G2

Prateek T.

Trainee Security Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

7/25/2026

"Synchronized Security That Saves Time: Real-Time Endpoint-to-Firewall Protection"

5/5

What do you like best about Sophos Fusion?

The Standout feature for me is Synchronized Security / security Heartbeat functionality across our endpoints and firewalls . Having Intercept X talking directly to the Sophos XGS firewall in real -time has saved out team multiple times . if users laptop pick something suspicious or triggers an alert, the firewall immediately isolates that host from the rest of the VLAN without requiring us to jump in manually out of hours .

from a management standpoint :

Centralized Policy Deployment : Pushing global polices or overriding settings for specific user groups (like developers vs general staff) is straightforward once you understand policy inheritance.

Live Discover(XDR): Being able to execute quick sql queries across our entire fleet to look for specific IOCs or missing KB updates saves us from running separate PowerShell scripts via RMM.

BitLocker Recovery: Helpdesk agents can grab BitLocker recovery keys in under 10 seconds straight from the users object page, which trimmed down our lock out ticket times significantly .

Threat Graphs : The root cause analysis visualization (Showing process parentage , modified files , and network connections) makes post-incident write-ups fast and easy to explain to non technical managers . Review collected by and hosted on G2.com.

What do you dislike about Sophos Fusion?

While the core detection and cloud UI work well overall, there are definitely areas where it feels unpolished :

Local Resource Usage : On older machines or developer workstations, the deep learning files scanning and memory protection can lead to noticeable CPU/disk usage spikes.

Developers compiling local code or running Docker containers frequently hit false positives or slowdowns until we set up granular folder exclusions .

Support Turnaround : Opening a ticket directly through the portal of technical glitch or false positive reviews can feel like a black hole. Standard tier support takes too long to escalate beyond initial "have you restart the agent" scripts.

Deep Navigation & Reporting Constraints : Basic dashboard are great, but custom scheduled reporting feels clunky . Finding specific nested setting like Tamper Protection overrides or specific web control sb categories often takes 3 to 4 clicks deeper than it should. Review collected by and hosted on G2.com.

What problems is Sophos Fusion solving and how is that benefiting you?

Tool Consolidation : Prior to Sophos Central , we managed standalone endpoint protection, a separate web filter , and legacy BitLocker tools. Bringing endpoint , server security , device encryption ,and firewall monitoring into one dashboard reduced our daily administration overhead significantly.

Automated Containment : Because we operate with a small IT/Security team , automated Endpoint isolation gives us critical breathing room. If malware attempts to run on a remote worker's laptop on a Friday night, Central isolates the machine from local network resources while leaving management communication open .

Simplified Off-Network Security : Remote and hybrid workers receive policy updates and push telemetry back to the cloud console seamlessly without needing an active VPN connection back to our head office Review collected by and hosted on G2.com.