It's easy to use. Customers are more responsive than they are to phone calls. It allows for MMS which is great for when a client needs to send a picture of their issue. Review collected by and hosted on G2.com.
The app does not instantly update when I have the page open. I will get an email that I received a new message and need to refresh my screen for it to show up. I would like the app to have the ability to create a Contact Card (.vcf) and send it. I manually created one and send it to clients but it would be easier if it was already in the app. Review collected by and hosted on G2.com.
Thank you for taking the time to write us such a thoughtful review. We appreciate it when our customers give us feedback to help us improve our business. We’re glad to hear that the product was a success with your team. If you have any questions, feel free to reach out to connect@marchex.com and I’d be happy to get you connected with our account team for support.
Best,
Jana Baker