Anyone dealing with phone lines knows keeping track of stability and availability can be a hassle for even a single country. Running sales and support operations across all time zones, we used to have to rely on user feedback to track down and fix problems. Spearline's tool gets me qualified reproducible and, most importantly, proactive feedback. To make an example by the time I come into the office, I'll already know the lines opening at 8 had a problem since start of testing 5 am. Leaving me more than enough time to resolve the issue or build a workaround. Before Spearline feedback about something not working would have started trickling in around an hour after the line opened. Review collected by and hosted on G2.com.

Spearline is a great testing tool, but it's not perfect. It can't fix the underlying problem, only identify it for you. You get as much out of it as you can extract from the feedback it gives you, so in the end you as the user are still the one carrying all the weight. Not necessarily negative critique or a bad thing, but you'll need a bit of time to get used to the new process, have to integrate the alerts on your end and make sure everyone in your admin team knows how to interpret the feedback Spearline can give you. Review collected by and hosted on G2.com.