--- title: Splunk On-Call Reviews meta_title: 'Splunk On-Call Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Splunk On-Call works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 52 scale: '5' date_modified: '2026-07-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Splunk On-Call Reviews **Vendor:** Cisco **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.5/5.0 **Total Reviews:** 52 ## About Splunk On-Call Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them. ## Splunk On-Call Pros & Cons **What users like:** - Users value the **robust notification system** of Splunk On-Call, ensuring timely alerts that enhance incident response. (3 reviews) - Users appreciate the **robust alert management system** of Splunk On-Call, enhancing incident response and stability. (3 reviews) - Users appreciate the **configuration ease** of Splunk On-Call, which enhances incident management and integrates smoothly with other tools. (2 reviews) - Users appreciate the **flexibility and customization** of Splunk On-Call, enhancing incident management and alert handling. (2 reviews) - Users value the **flexibility** of Splunk On-Call for incident management, enhancing organization and response strategies effectively. (2 reviews) - Incident Management (2 reviews) - Integrations (2 reviews) - Users appreciate the **robust notification system** , enhancing incident management and ensuring timely responses to critical alerts. (2 reviews) - Users value the **flexibility of alerts and incident management** in Splunk On-Call for efficient operations. (1 reviews) - Users appreciate the **flexibility and integration** of Splunk On-Call, enhancing incident management and after-action reviews. (1 reviews) **What users dislike:** - Users are frustrated with **limited features** in Splunk On-Call, especially due to lack of improvements and user interface restrictions. (2 reviews) - Users are frustrated by **missing features** in Splunk On-Call, limiting its functionality and user flexibility since acquisition. (2 reviews) - Users experience significant **notification issues** , including delays and unreliable system configurations affecting usability. (2 reviews) - Users express frustration over the **complexity** of Splunk On-Call, citing a lack of user-friendly improvements and interface issues. (1 reviews) - Users find the **UI complex and limiting** , making essential configurations frustrating and reliant on support intervention. (1 reviews) - Users find **difficult customization** frustrating, as they rely on support for setting up essential configurations. (1 reviews) - Users highlight **feature limitations** in Splunk On-Call, citing a lack of improvements and functionality compared to competitors. (1 reviews) - Users face challenges with **licensing issues** that limit user management and reporting capabilities in Splunk On-Call. (1 reviews) - Limited Functionality (1 reviews) - Poor Customer Support (1 reviews) ## Splunk On-Call Reviews ### 1. Splunk On call Makes Escalations and Incident Tracking Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Madhusri A. | Senior Application Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Splunk On-Call?** The way we can organize the escalation policy in Splunk On call. It helps to prevent issues when On call Person is not available. The integrations which will be helpful to get notified from many different platforms not just one. Also, the timeline to verify any past incidents occurred. **What do you dislike about Splunk On-Call?** Adding rotations when different persons are being On Call during business hours(manager) and after hours (team member). Need manual intervention to change during weekend as after-hours person does On call in our organization. **What problems is Splunk On-Call solving and how is that benefiting you?** Immediate escalation, we used to use a different platform which doesn't have any escalation policy to be alerted by someone if On call person is not available to respond. This has caused few major incidents resulting in bad customer experience. Splunk On call helped us to resolve that issue. We have levels of escalation policy now. ### 2. A once great product that has been allowed to rot on the vine **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Splunk On-Call?** I was a customer of VictorOps before the acquisition, and from the jump I have appreciated the product's flexibility. It was way ahead of other options at the time in the way you could catch and route incidents, organize oncall rotations, provide flexibility to the folks on call around how they are alerted, how escalations are handled and more. What really put it over the top was the transmogrifier and the ability to have all sorts of data feed the timeline of events to aid in providing context to alerts. Being able to modify alerts in real time, change their severity, attach contextual information, provide links to key resources and more was a big improvement over what most oncall options were providing. The integration with slack was also key, being able to capture conversations in the timeline, and then later to product a report from all of that for the postmortem is a valuable aspect to making a good after-action review easier to execute. **What do you dislike about Splunk On-Call?