# Solutionreach Reviews **Vendor:** Solutionreach **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 169 ## About Solutionreach Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. ## Solutionreach Pros & Cons **What users like:** - Users appreciate the **streamlined appointment scheduling** with Solutionreach, making it easy for patients and enjoyable for staff. (1 reviews) - Users love the **streamlined patient communication** with Solutionreach, making scheduling effortless for both staff and patients. (1 reviews) - Users value the **efficient communication** of Solutionreach, enabling quick newsletters and updates to reach customers effectively. (1 reviews) - Users praise the **communication ease** of Solutionreach for quickly sending newsletters and updates to customers. (1 reviews) - Users highlight the **communication efficiency** of Solutionreach, enabling quick and easy updates to all customers. (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency Improvement (1 reviews) - Helpful (1 reviews) - Mass Communication (1 reviews) **What users dislike:** - Users find the **frequent updates** to Solutionreach frustrating, particularly the changes that disrupt convenience and usability. (1 reviews) - Users find the **inconvenience of mandatory browser use** annoying, often closing the application by mistake. (1 reviews) - Users find the **inefficient updates** of Solutionreach annoying, experiencing frustration with browser reliance and accidental closures. (1 reviews) - Users desire a **pay per use payment option** for more flexible billing with Solutionreach. (1 reviews) - Users are frustrated with the **update issues** requiring browser use, making navigation more cumbersome and error-prone. (1 reviews) - User Discomfort (1 reviews) ## Solutionreach Reviews ### 1. Easy Texting for Payments, Reviews, and Paperwork **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Solutionreach?** I love the texting (text to pay, reviews, paperwork, etc)! It is so easy for my staff and patients! **What do you dislike about Solutionreach?** I really dislike that the portal has been disabled. It's frustrating. I also don't love that we cannot customize the auto texts for specific appointment types. For example, it sends paperwork requests to our contact lens recheck patients. **What problems is Solutionreach solving and how is that benefiting you?** It is solving patient retention as it is sending out automatic texts when patients are due for their exam. It is also very helpful with online scheduling, it saves the clinic a lot of time to not be on the phone making appointments! ### 2. Great Partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy C. | Business Analyst and Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Solutionreach?** Abby is truly exceptional. She is incredibly responsive, always quick to communicate and follow up, which makes working with her seamless and stress-free. Her competence and attention to detail are evident in everything she does, and she consistently delivers high-quality results. On top of that, Abby is friendly, approachable, and genuinely great to work with. She’s someone you can absolutely rely on — dependable, professional, and always willing to go the extra mile. I can’t recommend her highly enough! **What do you dislike about Solutionreach?** I am satisfied with the service I receive from solution reach. **What problems is Solutionreach solving and how is that benefiting you?** Patient confirmations, patient recall, and reviews. ### 3. Solution Reach reaches solutions quick and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** Newsletters and office updates are quick and easy to send and reach all our customers fast. **What do you dislike about Solutionreach?** I use to love Conversations but since the latest update I find it annoying to have to have it open in the browser rather than automatic. I keep closing it by mistake. **Recommendations to others considering Solutionreach:** Try it, you will like it. You get to pick and choose how you adapt it to your practice and if you don't like something you can change it.Solution Reach also offers plenty of insight on it's website for making your practice run smoother and different webinars you can attend to stay current with the all the issues facing not only your practice but everyone practice so you don't feel so alone in the fight. **What problems is Solutionreach solving and how is that benefiting you?** Connecting with our patients in every age group the way they want to be connected. Giving people options they they get choose help make them involved in their investment of saving their teeth. Solution Reach can offer a number of ways to communicate with your patients. **Official Response from Lea Chatham McCann:** > Thanks for the review! ### 4. Easy for Staff to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Solutionreach?** Patient communication is streamlined. Staff love using Solutionreach! Easy for patients to schedule. **What do you dislike about Solutionreach?** I wish they had a pay per use payments option. **What problems is Solutionreach solving and how is that benefiting you?** Saving staff time ### 5. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Solutionreach?** SR makes it very easy to contact patients and confirm information. **What do you dislike about Solutionreach?** SR does at times miss certain patients and they wont receive reminders but very rarely. **What problems is Solutionreach solving and how is that benefiting you?** SR solves the issue of having to get in touch with certain patients only via call. ### 6. Customer for 5 years **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Solutionreach?** They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company. **What do you dislike about Solutionreach?** They won' t let you leave unless you notify them 30 days before your term is up - they promise you a lot in the sales pitch including not enforcing that limit. They also promised us not to raise the amount we were charged, but they did anyway. **What problems is Solutionreach solving and how is that benefiting you?** They aren't really solving problems. They do make problems. And if you try to contact support you get an an outsourced call center. Their forms save into Eaglesoft smart docs, but do not WRITE back as promised. They do have a decent desktop notification program so that is good. ### 7. GREAT RESPONSE TIME AND EAGER TO ASSIST AND RESOLVE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Solutionreach?