G2

Jonathan S.

Sales Director

Small-Business (50 or fewer emp.)

3/20/2026

"Efficient Call Routing with Highly Responsive Support Team"

5/5

What do you like best about Sonant AI?

The system is very intuitive, and works effectively and efficiently to get calls where they need to go. Which enables our team to work on more value added tasks. The Support team helps to constantly revise our Agent to work in a custom way that fits our agency's needs. Review collected by and hosted on G2.com.

What do you dislike about Sonant AI?

We have seen the AI Agent occasionally go off script and not follow the use cases we have set up. Review collected by and hosted on G2.com.

What problems is Sonant AI solving and how is that benefiting you?

When we looked at our agency and what bottlenecks AI could solve. Handling incoming calls was the biggest glaring one. Sonant AI has solved that issue for us. We have seen calls get to the desired agent/department on the first try. Our clients are no longer just pressing random numbers on the calling tree to get to a human, to then have to be transferred 3 times. Review collected by and hosted on G2.com.