G2

JL

Joseph L.

Sr. IT Manager

Mid-Market (51-1000 emp.)

Updated 9/20/2019

Originally submitted 9/1/2017

"Go from zero to Helpdesk in no time!"

4/5

What do you like best about SolarWinds Service Desk?

Super easy to configure and tailor to fit your companies needs. Also very forgivable when you want to experiment with things such as work flows. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Service Desk?

Would like to see more automation but the Samanage folks have shown us that is coming very soon. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds Service Desk:

They seem like a young company and are excited about adding features and do it often. Review collected by and hosted on G2.com.

What problems is SolarWinds Service Desk solving and how is that benefiting you?

Replace old on-perm helpdesk with their cloud solution. We were able to SAML enable everything and make it a seamless process for our end users to jump from our intranet portal to our Samanage instance. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign