![Simone M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone M.")
SM

Simone M.

Content Creator TikTok 

10/13/2025

"Exceptional Engagement and Support with Speakap"

5/5

What do you like best about Speakap?

I am thrilled with Speakap's accessible application, which has significantly increased our daily and monthly active user engagement, exceeding our expectations. The ability for various team members to easily post updates lessens the workload for our Communication team. The capability to quickly reach operational employees more effectively is another standout. Moreover, the good relationship with the Customer Success Manager greatly enhances my satisfaction with the service, making it a compelling choice. Review collected by and hosted on G2.com.

What do you dislike about Speakap?

I found a challenge with the setup process where we encountered a hiccup in arranging the SSO environment. This resulted in a two-week delay of the launch, and we couldn't go live with an SSO approach initially, which was a significant wish. Additionally, Speakap could put more focus on customer needs and wishes, particularly concerning the journey module. The current journey module is quite basic, and since more clients use it as an onboarding tool, enhancing it would be beneficial. Review collected by and hosted on G2.com.

What problems is Speakap solving and how is that benefiting you?

I find Speakap enhances communication, connecting us deeply with operational employees, and reducing workload for our team by allowing direct updates. It eases feedback, increasing DAU and MAU significantly, and provides quick insights with poll functionality. Review collected by and hosted on G2.com.

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4.5 out of 5 · Verified reviews from real users

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