G2

Shana K.

Senior Tax Manager

Mid-Market (51-1000 emp.)

9/9/2026

"Strong Indirect Tax Solution for the Precious Metals Industry"

5/5

What do you like best about Sovos?

I appreciate the automation and accuracy, especially its ability to handle complex sales tax requirements across different jurisdictions. Review collected by and hosted on G2.com.

What do you dislike about Sovos?

The initial implementation and configuration can take some time and require a certain level of expertise, particularly for businesses with unique products and specific tax rules. It would be helpful to continue improving the user experience and to make the configuration process more intuitive and easier to navigate. Review collected by and hosted on G2.com.

What problems is Sovos solving and how is that benefiting you?

Sovos has been a valuable solution for managing indirect sales tax in the precious metals industry, where taxability can vary widely based on the product, the type of transaction, the customer’s location, and the applicable jurisdiction. Having a tool that helps us apply the correct tax rules consistently has been extremely beneficial.

What I appreciate most about Sovos is the automation. It significantly reduces the amount of manual research and hands-on intervention required from our team, while helping us keep up with changing sales tax requirements across multiple jurisdictions. This matters a lot in the precious metals industry, where rules can be complex and even small mistakes can create unnecessary compliance risk.

The software also gives us more confidence in the accuracy and consistency of our tax calculations. Rather than relying heavily on spreadsheets or manually maintained tax rules, we now have a more streamlined process that better supports our day-to-day operations and overall compliance efforts.

Sovos also offers helpful tax expertise and support when questions come up or when we run into unique situations. That combination of technology and tax knowledge makes it a strong partner for businesses dealing with complex indirect tax requirements. Review collected by and hosted on G2.com.