SolarWinds Service Desk is a powerful all-in-one solution that made it possible for my IT department to have inventory, supplies, changes, Service Catalog, and tickets all in one place. For our customers, SolarWinds provides a highly adjustable Service Portal with a huge and easily accessible Knowledge Base (that I can also use in the tickets), many ways to create a ticket (from using API to old-fashioned email), great notifications about every action (adjustable) taken by IT employees with their ticket (or request), and much more. For us, IT professionals, SolarWinds provides amazing automations that allow automatically closing tickets, assigning them to employees responsible for ticket delivery, and much more. The inventory feature in SolarWinds allows us to have full control over our IT inventory, including the SolarWinds Discovery agent that features controls over company-owned PCs. I can't forget to mention the Change Management feature that allows us to keep track of various changes we make in our systems. SolarWinds has all the features that are necessary for any successful IT professional and many features that are saving my time. Review collected by and hosted on G2.com.

I would like to see options to create auto-reply in the ticket and option to have live chat or chatbot Review collected by and hosted on G2.com.