are extensive, and if you don't know where on the screen the option that you need is and what exactly it is called and the header it is under, it is easy to miss checking or unchecking a box that leads to problem at the POS in the store. One thing Square does that SpotOn does not is alert you if you are trying to create a duplicate UPC code. The go-around I discovered was to search my Menu Items by barcode to determine if the code I was about to enter for a new product was already in use. That works, but it is clunky. **What problems is SpotOn solving and how is that benefiting you?** We were struggling with Square, and SpotOn worked as a great alternative for a while. While it can be difficult with both systems to figure out where to go to do what you need to do, SpotOn's customer service was far better than Square's and SpotOn was willing to train us via multiple video calls and screen shares to do what we wanted and needed to do. **Official Response from Allison Bailey:** > We're pleased to have been able to provide you with a better alternative to Square and to offer the training and support you needed. Your feedback is important to us, and we will continue to work on enhancing our system and services to better meet your needs. ### 38. Excellence worker **Rating:** 5.0/5.0 stars **Reviewed by:** Parish L. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about SpotOn?** Excellence technical support, fast and knowledge **What do you dislike about SpotOn?** Request number too long (Can not remember). **What problems is SpotOn solving and how is that benefiting you?** Our kiosks having problem and need SpotOn involve. Lowell from SpotOn came and help us to solve the problem very fast. **Official Response from Lauren Morgan:** > Thanks so much for your kind feedback, Parish! We're excited to partner with you and your business. We are happy to hear you are satisfied with our technical support. We take immense pride in our customer service as it's at the core of what we do. ### 39. SpotOn has been great, and easy to connect with support. **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about SpotOn?** I like how easy it is to get help from SpotOn Support. The few times I've needed things added to the menu or any changes to improve our POS we've quickly gotten the help we have needed. Our health check in guy, Phil, has continously responded to emails and been in the store to see how things are going and does a great job doing so. **What do you dislike about SpotOn?** I'd say the one issue I have really had with SpotOn was when there was an outage on getting our online orders from Doordash, Ubereats, and Grubhub through our integratuon **What problems is SpotOn solving and how is that benefiting you?** SpotOn has continuosly helped me change and add products to our POS. ### 40. Fast, effective, and easy to understand **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about SpotOn?** The BOH for menu functionality and employee management is really quick and easy to understand how to make adjustments in order for staff to effectively ring in menu items. **What do you dislike about SpotOn?** We've had problems in the past with buffering when ringing in menu items. We also had a problem with our gift cards when SpotOn changed over this past year and we have to add "99" to the front of gift cards when being used. **What problems is SpotOn solving and how is that benefiting you?** Restaurant reporting has helped majorly with tracking inventory, labor, and sales. The straight forward layout of information helps with quickly analyzing important information. ### 41. Great POS...Update the Handheld **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel S. | Regional Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about SpotOn?** I love the cloud based system. I can update items from the workstation. I can access from my phone and my laptop in the store or at home. I love the Meraki device for internet backup. There are a lot of add ons and features. We use Reserve and like it. Didn't love Teamwork. Would like to see Schedulefly as a partner. **What do you dislike about SpotOn?** Handhelds are not reliable. Competitor Toast has reliable and user friendly hardware/software that we see our competitor restaurants easily using. It is a critical item for us that this improve as we are working to be more efficient and reduce labor. Would love to see the website feature demo but have not received anyone reaching out. As well often a new feature is released and has lots of bugs still. We don't trust new features until many months have gone by. **What problems is SpotOn solving and how is that benefiting you?** Online ordering has been great. ### 42. Spot On Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about SpotOn?** Brandon is the most helpful guy! He’s the answer man when we have problems or questions.. Pretty user friendly **What do you dislike about SpotOn?** I don’t have any dislikes at this time .. I have to ask the staff **What problems is SpotOn solving and how is that benefiting you?** It does what a POS should do **Official Response from Lauren Morgan:** > Thank you for your kind words! Brandon is a true asset! We genuinely appreciate your feedback. We’re proud to help support you and your business. ### 43. Resturaunt server /manager **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly H. | Career Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about SpotOn?