It's been two months since this profile received a new review

Joanna B.

Administrative

Small-Business (50 or fewer emp.)

4/23/2018

"I love Solution Reach"

5/5

What do you like best about Solutionreach?

Conversations, then all of the automated reminders, customizability (if that's a word) of the timing of the reminders Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

Not much other than they only allow use of ipad tablets when we would like a less costly option Review collected by and hosted on G2.com.

Solutionreach Reviews & Product Details

Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com.

Seller

Solutionreach

Languages Supported

Arabic, English, French, Russian, Spanish, Chinese (Simplified)

Product Description

The Ultimate Patient-1st Engagement Solution. For 20 years SR has been the benchmark by which all others measure themselves. Learn more about Solutionreach

Overview by

Logan Clifford

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

11 months

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Top-Rated Alternatives

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Solutionreach Integrations

(1)

Integration information sourced from real user reviews.

Solutionreach Reviews (166)

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Verified User in Medical Practice

Small-Business (50 or fewer emp.)

4/23/2018

"Solution Reach reaches solutions quick and easy"

4.5/5

What do you like best about Solutionreach?

Newsletters and office updates are quick and easy to send and reach all our customers fast. Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

I use to love Conversations but since the latest update I find it annoying to have to have it open in the browser rather than automatic. I keep closing it by mistake. Review collected by and hosted on G2.com.

Recommendations to others considering Solutionreach:

Try it, you will like it. You get to pick and choose how you adapt it to your practice and if you don't like something you can change it.Solution Reach also offers plenty of insight on it's website for making your practice run smoother and different webinars you can attend to stay current with the all the issues facing not only your practice but everyone practice so you don't feel so alone in the fight. Review collected by and hosted on G2.com.

What problems is Solutionreach solving and how is that benefiting you?

Connecting with our patients in every age group the way they want to be connected. Giving people options they they get choose help make them involved in their investment of saving their teeth. Solution Reach can offer a number of ways to communicate with your patients. Review collected by and hosted on G2.com.

Response from Lea Chatham McCann of Solutionreach

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Thanks for the review!

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

2/14/2025

"Easy for Staff to Use"

5/5

What do you like best about Solutionreach?

Patient communication is streamlined. Staff love using Solutionreach! Easy for patients to schedule. Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

I wish they had a pay per use payments option. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/18/2025

Guest users or non-business users of the software, not included in G2 scores.

"Very user friendly!"

5/5

What do you like best about Solutionreach?

SR makes it very easy to contact patients and confirm information. Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

SR does at times miss certain patients and they wont receive reminders but very rarely. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/25/2023

"Customer for 5 years"

0/5

What do you like best about Solutionreach?

They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company. Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

They won' t let you leave unless you notify them 30 days before your term is up - they promise you a lot in the sales pitch including not enforcing that limit. They also promised us not to raise the amount we were charged, but they did anyway. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/24/2023

"GREAT RESPONSE TIME AND EAGER TO ASSIST AND RESOLVE"

5/5

What do you like best about Solutionreach?

Try to reach out and help as much as possible. Left a phone message for April, our tech, and she reached out, while another tech was trying to help. The next day, we found our auto reminder was still not activated, so we reach out and they were able to resolve the issue in a short time. Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

The first tech we reached out to did not have the whole picture of the Conversation piece of the program. He ended up stopping the auto reminder, and thought he had put it back on. Then April called to explain what SR is doing with the current method, and we spent more time with another tech to re-turn on the auto reminder. Review collected by and hosted on G2.com.

Dionne K.

Application Coordinator Analyst II

Mid-Market (51-1000 emp.)

3/13/2023

"Easy to Use Product for Appointment Reminder Needs"

4.5/5

What do you like best about Solutionreach?

The platform is very easy to use. The site is intuitive and it is not difficult to navigate. The platform actually has several more features that we don't use at the moment.

Support is readily available and our account manager is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

We have several office locations. SolutionReach treats them as distinct sites, This makes things such as message changes and patients and user login audits difficult, because they have to be done at each site.

The platform comes with several pre-configured reports. I do wish that there was some way to create custom reports. Review collected by and hosted on G2.com.

What problems is Solutionreach solving and how is that benefiting you?

