![Joseph L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph L.")
JL

Joseph L.

Sr. IT Manager

Mid-Market (51-1000 emp.)

9/1/2017

More Options
- 
- [Respond as SolarWinds Service Desk](https://www.g2.com/survey_responses/solarwinds-service-desk-review-382057/official_response/new)

"Go from zero to Helpdesk in no time!"

4/5

What do you like best about SolarWinds Service Desk?

Super easy to configure and tailor to fit your companies needs. Also very forgivable when you want to experiment with things such as work flows. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Service Desk?

Would like to see more automation but the Samanage folks have shown us that is coming very soon. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds Service Desk:

They seem like a young company and are excited about adding features and do it often. Review collected by and hosted on G2.com.

What problems is SolarWinds Service Desk solving and how is that benefiting you?

Replace old on-perm hlepdesk with their cloud solution. We were able to SAML enable everything and make it a seemless process from our endusers to jump from our intranet portal to our Samange instance. Review collected by and hosted on G2.com.

Show More

 ![SolarWinds Service Desk](https://play.vidyard.com/E3HX94ToEMhWDZxgTMbZ2a.jpg "SolarWinds Service Desk")

Rating Updated (9/20/2019)
Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign

See what 777 reviewers think of SolarWinds Service Desk

4.3 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/solarwinds-service-desk/reviews)