** It is user friendly and makes life easier with all the options and diffrent equipment that they offer to help buisnesses be successful. Jessica is an assest to the company. We use our equipment 365 days a year. The implementation was ok it took time to work out some kinks but she was available and worked hard to help us. The ease of integeration was good as long as we had the correct people like Jessica. **What do you dislike about SpotOn?** Having diffrent customer service people on the weekend to work on issues that are not familar with our resturant needs and and the functions of our menu. The implatation took some time to tweak and get all the correct modifiers and sides in the rite places . Some of the customer support made things harder for they did not know what was best they fix a problem only to creat more problems. Thank god for Jessica she was a savor. **What problems is SpotOn solving and how is that benefiting you?** New Menu, We have new food names and new pricing. Providing the tools for faster emplatation and faster payment options. **Official Response from Allison Bailey:** > We're thrilled to hear that SpotOn has been user-friendly and beneficial for your business. We appreciate your feedback and are glad to have Jessica as part of our team. ### 44. Smart, Friendly, Thorough Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan J. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2024 **What do you like best about SpotOn?** SpotOn is so helpful for our business because of how their platform is always learning and getting better! Jonathan Smith is our rep and he makes our lives so much easier. He is readily available, knowledgeable, and takes time to understand our needs! **What do you dislike about SpotOn?** There are a ton of options and sometimes it can be hard to navigate their BOH system, but that's where our Restaurant Success Manager comes into play! Jonathan is the man! He is there for you when you need him and does not make you feel dumb for not knowing all the answers! **What problems is SpotOn solving and how is that benefiting you?** Their reporting is outstanding. It really gives you a detailed look and helps us with all of our record keeping. **Official Response from Allison Bailey:** > Thank you for sharing your experience with Jonathan and our platform. We understand that navigating the options can be overwhelming, but we're glad to hear that Jonathan has been there to assist you. We'll take your feedback into consideration as we strive to make our system more user-friendly. ### 45. BOH training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about SpotOn?** Spot on has the widest range of BOH editing. You can completely make everything to your liking and perfect modifications for every menu item. **What do you dislike about SpotOn?** I have not found one thing I dislike about spot on. **What problems is SpotOn solving and how is that benefiting you?** Spot on is sending me links on how to use and understand all of Spot On. **Official Response from Lauren Morgan:** > We're glad to hear you're loving our POS system! We’re here to work with you, for you. Thank you for your review! ### 46. Easy to use, Best support **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua V. | Food and Beverage Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about SpotOn?** We were able to get up and running really quickly, and my team was trained within a day. Abigal our implementation rep was amazing and always available for updates and questions. **What do you dislike about SpotOn?** Like all POS systems there are minor issue when setting up. Nothing out of the ordinary. **What problems is SpotOn solving and how is that benefiting you?** Easy interface for wait staff. 24/7 support if we need them. ### 47. Best Decision I Ever Made **Rating:** 5.0/5.0 stars **Reviewed by:** Tony G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about SpotOn?** SpotOn's customer service helpdesk has the ability to connect quickly and resolve any issues that arise. The technology behind the POS is extremely powerful yet easy to use at all skill levels. Everyone I have spoken with at SpotOn genuiley seems happy and eager to help make my business thrive. The software integrates into several our our preferred applications making it easier to make informed decsions quickly for the business. **What do you dislike about SpotOn?** I have never been a fan of paying extra fees for subscriptions. In today's competive POS market, I think company's shouldn't have to pay for standard features such as gift cards, online ordering, app integrations, etc. **What problems is SpotOn solving and how is that benefiting you?** SpotOn has helped work through uniquq and challenging issues with our loyalty program and gift card balance transfers from another system. They helped migrate data from a competitor POS system and also setup our system to work exactly the same way as we were used to before which was essential in streamlining the change. **Official Response from Allison Bailey:** > Thank you for sharing your positive experience with SpotOn! We're thrilled to hear that our customer service team has been able to assist you promptly and effectively. We appreciate your feedback on the subscription fees, and we will definitely take that into consideration for future improvements when we look at competitive pricing updates. It's great to know that our technology has been beneficial in integrating with your preferred applications and streamlining your business operations. If you have any further concerns or suggestions, please feel free to reach out to us. ### 48. The best restaurant POS company with best people! **Rating:** 5.0/5.0 stars **Reviewed by:** Yuka I. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about SpotOn?** The absolute best thing about SpotON is how nice every single person from that company is! Admin people to sales managers to the customer service reps in Mexico City, everyone is so lovely, efficient, caring to solve your problem and give you best advices and solutions! **What do you dislike about SpotOn?** One very small thing is that, when we enter a same item later on, when we print the check it doesn't combine. Also I would love to see all items separated automatically when we print the check and show up in the order of: -non alcoholic drinks -alchohol -savory -dessert But right now the receipt prints as it's entered and it can look very messy when we present the check. So for especially large parties, we are having to transfer items out to another table to create a neater check, and we would love that to be automated. **What problems is SpotOn solving and how is that benefiting you?** Restaurant POS is essential, so yes. ### 49. SpotOn has been an excellent alternative to Aloha **Rating:** 4.0/5.0 stars **Reviewed by:** Ken F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SpotOn?** I've been using SpotOn for over a year now, and the customer service is excellent and timely. There's always a response back (either by phone or email) within 24 hours. Also, I adore the ease around the loyalty feature, getting guests to sign up for it, and then using that native list to use the SpotOn marketing features. **What do you dislike about SpotOn?** I love data, and I dearly wish that there were some more robust features in data mining and then centralizing multiple restaurants' data into one entity--that would be a boon for franchisees who own multiple locations and rely on centralized information to make long-term, startegic decisions. **What problems is SpotOn solving and how is that benefiting you?** SpotOn, I have it on good authority, is looking into more helpful integrations that would be rad for my business, so that our entities could talk to one another easily and seamlessly. That would be hugely beneficial and save a lot of time for me and my teams while also improving the guest experience. ### 50. SpotOn for days!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan A. | Server Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about SpotOn?** It's really fast and streamlined for food service! **What do you dislike about SpotOn?** Nothing to dislike as of yet :). Representative frequently arrived to make sure it is working properly as well. **What problems is SpotOn solving and how is that benefiting you?** It helps to make the process of food service very streamlined and consistent across the board with putting in orders and cashing out customers. **Official Response from Allison Bailey:** > Thank you for the positive feedback! We're glad to hear that our representative provided excellent support to ensure everything is working properly for you. ## SpotOn Discussions - [N/A](https://www.g2.com/discussions/appetize-faq) - 1 comment, 1 upvote - [View SpotOn pricing details and edition comparison](https://www.g2.com/products/spoton/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+11%3A51%3A00+-0500&secure%5Bsession_id%5D=32d0df09-0c82-4bec-b8b8-0fb6e17833d0&secure%5Btoken%5D=3c5010f6ad9f95c82a616f56ce207533dc71c8752e021419d34b22f08ab0eca0&format=llm_user) ## SpotOn Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [BeerSAVER](https://www.g2.com/products/beersaver/reviews) - [Checkmate](https://www.g2.com/products/checkmate-2024-08-21/reviews) - [Chowly](https://www.g2.com/products/chowly/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Fresh KDS](https://www.g2.com/products/fresh-kds/reviews) - [MarginEdge](https://www.g2.com/products/marginedge/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Sling](https://www.g2.com/products/sling/reviews) ## SpotOn Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Administration** - Menu Building - Inventory Management - Employee Scheduling - Reporting & Analytics - Loyalty Management **Platform Basics** - Reporting - Interoperability **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Multidevice Payment Acceptance **Marketing** - Loyalty Programs - Email Marketing **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Digital Media Monitoring **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Customer Management** - Customer Profiles **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Team Workflow **Inventory Management** - Track Inventory - Product Organization - Multilocation Inventory Tracking **Generative AI** - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top SpotOn Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (352 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (328 reviews)