![Andrei Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrei Z.")
AZ

Andrei Z.

Systems and Network Administrator

Mid-Market (51-1000 emp.)

9/5/2019

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"Smart and easy way to manage Help Desk and inventory"

4/5

What do you like best about SolarWinds Service Desk?

SolarWinds Service Desk is powerful all in one solution that made possible for my IT department to have inventory, supplies, changes, Service Catalog and tickets all in one place. For our customers, SolarWinds provide highly adjustable Service Portal with huge and easily accessible Knowledge Base (that I also can use in the tickets), many ways to create a ticket (From using API to old fashioned email), great notifications about every action (adjustable) taken by IT employee with their ticket (or request) and much more.

For us, IT professionals, SolarWinds providing amazing automations that allow automatically close tickets, assign it to employees responsible for ticket delivery, and much more. Inventory feature in SolarWinds, it allow us to have full control over our IT inventory, including SolarWinds Discovery agent that features controls over company-owned PCs. I can't forget to mention the Change Management feature that allows us to keep track of various changes we make in our systems. SolarWinds have all features that are necessary for any successful IT professional and many features that are saving my time. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Service Desk?

I would like to see options to create auto-reply in the ticket and option to have live chat or chatbot Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds Service Desk:

I think you should consider SolarWinds because:

- Built for IT professionals

- Great, easy to view design

- Easy to use and administrate

- iOS app

- Stable online never experienced outages

- Many features, automations, highly adjustable

- Inventory

- Change management

- Fast and helpful support team. Solarwinds support tried to assist me with issues not even related to their product. Review collected by and hosted on G2.com.

What problems is SolarWinds Service Desk solving and how is that benefiting you?

I faced no problems using SolarWinds. I thing biggest strength of SolarWinds is a variety of powerful features and stability because I don't remember a time when SolarWinds was down Review collected by and hosted on G2.com.

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 ![SolarWinds Service Desk](https://play.vidyard.com/RmKjzyrak4t2Ldh9Q6NEbi.jpg "SolarWinds Service Desk")

Rating Updated (9/23/2019)
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 777 reviewers think of SolarWinds Service Desk

4.3 out of 5 · Verified reviews from real users

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