![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
AR

Verified User in Retail

Small-Business (50 or fewer emp.)

8/25/2022

"Good platform but limited use options"

4/5

What do you like best about Sonar?

It's great to be able to easily upload contacts and to create text campaigns to target markets. Also liked that we could connect to our existing company phone number. Review collected by and hosted on G2.com.

What do you dislike about Sonar?

To use an emoji limits your message to barely any characters which is frustrating. Another annoying issue is that there's no "all contacts" option for sending texts. You basically need to add a column in excel just to validate everyone to create a property on Sonar that applies to everyone. Very inefficient Review collected by and hosted on G2.com.

What problems is Sonar solving and how is that benefiting you?

They are solving our problem of reaching customers more directly, since email is becoming outdated and typically seen as spam. It also lets us target even very small groups. It also allows customers who may not be comfortable calling to have conversations with us. Review collected by and hosted on G2.com.

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Response from Jana Baker of Sonar

[Editedit](https://www.g2.com/survey_responses/sonar-review-7034233/official_response/edit)

Thank you for taking the time to provide us with feedback. We value customer reviews since they help us improve our business. If you have any further questions, please reach out to me directly at connect@marchex.com and I’d be happy to get you connected with your account team for support.

Best,

Jana Baker

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 111 reviewers think of Sonar

4.2 out of 5 · Verified reviews from real users

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