G2

AF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

1/13/2025

"Best Merchant Support"

5/5

What do you like best about SpotOn?

Merchant support is always very helpful. Easy to get in touch with support. SpotOn Merchant Support is the best - both phone support and account manager. We use a SpotOn handheld at outdoor events, and card payments are very easy. Simple to use, and it performs well offline. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Having to create marketing emails for each location instead of publishing one to multiple locations. The integration with Chowly was frustrating, but the team handled it excellently. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Very happy and nothing to complain about! Restaurant Reporting is useful for restaurant management, and their credit card processing rates are very competitive, and the monthly software fees are a also great value. I use the dashboard and Restaurant Reporting daily, and I love how easily I can create invoice on the dashboard and send it to a customer for online payment. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

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Thank you so much for your feedback! We believe great technology is best when supported by real people who care, and we're thrilled to hear that our 24/7 support team and your account manager are always there to help. It's great to know that SpotOn Handhelds are making payments easy at your outdoor events and that our reporting tools are adding daily value to your business. Wishing you continued success!