SolutionReach allows us to send text reminder messages to our patients. We also use the platform to send messages on the fly for such things as office closures or flu shot reminders. The Conversations option was a great assist to us when we implemented Telehealth visits because we can text the telehealth connection link to patients who don't have access to our patient portal. Review collected by and hosted on G2.com.

kevin p.

Small-Business (50 or fewer emp.)

2/27/2023

"Excellent Product and Customer Care"

5/5

What do you like best about Solutionreach?

Solutionreach allows streamlined communications between patients and medical offices. The customer support is by far the best feature! Having a helping hand on the other side makes everything so much easier. Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

Navigating the software can be daunting at first, but with everything, practice makes perfect. Customer support does a great job of making this easier! Review collected by and hosted on G2.com.

What problems is Solutionreach solving and how is that benefiting you?

Solutionreach is the bridge that connects office management and the patient base. It provides our office with timely recalls for annual exams, appointment confirmations, tracks potential revenue, and provides a platform to communicate with all patients collectively with important news. This has helped our practice grow tremendously in just one year. Review collected by and hosted on G2.com.

Response from SR Marketing of Solutionreach

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Kevin, we are thrilled that you are happy with our service. Thank you for being our customer and for taking the time to leave this review! Our team will be so excited to hear this feedback.

Carol E.

Senior Vice President

Hospital & Health Care

Enterprise (> 1000 emp.)

1/23/2023

"The Benefits of Solutionreach"

4/5

What do you like best about Solutionreach?

I like solutionreach because, it is a tool that helps doctors and other healthcare providers stay in touch with their patients . Especially it allows patients to give feedback on their experience with the doctor and the practice, which can help improve the service they receive. It is a easy to use and understand, it more convenient for both patients and healthcare providers. Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

I don't like features that aren't easy to use, it can make it difficult for me to keep in touch with my doctor and manage my appointments. Review collected by and hosted on G2.com.

What problems is Solutionreach solving and how is that benefiting you?

Solutionreach is a cloud-based platform, which means it can be accessed from anywhere with an internet connection, and this eliminates the need for software installation and maintenance. Overall, Solutionreach can help healthcare providers better manage their patients' appointments, improve communication, and increase patient satisfaction, which can lead to improved healthcare and business outcomes. Review collected by and hosted on G2.com.

Response from SR Marketing of Solutionreach

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Thanks Carol for your feedback! We're so happy to hear that SR is making a positive impact on your teams, providers and patients.

Christopher H.

Finance Director

Hospital & Health Care

Enterprise (> 1000 emp.)

1/23/2023

"Role of Solutionreach in improving patient communication and satisfaction for healthcare providers."

3.5/5

What do you like best about Solutionreach?

We like Solutionreach because it allows healthcare providers to effectively schedule appointments, communicate with patients, collect feedback and conduct analytics, which can lead to improved patient management and possibly to an improvement in the overall patient experience. Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

I don't like SolutionReach because sometimes it stops syncing, and as a result, patients get incorrect texts, some features are outdated and lack customization capabilities, and the Help Center is not modern and confusing. Review collected by and hosted on G2.com.

What problems is Solutionreach solving and how is that benefiting you?

Solutionreach helps patients improve their relationships with patients by sending them private text messages. It also helps manage reputation by submitting patient satisfaction surveys and managing online reviews that can attract new patients. In general, Solutionreach helps healthcare providers improve patient interaction and communication, increase patient satisfaction, and optimize practical operations. Review collected by and hosted on G2.com.

Response from SR Marketing of Solutionreach

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Thanks Christopher for your feedback. We're thrilled to hear that SR is helping to improve your patient patient management and overall experience! Our top priority is to continue to expand our capabilities, platform health and customer service to better serve you. Thanks for sharing this.

Michelle P.

Marketing

Small-Business (50 or fewer emp.)

1/3/2023

"Great multi-purpose platform"

4.5/5

What do you like best about Solutionreach?

Ease of use. SolutionReach is very user-friendly among all our staff. Sending group texts, emails and newsletters is very quick and efficient. Review collected by and hosted on G2.com.

What do you dislike about Solutionreach?

The only aspect of SolutionReach that isn't favorable is when it stops syncing and patients get incorrect texts due to not having an up-to-date schedule. Review collected by and hosted on G2.com.

Response from SR Marketing of Solutionreach

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Thank you Michelle for sharing your feedback! We're so happy to hear you have found SR to be so user friendly as that is our continued goal. Thank you for your partnership with us!