I like that Sonant AI is easy to work with. It saves us the expense of paying a live receptionist and helps get callers to the person they’re trying to reach more quickly. I appreciate that the company takes feedback and works to meet agents’ needs, and that I can customize the program for my agency. It integrates with our agency management system, AMS 360, and our phone system, RingCentral, which is great for collaboration. I also like that Sonant AI is insurance focused. I can now get a quicker response from Diogo, who is closer to my time zone, and that’s been very helpful. Review collected by and hosted on G2.com.

At the beginning, it was hard to reach someone when I needed help, especially during implementation. The setup was a little more time-consuming than I expected, and learning the program and its ins and outs could be challenging and hands-on. I think a new client might need a little more hand-holding until they become familiar with it. It has gotten easier to get a quicker response since Sonant AI has hired more people. Review collected by and hosted on G2.com.