** Since its acquisition it has existed largely unchanged. It's just languishing without any notable improvements to the offering. To this day, SSO requires you to type in your company slug, because the system can't remember it reliably. And if you need to set it up or make changes to it you have to go through support because the user interface doesn't allow you to configure it directly. It has been this way since the acquisition, and that's unacceptable. What it did well, it does well - but it has since been far surpassed by other products in the market. I do not understand why Splunk bought it if they had no intention of doing anything meaningful with it. **What problems is Splunk On-Call solving and how is that benefiting you?** Splunk oncall is key to managing our production environment. Our engineers are oncall for their own services, and that means our oncall product cannot be hackneyed, and they need to be able to ensure alerts are well managed to prevent alert fatigue. Everything runs through this, but most alerts never get to the oncall person - they are just context when alerts happen, or are passed through lower priority channels like slack messages or emails for awareness. Ensuring only actionable alerts reach the oncall person is critical to a well-run observability implementation, and this product is central to our success in that area. ### 3. Overall great experience with Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ramiro C. | Site Reliability Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Splunk On-Call?** Being able to create teams and configure shifts between them is one of the most helpful resources available on this platform. Splunk On-Call provides easy integrations with several tools making its configuration very easy to set up. **What do you dislike about Splunk On-Call?** It may get a little tricky when wanting to schedule shifts between multiple teams and users. If you don't define how shifts should be previously, Splunk On-Call won't be helpful at this step. **What problems is Splunk On-Call solving and how is that benefiting you?** In addition to a robust observability platform, Splunk On-Call helps our team mitigate any issue incoming from different sources because of the ability to call or text message the people on current shifts. It provides the option of self-resolve any problem that meets certain conditions. It also provides a "window of silence" for incoming cases because they might self-resolve quickly, and nobody wants to receive a call for false positives. ### 4. Awesome experience with alerting and incident reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit A. | Senior Specialist IT, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Splunk On-Call?** As an DevOps Engineer , one must look back into the beautiful features of using the splunk on call as it provides best experience in empowering the devops and support team to contribute with the quick alerting and incident review mechanism. It is helpful in remediating the prod incident reports and review them internally to quickly find any bugs or issue related to the app code áńd trace them in real. **What do you dislike about Splunk On-Call?** Nothing to dislike as we have experienced a handsome front end dashboard which helps even a mid level engineer can quickly start learning from it and can work accordingly to the business requirements. It is highly recommended software instead. We haven't experienced any issues all alongbthe journey of incident reports and log alert. **What problems is Splunk On-Call solving and how is that benefiting you?** Responding to the incident are faster and it helps technical engineers to provide solutions to the end user customers to connect live and solve the problem it increases the business values ### 5. The splunk on call tool - powerful and reliable solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh A. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Splunk On-Call?** It has greatly enhanced our incident management process. The flexibility and configurability of this tool are truly commendable. The robust notification system ensures that our on-call member never misses the critical alerts which helps us to mitigate the issue as earliest to keep our infra stabilised. **What do you dislike about Splunk On-Call?** Couldn't able to generate the reports to track the incidents by date wise. And the users management licensing is minimal. **What problems is Splunk On-Call solving and how is that benefiting you?** This tool helps us to notify the alerts via call, emails and other communication tool which will helps us to look forward to mitigate the issue as earliest. ### 6. One stop solution for monitoring and alerting **Rating:** 4.0/5.0 stars **Reviewed by:** Nitin C. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2023 **What do you like best about Splunk On-Call?** Accurate alerts, on time response, capability to set up alerts of various dimensions **What do you dislike about Splunk On-Call?** It's not always real-time. Includes lag during high traffic. **What problems is Splunk On-Call solving and how is that benefiting you?** Continous Monitoring of the production environment. Automates alerting. No manual efforts after one time setup. ### 7. Best on-call tool **Rating:** 4.0/5.0 stars **Reviewed by:** Roshni T. | Senior Member Of Technical Staff, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2023 **What do you like best about Splunk On-Call?