** Try to reach out and help as much as possible. Left a phone message for April, our tech, and she reached out, while another tech was trying to help. The next day, we found our auto reminder was still not activated, so we reach out and they were able to resolve the issue in a short time. **What do you dislike about Solutionreach?** The first tech we reached out to did not have the whole picture of the Conversation piece of the program. He ended up stopping the auto reminder, and thought he had put it back on. Then April called to explain what SR is doing with the current method, and we spent more time with another tech to re-turn on the auto reminder. **What problems is Solutionreach solving and how is that benefiting you?** More efficient and simplify how we use the systems that are available ### 8. Easy to Use Product for Appointment Reminder Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Dionne K. | Application Coordinator Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Solutionreach?** The platform is very easy to use. The site is intuitive and it is not difficult to navigate. The platform actually has several more features that we don't use at the moment. Support is readily available and our account manager is very responsive. **What do you dislike about Solutionreach?** We have several office locations. SolutionReach treats them as distinct sites, This makes things such as message changes and patients and user login audits difficult, because they have to be done at each site. The platform comes with several pre-configured reports. I do wish that there was some way to create custom reports. **What problems is Solutionreach solving and how is that benefiting you?** SolutionReach allows us to send text reminder messages to our patients. We also use the platform to send messages on the fly for such things as office closures or flu shot reminders. The Conversations option was a great assist to us when we implemented Telehealth visits because we can text the telehealth connection link to patients who don't have access to our patient portal. ### 9. Excellent Product and Customer Care **Rating:** 5.0/5.0 stars **Reviewed by:** kevin p. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Solutionreach?** Solutionreach allows streamlined communications between patients and medical offices. The customer support is by far the best feature! Having a helping hand on the other side makes everything so much easier. **What do you dislike about Solutionreach?** Navigating the software can be daunting at first, but with everything, practice makes perfect. Customer support does a great job of making this easier! **What problems is Solutionreach solving and how is that benefiting you?** Solutionreach is the bridge that connects office management and the patient base. It provides our office with timely recalls for annual exams, appointment confirmations, tracks potential revenue, and provides a platform to communicate with all patients collectively with important news. This has helped our practice grow tremendously in just one year. **Official Response from SR Marketing:** > Kevin, we are thrilled that you are happy with our service. Thank you for being our customer and for taking the time to leave this review! Our team will be so excited to hear this feedback. ### 10. The Benefits of Solutionreach **Rating:** 4.0/5.0 stars **Reviewed by:** Carol E. | Senior Vice President, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Solutionreach?** I like solutionreach because, it is a tool that helps doctors and other healthcare providers stay in touch with their patients . Especially it  allows patients to give feedback on their experience with the doctor and the practice, which can help improve the service they receive. It is a easy to use and understand, it more convenient for both patients and healthcare providers. **What do you dislike about Solutionreach?** I don't like features that aren't easy to use, it can make it difficult for me to keep in touch with my doctor and manage my appointments. **What problems is Solutionreach solving and how is that benefiting you?** Solutionreach is a cloud-based platform, which means it can be accessed from anywhere with an internet connection, and this eliminates the need for software installation and maintenance. Overall, Solutionreach can help healthcare providers better manage their patients' appointments, improve communication, and increase patient satisfaction, which can lead to improved healthcare and business outcomes. **Official Response from SR Marketing:** > Thanks Carol for your feedback! We're so happy to hear that SR is making a positive impact on your teams, providers and patients. ## Solutionreach Discussions - [What is your biggest need for texting communication during this time?](https://www.g2.com/discussions/51434-what-is-your-biggest-need-for-texting-communication-during-this-time) - 1 comment, 1 upvote - [How do I make sure the reviews are getting on Google and Yelp?](https://www.g2.com/discussions/24099-how-do-i-make-sure-the-reviews-are-getting-on-google-and-yelp) - 2 comments, 1 upvote - [Is Solution Reach only for US based companies ?](https://www.g2.com/discussions/is-solution-reach-only-for-us-based-companies) - 1 comment, 1 upvote - [Is there a way to import copay's into the patient profile under insurance?](https://www.g2.com/discussions/12098-is-there-a-way-to-import-copay-s-into-the-patient-profile-under-insurance) - 1 comment, 1 upvote - [I would love someone to contact us regarding the SR Intake issue we are having.](https://www.g2.com/discussions/12091-i-would-love-someone-to-contact-us-regarding-the-sr-intake-issue-we-are-having) - 1 comment, 1 upvote - [View Solutionreach pricing details and edition comparison](https://www.g2.com/products/solutionreach/reviews/solutionreach-review-684271?section=pricing&secure%5Bexpires_at%5D=2026-05-12+08%3A25%3A13+-0500&secure%5Bsession_id%5D=dcd04269-553b-4959-b273-d9641f4fce51&secure%5Btoken%5D=bdcea3edfb438709b865028747cc186046976da63a773ec34b8cb8e65c31c35d&format=llm_user) ## Solutionreach Integrations - [Denticon](https://www.g2.com/products/denticon/reviews) - [Eyefinity OfficeMate](https://www.g2.com/products/eyefinity-officemate/reviews) ## Solutionreach Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Data Collection** - Patient Data Aggregation - Patient Case Management - Patient Data Management - Patient Case Management - Clinical Communication and Collaboration - Patient Case Management - Utilization Management - Patient Case Management **Patient Convenience ** - Payment Collection - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Generative AI** - AI Text Summarization ## Top Solutionreach Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (132 reviews) - [Luma Health](https://www.g2.com/products/luma-health/reviews) - 4.8/5.0 (81 reviews)