** Mobile application integration that helps responding anywhere. Alerting and dashboard reporting. Policies defined for escalations. Post-incident analysis **What do you dislike about Splunk On-Call?** User interface and complex navigation. Data lag causing reactive approach to incidents. **What problems is Splunk On-Call solving and how is that benefiting you?** Allows us to respond to data incidents for customers in a timely manner. We are able to do post incident analysis with the help of charting mechanisms. Mobile app allows us to respond to incident from any place, anywhere. ### 8. Excellent platform for DevOps IT triage **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Splunk On-Call?** The Rules Engine is great - I've used annotations to attach runbook articles to our alerts. The timeline interface is simple and easy to understand. **What do you dislike about Splunk On-Call?** VictorOps was recently acquired by Splunk, which is notorious expensive, so I'm still a little worried about future price hikes. For now, however, Splunk has actually reduced the cost a bit for us. **What problems is Splunk On-Call solving and how is that benefiting you?** We needed a single platform where our software engineers and IT workers could triage problems. VictorOps has helped us centralize our troubleshooting workflow. ### 9. Exceptional alerting and communication tool **Rating:** 4.5/5.0 stars **Reviewed by:** jonathan m. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2018 **What do you like best about Splunk On-Call?** VictorOps offers integrations into all of our production environment, both cloud and on-prem; as well as tie into our primary group-communication package. We are able to route these disparate alerts through a singe notification tool; so that we do not need to install or monitor a variety of apps. The fine-grained controls that are in place for each of our data teams is also wonderful. TeamA needs 15 minute escalation thresholds with a backup team member; while TeamB only requires an hour-long window. Management can be slotted anywhere in the escalation chain as required by each team. **What do you dislike about Splunk On-Call?** battery usage when on call; and the phone app doesn't have 100% feature parity of the web portal. But both of those may be the nature of the mobile beast. **What problems is Splunk On-Call solving and how is that benefiting you?** Ensuring our Real-time data pipeline is performant. Both user-facing data that has sub-200ms thresholds as well as the large data lake ingestion pipeline that the front-end data stream produces must be performing within specifications. VictorOps allows us to define the ever-changing thresholds and respond to business impacting events immediately. If an emergency appears outside of business hours, VIctorOps has allowed us to contact stakeholders, product owners or developers directly, immediately; and with effective results. If someone is not on call, therefore not anticipating any communication but their input is required; VictorOps will alert the your phone as if you are on call. Other communication tools may emit a simple notification try icon that may go unnoticed. ### 10. Simple to use, reliable incident management solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian A. | Director IT & Cloud Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2018 **What do you like best about Splunk On-Call?** Both the web and mobile app are fantastic that allow for full control whether you are on a computer, mobile app, or Slack. **What do you dislike about Splunk On-Call?** That the app wakes me up in the middle of the night! Truly don't have any dislikes with the solution. Support is always willing to assist with any issues including finding a solution due to any specific business requirement you have. **Recommendations to others considering Splunk On-Call:** This solution is a must for any IT, DevOps, or Operations. Previously sent alerts to text messages manually resulting in missed alerts and alert fatigue for team members that weren't on-call. VictorOps manages the alerting process seamlessly with excellent scheduling functionality, including temporary overrides when needed, to ensure your entire team maintains a quality of life! **What problems is Splunk On-Call solving and how is that benefiting you?** Ability to support 24x7x365 rotation between a 4 member team. The "timeline" feature is excellent both for real-time incident response as well as allowing for detailed post-mortems. ## Splunk On-Call Discussions - [What is Splunk On-Call used for?](https://www.g2.com/discussions/what-is-splunk-on-call-used-for) - [View Splunk On-Call pricing details and edition comparison](https://www.g2.com/products/splunk-on-call/reviews/splunk-on-call-review-221831?section=pricing&secure%5Bexpires_at%5D=2026-07-14+15%3A02%3A58+-0500&secure%5Bsession_id%5D=977ced8b-595b-48a6-a9df-d177fccb1940&secure%5Btoken%5D=e72a0e236e5ce2fe40144f724d95529f84245c823d6acbf70d2141d394c3e152&format=llm_user) ## Splunk On-Call Integrations - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Logz.io](https://www.g2.com/products/logz-io/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Statuspage](https://www.g2.com/products/statuspage/reviews) ## Splunk On-Call Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Splunk On-Call Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (944 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (770 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews)